Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
Company replied
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Review summary
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Great communication with seller Evelyn. It takes some time to get response from email but they do replay.
Company replied
All good but the package was a little bit bad looking and the paint on the handlebar was scratched. And I think I hear something rubbing on the front brake...
Company replied
The scooter came with everything and no damage but did take a while to come to england
Company replied
Company details
Written by the company
Kugoo Europe Official Website(Kugooescooters.com) . Ships directly from European warehouses with free shipping and no additional taxes! Fast and safe delivery within the country by international express DPD or GLS, 4-8 working days to arrive. Provide fast and professional pre-sales and after-sales service through our mailbox: service@kugooescooters.com. Provide one year free after-sales service. The best electric vehicle for your needs Extensive catalog of electric scooters, e-bikes, accessories and spare parts. Easy to use and safe! Kugou, a leading brand in the field of urban transportation. Note: Our company has regulations that the scooter you buy on that website will be responsible for the after-sales service for you. Please send us your order number when you contact our after-sales email address, and we will verify for you whether you purchased it on our website.our website is: kugooescooters.com. Thank you for your understanding and support After-sales email: service@kugooescooters.com Kugoo-EU: https://www.kugooescooters.com
Contact info
Segro Logistics Park Aleja katowicka 66 bud A nr 63, 05-830, Nadarzyn, Poland
- +86 15361621293
- service@kugooescooters.com
- www.kugooescooters.com
3.8
Great
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Again, Kukirin is 🔛🔝!
The customer support agent that got assigned to me was very helpful and kind. He worked with me to find a solution to get a phone holder that was out of stock shipped to me. I love it! His proposition was to ship it in a different colour or a logo-free version for some reason. I don't really care that it has no logo, because he promised me that it has the exact same appearance and function.
July 17, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for supporting Kukriin. May our scooter accompany you on countless happy miles. Keep riding and stay safe!
Ordered prepared in 1 day and received…
Ordered prepared in 1 day and received in less time than expected without any damages!!
July 16, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for choosing Kukriin and for your wonderful feedback! We are delighted to have served you. We are always here if you have any questions. Enjoy your ride!
Super customer service!
Super customer service!
I ordered my G2 electric scooter here. The customer service has been incredibly helpful and fast. They answered all my questions within minutes. Highly recommend buying from this website!
July 16, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your wonderful review! We're truly delighted that you're enjoying your Kukriin scooter. Your kind words and support mean the world to us. Wishing you safe and joyful rides always!
It's fantastic
July 15, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for the fantastic review! We are thrilled that you love your Kukriin scooter. Don't forget to follow us for future updates. Keep riding and having fun!
Reply from Kugooescooters
Dear customer, thank you for taking the time to share your positive experience. We're delighted that you're satisfied with your Kukriin scooter. Our team is always here to help. Ride safe!
Recommended, reliable and trustworthy!
It took a while for the item to arrive, but the product is great (Kukirin G4) and I had good and reliable communication with customer service via WhatsApp. I can highly recommend it.
June 29, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your kind words and five-star review! We truly appreciate you choosing Kukriin. Please feel free to contact us anytime. Happy riding!
Very good site the product came in…
Very good site the product came in perfect condition and good customer service
July 16, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for supporting Kukriin. May our scooter accompany you on countless happy miles. Keep riding and stay safe!
Reply from Kugooescooters
Dear customer, thank you for your kind words! We're truly happy to hear that you had a great experience with our team. Your support means a lot to us. Enjoy your ride!
Best place to order
July 7, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind words! We're truly honored to hear that. We hope you enjoy your ride and we look forward to serving you again in the future!
Overall I think it was a good decision!
Overall I think it was a good experience so far!! I got the kukirin g2 about a week ago and it runs great. The website is legit, the shipping is reasonable, the quality of the scooter is good, it is a strong scooter. Nothing much to say. Thank you.
July 14, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your wonderful feedback! We're so glad to hear that you're enjoying your G2 and that everything from ordering to delivery went smoothly. Your satisfaction means a lot to us. Hope you continue to have great rides ahead!
Great quality and fast shipping.
July 10, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad you're happy with the quality and delivery. Enjoy your ride!
Order ID: FF00920292
I am extremely disappointed. After waiting for over a month for my replacement scooter (which arrived defective with Error E7), customer service made a huge mistake asking me for a video of a scooter that is already in their Polish warehouse. I immediately replied to clarify their misunderstanding. They told me they would reply "as soon as possible", but it has now been 4 days of total silence. No updates, no shipping tracking number, nothing. This is unacceptable customer management. I want my new scooter shipped immediately!
July 14, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience or trouble this may have caused you. We fully understand your feelings and thank you for your patience. We have arranged for our customer service team to contact you directly and will carefully follow up on your situation to find a suitable solution for you as soon as possible. Please check your email; we hope to resolve this matter for you quickly. Thank you for your understanding.
Costumer support / refund issues
If you order here, don't even think about trying to refund your order.. Costumer support is not good, not understanding my needs of refunding.. Overall would give 1 star but I think it's a legit website.
Refund the order FF01035077 and just please don't complicate it, kugoo.
July 14, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience caused. We fully understand your dissatisfaction and value your feedback. We have arranged for a customer service representative to contact you and will prioritize assisting you with this issue to ensure a satisfactory solution is provided as soon as possible. Thank you for your patience, and we hope to resolve this matter for you quickly.
Overall quite good but i have to say…
Overall quite good but i have to say the small strap that makes it so you can carry the scooter has no grip and it slips easly causing damage
July 13, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your honest feedback. We're glad to hear that overall you're satisfied with your scooter, and we truly appreciate you pointing out the issue with the carrying strap. We'll make sure to pass this along to our product team for future improvement. If you need any further assistance, feel free to reach out. Enjoy your rides!
customer service ignored me for 4 days
customer service ignored me for 4 days. i told them clearly due to my refund request you would need to make me a return label before 13th of july because ill be in holiday then. they itnored me and now today is the evening of 12th july and ive still gotten no response or anything. ive already contacted my bank and am just waiting for their response to this situation. (read my other reviews for more clarification) I do not reccomending buying directly from their website if you dont wanna experience the slowest customer service ever offered by a company in existance.
July 12, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we fully understand your disappointment and sincerely apologize for the delay in our response. This is not the level of service we aim to provide, and we deeply regret any inconvenience caused. Please rest assured that we take your situation very seriously. To properly resolve your issue, please contact our website customer service again; they will review your request as soon as possible. Thank you for your patience, and we hope to resolve your issue amicably.
We’re wonderful scooter Kukirin…
We’re wonderful scooter Kukirin g2pro.fast shipping
June 26, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind feedback! We're so glad to hear that you're happy with your G2 Pro and that the shipping was fast. Enjoy your rides!
Warning about Kugooescooters / KuKirin…
Warning about Kugooescooters / KuKirin (kugooescooters.com) — Order FF01004982
I paid for a KuKirin G2 scooter on their website and never received any order confirmation or email. After days of complaining, an order tied to my name appeared — but with someone else's details: different buyer, different payment method, different amount, shipped to a country that isn't mine. The carrier confirms the package was never headed to my address.
So far: no product, no refund, no real explanation from their customer service.
Leaving the order number here as reference so their team can locate the case: FF01004982.
Has anyone else had a similar issue with this store?
Update: The company replied publicly saying they are following up, but at the same exact time I received an email asking me to 'confirm my real order number' — ignoring that Order FF01004982, with my name and phone number on it, was sent directly to me by their own system. Still no refund, no correct delivery, no real explanation.
July 7, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, we sincerely apologize for any inconvenience and trouble this situation has caused you. We fully understand your concerns and take this matter very seriously. We note that our customer service team has already contacted you regarding your address information. We will arrange for them to follow up with you as soon as possible and provide you with a clear update on the progress. Please check your email to avoid missing a reply. Thank you for your patience, and we hope to resolve this matter for you as soon as possible.
They are amazing
July 10, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your kind words! We're so happy to hear that. Enjoy your ride!
Good service and fine shipping 👍
July 10, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you for your feedback! We're glad you were happy with both our service and shipping. Enjoy your ride!
The kukirin g4 is really one of the…
The kukirin g4 is really one of the best electric scooters out there it has an amazing range,speed,stability and more.
July 9, 2026
Unprompted review
Reply from Kugooescooters
Dear customer, thank you so much for your wonderful review! We're truly thrilled to hear that you're enjoying the G4 — especially its range, speed, and stability. Your support means a lot to us and we hope you continue to have amazing rides!
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