Kuehne + Nagel Reviews 

We were sent some items through K+N. Absolute nightmare... Their planned completion date has now been exceeded by over 3 working days and there is still no sign of our delivery. The lack of information on the tracking tool is appalling and the completion date still states 3 days ago. I have tried to call basically every office in Europe to be told that 'they don't handle Road Freight' and cannot help me with tracking down my parcel.

We have now lost over 3000 pounds of business because of this. We are a small business, bootstrapped through lockdown and this lack of information is squeezing our business dry.

We would never, ever trust this company with our shipments.

The service is just awful and unreliable. You need to email them and chase for your delivery. They send you a tracking details after 3 weeks of purchasing it. And when you finally get the tracking details of the delivery and check for its movement it will tells you that its going back to there as a return shipment. Talk about service. This is should be check by authorities for them to continue doing what they are best, fooling customers around and looking at this its actually committing fraud.

Absolutely horrendous experience with these guys!

Booked something for pick up on the 17th December 2020 out of Italy for delivery to Australia by air-freight, it's the 5th of January and I still haven't received it. We never had this experience with DHL.

I have also called them and asked what the reason is for delay, they were very rude and dismissed me straight away. Shocking service.

We will make sure we will never work with them again.

If there was a less than 1 star button, i would go for it. I had some experience with K & N people recently, it was a very bad experience. I do not know how K & N management allows for this kind of customer service mind set so badly. It is surprising this kind of company existed now a day. Terrible company to deal with.

LCL import shipment booked through their website. It took them > then a week to contact supplier.
After that they promised to do the pickup of 9 CBM.... couple of days later they refused to do the pickup. Because they needed material safety datasheets for the PACKAGING MATERIALS of our product.
INSANELY unprofessional, they refused to resolve.
So we lost 3 weeks with these people. We booked the shipment with other company, and had no issues at all. KN NEVER EVER again NEVER EVER.

I have had two packages sent to France from England with this company, both took three weeks, for car parts!!!! and both had to be chased several times!!!! When the sender complained the first time the package did come (after three weeks) and had been stuck in a depot in Carcassonne. This time I have spoken to several people in the delivery company and they did try after 7 days in France and about two hours from me, to deliver the package but did not phone me although the delivery slip said under 'instructions de livraison' Tel ......... pour RDV as I was only at the end of the Street helping an elderly person, and so asked specifically to telephone with the depot I spoke to, to ask where my package was, that if I was out I could come round. After over two weeks they finally came!! They did not phone, just put the slip (with my correct telephone number and delivery instruction etc on it!!!) in the letter box. I phoned the deliverer and asked why they had not phoned, they could give no reason (it was printed in black and white!!!) but said they would telephone when they delivered next time the number printed on their slip if I was at the neighbours. This was Tuesday, it is now Friday, I have still not received the package, and they are now not answering the phone. The stupid thing is Kuehne Nagel Road is about 3km from my house, but they sent the parcel to Carcassonne (50mins from my house) to be delivered!!!!!Two bad experiences, don't use them if you want your delivery.

K + N do not even rate a single star.
After taking money for an ISF Service Fee, they failed to submit the shipment to US Customs for months. This resulted in our small company being fined by Customs $1,000. We paid the fine to prevent additional Customs charges but were never reimbursed by Kuehne + Nagel, Inc. for their screw-up. They have a lofty sounding Code of Conduct that means nothing. Do not use this company or you will regret it. Their manager, just promoted by K + N, was referred to us for the shipment but would not take responsibility for their error. The K + N business review rating by Google is in the toilet--so low, I do not know how they stay in business. Based on our experience, Kuehne + Nagel deserve the lowest of low ratings.

Like seriously inept. Lost my box. Enough said! But if you want to read on I am now fighting tooth and nail for an insurance claim. They don’t want to admit how inept they are. Luckily I have emails, as evidence, showIng how truly terrible the management running this company are! Fair warning - do not use!

As a company, we have worked with K&N for a while now and every transaction has been handled quickly, professionally and at a great price. Special mentions to Jeff and Grace for their great service and pleasant manner. Thank you for your hard work. Keep it up

Pretty horrible experience for a company that bills itself as a logistics company. Several unanswered emails, waiting months for refunds on shipments we paid up front for (from Austin, TX branch). Every container we moved with them went into storage and cost an extra $700 because they did not file the paperwork needed. They then said it is not their responsibility which is a technicality precisely so they can don't have to lose financially when they make mistakes. Why else would you hire a 'logistics company' other than to be on top of documentation?

My usband booked Kuehne & Nagel to ship some cartonsand pallets from Spain to Greece via the booking agent Eurosender. Shortly after collection we recieved a message that the dimesnions of the packages were bigger than we had given when making the booking. We had to pay an additional eu165. We objected, the packages were the manufacturers standard cartons and it was unlikely that they would not know the dimensions of their own product K&N would not discuss it, we had to pay the charges or the goods would be returned to Spain and I would have to pay extra to get them back. All the communications were high handed and rude. So we paid, under protest. On delivery we measured the packages, the dimensions were exactly those we had given previously. We told K&N they had made a mistake and asked for the excess charges tobe refunded. They refused to discuss it even though we provided photographs proving the dimensions. This was clearly a legitimate compliant with supporting evidence about incorrect charges. Any reputable company would have responded and tried to resolve this. To keep the excess charges in these circumstances is dishonest. This is the worst experience we have had of a logistics compnay, do not use them, they are unprofessional and unscrupulous.

Why not arrange for the parcel to be dropped from a passing 747. Better chance of arriving in the correct destination, on time and in better condition than trusting anything to this company.

I am a current employee at the Davenport location, and i have to honestly say it is one of the best jobs i ever had.It is a good company to work for, hands down,My boss and office manager are one of the nicest two people to know.They are just straight forward and honest ,If you are a slacker and a jerk you are out period.nice guys,i love the job not leaving.

Poor service
Selected by the broker to ship my goods from UK to Portugal. Late in pick up, sat 10 days in warehouse in uk where none of its 12,000 employees were answering enquiries as to status, then a further week in Portugal before delivery.
Excuses included, we are homeworking but don't have access to a phone! The covid has blocked the borders, strange had other shipments collected from uk at the same time which had no problem. There are not enough trucks to deliver the goods.
Even though the delivery took 3 weeks instead of 5 days, no compensation provided at all.
For a multinational logistics company with more than 80,000 employees this was diabolical service.

I’ve been a customer for about 3 years now. They cancelled our cargo during the busiest time of the year. The customer service people although friendly will only tell you what you want to hear and give you false hope, but when you need them the most they will fail you and will blame it on everything but their incompetence. They will also give you a run around to avoid taking responsibility. Out of blue, they switched our rep only for the new rep to continue feeding lies and leave us with no other options. I’ve never felt so let down by another business and I strongly recommend others not to make the same mistake. The people in charge were Sandra Ardila and Edna Villalobos. Neither one of them had the decency to even apologize for ruining our business a week before the busiest holiday of the year. The friendly rep was Maria Camila Pablon however even Camila is hard to get an answer from and would just keep on feeding us lies after lies although I suspect they came from her bosses. The new rep given was Ana Mari. To top it off I prepaid not only them but also vendors who couldn’t ship any flowers and just left them in cold rooms in Colombia. Based on the experience I don’t even wanna ask for a refund anymore, or communicate with these people in general. I just want others not to have to go through what they put us through.

HORRIFIC COMPANY! NO IDEA WHAT THEY ARE DOING! THEY ARE RIDICULOUS EXPENSIVE!
DO NOT ALLOW THEM NEAR YOUR SHIPMENTS! USE SCHENKER!!!

These guys suck. Tell you one thing then proceed in a completely different direction. Different parts of the company have no idea what policies or decisions happen in other parts so that there is no consistency in what you are told or what happens. If you can avoid I would highly recommend doing so.

Worst experience ever, disussing with one of the most rude office girl that i had in my life. Worst postservice ever. Not hire their services...

I'm not a customer but on a school run one morning parked checking my levels before I drove as type one diabetic. I was checking my sugar levels when one of the drivers came up to my window shouting at me to hurry up & move my car now. Calling me a silly b swearing and intimidating me it was awful.

5 shipments over 2 tonnes of goods and constant issues every time. Administrative errors, lack of communication between multiple departments. invoices generated multiple times with incorrect details & charges. No attention to detail. No accountability or responsibility for actions. Very unhappy with Tina from the Sydney office, highly incompetent.