Purchased couple wigs they still have not arrived over month now and no-one is responding to emails or comments for help on social media. Terrible service and this is thief, DO NOT USE, THEY ARE COMMI... See more
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I ordered a wig over three and a half weeks ago, and it still hasn’t been delivered. I have emailed the company and sent messages on Instagram multiple times, but I have been completely ignored.... See more
I love my hair I’m not disappointed at all, but I didn’t like the fact that I had to wait for almost three months for the package, the waiting caused frustration. Y’all stated that delivery time from... See more
Company replied
First class hair and beauty company. I love this company because their products are first class, fantastic quality at affordable prices. They are also very efficient with shipping/delivery to ensure c... See more
Company details
Written by the company
LA 'BELLO BEAUTY is the No.1 retailer of Luxury ready-to-wear Wigs. You simply will not find a retailer with a more diverse catalogue of wigs in Europe.
Contact info
20 High Street, DA1 1BY, Dartford, United Kingdom
- help@labellobeauty.com
- www.labellobeauty.com
3.0
Average
232 reviews
Hasn’t replied to negative reviews
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The best synthetic wigs
I’ve bought a wig back in 2020 and I still wear it till this day !
Their wigs are of good quality and will last you a long time with the proper care.
June 14, 2023
Unprompted review
Amazing Product
I was Amazed when I received the FREYA 14 inches Long Black Hair from this amazing company. The product is a good quality and I recommend it 👌
May 24, 2023
You advertise such good deals but if…
You advertise such good deals but if the product don't fit you can't return it because it's not detective!!!??? AND they charge you 20$ for restock fee lol.. what a joke!
May 1, 2023
Unprompted review
Reply from LA' BELLO BEAUTY
Dear Karin,
Thank you for bringing your concerns to our attention. We apologise for any frustration you experienced regarding our return policy and restocking fee. We understand how important it is to have a smooth return process, especially when a product doesn't fit your needs.
We would like to clarify our return policy regarding non-defective items. While it is true that non-defective items typically fall under different return guidelines, we strive to provide our customers with flexible options whenever possible. We apologise if this was not adequately communicated to you, and we understand the frustration it may have caused.
Regarding the restocking fee, we apologise for any confusion. The fee is intended to cover the costs associated with processing returns, inspecting the product, and preparing it for resale. However, we understand that a restocking fee may not align with your expectations, and we apologise if it was not clearly explained during your purchase.
We appreciate your feedback, as it helps us improve our policies and customer experience. We will take your comments into consideration and assess if any adjustments need to be made to our return process and associated fees.
If there is anything specific we can do to address your concerns or assist you further, please let us know. We value your satisfaction as our customer and want to ensure your experience with us is a positive one.
Thank you for bringing this matter to our attention, and we apologise for any inconvenience caused.
Many thanks,
LA BELLO BEAUTY Customer Service.
The item arrived on time and I really…
The item arrived on time and I really love the texture of the lace font it's fits me really well I'm very greatful for the lace front
May 1, 2023
I never received the item
I never received the item
Customer service ignored my emails and DMs
I’m owed 2 wigs or a refund till this dat
April 24, 2023
Reply from LA' BELLO BEAUTY
Dear Oluwabusayo,
We sincerely apologize for the inconvenience and delay you experienced in receiving your order. We understand how frustrating it can be when customer service does not promptly respond to queries, and we regret any inconvenience caused.
After reviewing your case, we discovered that there was a communication breakdown that led to the lack of response to your emails and direct messages. This is not the level of service we strive to provide, and we have taken immediate steps to address and rectify this issue internally.
We are pleased to inform you that your concern has been resolved, and your wigs have been shipped to you. We appreciate your patience throughout the process, and we hope that the quality of the delivered product met your expectations.
Once again, we sincerely apologize for the inconvenience you faced. We value your feedback and will use it to improve our customer service processes to ensure such incidents do not occur in the future.
Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns. We are here to assist you.
Kind regards.
2-3 days has turned into 13 days in…
2-3 days has turned into 13 days in counting.... No response from customer service for 3 days. But they have never failed to send promotional emails. I'm just so disappointed because I heard good things but guess it's bs, I don't know what kind of scam is being operated but I want my money back.
April 27, 2023
Reply from LA' BELLO BEAUTY
Dear Gina,
Thank you so much for bringing this matter about your order #32455 to our attention.
We sincerely apologize for the delay you've experienced with our service. This is not the level of service we aim to provide, and we understand your frustration.
Unfortunately, due to an unexpected surge in customer inquiries, it led to delays in our response times. However, your issue is our top priority, and we are happy that we have been able to resolve the issue.
Regarding the promotional emails, we understand that they may have seemed untimely given the situation, and we will take steps to adjust our communication strategy accordingly.
We value your trust and want to make things right. Your satisfaction is important to us, and we are committed to regaining your trust. Kindly reach out to our customer service email via help@labellobeauty.com for any further assistance.
Thank you once again for bringing this to our attention.
Giving my honest review after few…
Giving my honest review after few months of purchase.( updated review)
When I received the hair, I thought it was perfect. I ordered a straight ombré wig. I was sent a black one. I thought having another black wig shouldn’t be an issue, little did I know that the hair itself is bad.
After the first wear, the straight hair tangled up, tracks were very visible and the hair was so thin.
Their wigs are honestly not worth the price.it is better to order cheap hair online and be at peace knowing you get what you paid for.
For context, I bought the yara closure wig and it looked nothing like what I received. I was deceived by the first look
The wig cost me £258 in total.
August 25, 2022
Reply from LA' BELLO BEAUTY
Dear Customer,
Thank you for bringing this matter to our attention. We're genuinely sorry to hear about your disappointing experience with our product.
Your feedback is vital to us, and we deeply regret that the wig did not meet your expectations. We're actively reviewing our quality control processes to prevent such instances in the future.
We'd appreciate the chance to make things right for you – please reach out to our customer support team via help@labellobeauty.com so we can find a solution that addresses your concerns.
Your satisfaction is important to us, and we'll work towards restoring your confidence in our products.
Hopeless store
The most hopeless online store I have come across. It's been over a month and my order has still not been dispatched. I have sent several message and the issue remains unresolved.
March 30, 2023
Reply from LA' BELLO BEAUTY
Dear Pamela,
We sincerely apologize for the delay in dispatching your order #32118 and we truly understand your frustration. This situation falls short of our standards, and we appreciate your patience.
The unexpected delay was primarily due to unforeseen supply chain disruptions that affected our ability to fulfill orders promptly. Despite these challenges, we should have communicated the status of your order more effectively, and for that, we are deeply sorry.
We are committed to improving our processes to prevent such delays in the future and ensure a smoother shopping experience for you. As a token of our appreciation for your understanding, we would like to offer you a discount on your next purchase with us. Kindly reach out to us via help@labellobeauty.com for more details.
Once again, we apologize for any inconvenience this may have caused you and thank you for giving us the opportunity to make it right. Your satisfaction is our top priority. Thank you for choosing us.
Warm regards,
Customer Service Department.
Love this wig love the colour
March 28, 2023
I’ve ordered items 23/03/2023 haven’t…
I’ve ordered items 23/03/2023 haven’t receive them I email but all I got is sorry for the delay I tracked them from royal mail but not there and I’m not happy about the service it’s first time and will be last to order.
March 23, 2023
Reply from LA' BELLO BEAUTY
Dear Patience,
We deeply regret the inconvenience you've experienced regarding your order #32082 placed on 22/03/2023. We understand your frustration, and we're truly sorry for the delay.
Upon investigation, it appears that your order faced an unforeseen issue in transit with the Royal Mail. While this is certainly not the experience we intend for our customers, we take full responsibility for ensuring your order reaches you promptly and in perfect condition.
As an additional way to apologize for the delay and negative experience, we would like to offer you a discount for 30% off your next order. Kindly reach out to us via help@labellobeauty.com for more details.
We understand your decision to not order again, but we hope you might reconsider in the future. Your feedback is valuable to us, and we are dedicated to improving our services based on experiences like yours.
Once again, we sincerely apologize for the inconvenience and thank you for giving us the opportunity to make amends.
Best regards,
Customer Service Department.
I have never received my parcel
I have never received my parcel and I still waiting for answers from customer service. It’s been 3 weeks now.
March 23, 2023
Reply from LA' BELLO BEAUTY
Dear Clémemce,
Thank you for bringing this to our notice.
We deeply apologize for the delay in receiving your parcel and the difficulties you faced in reaching our customer service team. Your experience falls far below our usual standards, and for that, we're truly sorry.
During the time you were waiting, we were experiencing unforeseen delays in our shipping process, which affected the timely delivery of orders. We understand the frustration this must have caused you and other customers who experienced this.
We're happy that you finally received your order, but we also acknowledge that the delay was unacceptable. We have taken steps to address the issue and improve our communication with customers during such situations.
Should you encounter any similar issues in the future, we want you to know that we are committed to providing more timely and efficient assistance. Kindly reach out to us via help@labellobeauty.com for any further assistance.
Thank you for your patience and for giving us the opportunity to serve you better. Your satisfaction is of the utmost importance to us.
Best regards,
Customer Service Department.
DO NOT ORDER UNLESS U PLANNING TO KEEP…
DO NOT ORDER UNLESS U PLANNING TO KEEP YOUR WIG AS THERE NO RETURNS OR EXCHANGE!
My wig arrived today,however it much darker then on model photos, it fit super weird . Quality not great, you can get same wig in dress up shop for much cheaper! When I try to process RETURN,there is no return or exchange policy.
Not recommend at all!!!
April 3, 2023
Unprompted review
Reply from LA' BELLO BEAUTY
Dear Customer,
Thank you for bringing this issue to our attention,
We appreciate your feedback and apologize for any inconvenience you've encountered with your recent wig purchase.
Our commitment to maintaining the highest quality standards is paramount, and in some cases, due to hygiene and quality control reasons, we do not offer returns or exchanges on certain products. We understand that this policy might not align with your expectations, and we sincerely apologize for any confusion.
Regarding the color and fit issues you've encountered, we acknowledge that discrepancies between product images and real-life items can sometimes occur due to lighting and monitor variations.
As for the fit, we understand that it's crucial for our customers to feel comfortable and confident in our products, and we will review this matter with our production team to ensure better consistency.
We genuinely value your input as it helps us improve our offerings and policies. We apologize that we couldn't meet your expectations on this occasion and appreciate your understanding.
If you have any further concerns or questions, please do not hesitate to contact us via help@labellobeauty.com and we'll be happy to assist you.
Best regards,
Customer Service Department.
Edit: I finally received my order
I am very happy to give this review because i finally received my order which was pending and i am so happy with the wigs i bought.
I appreciate that i was approached by Labello beauty and everything was done by them to resolve the issue.
Thank you for your services.
I am a happy customer now.
March 31, 2023
Unprompted review
Reply from LA' BELLO BEAUTY
Dear Angela,
We want to express our sincere gratitude for taking the time to update your review. We are delighted to hear that you received your order and that you are pleased with the wigs you purchased.
We understand that initial issues can sometimes arise, but we are dedicated to resolving them promptly and ensuring our customers' satisfaction. Your feedback and willingness to acknowledge our efforts mean a lot to us.
Thank you for giving us the opportunity to make things right, and we are thrilled to have you as a happy and satisfied customer. If you ever need assistance or have any further inquiries, please don't hesitate to reach out via help@labellobeauty.com. We're here to help!
Best regards,
Customer Service Department
Most amazing people very kind such a beautiful wig
I want to say how greatful I am to this amazing company! I have recently had surgery and have lost alot of my hair. Being on very low income I couldn't afford a wig. I sent a e mail to this company explaining my story and they sent me a beautiful wig free of charge. I couldn't believe how kind hearted they were towards me. And the wig is just want I needed to feel confident again and feel more like myself again after losing my hair. The wig was beautiful natural colour almost the same as my hair and feels amazing such a great fit. I can't thank you enough for this. Will always remember this. ❤️🥰
March 30, 2023
Unprompted review
Easy ordering
Easy ordering. Great prices. Superfast delivery. Nice packaging so can fit through the letterbox.
March 24, 2023
I am giving 4 star for the wig itself
I am giving 4 star for the wig itself, I ordered the iskaba in honey brown. The wig isn't lace but I think compared to other wigs I've had, it's a higher quality, especially for the price and I actually love it.
I was concerned over the no refund policy, after I tried to cancel my order within 11 hours and was told their isn't a refund policy, but they'd be happy to exchange. So make sure 100% that you want a wig, if you do you'll be fine.
I also emailed La bello with my concerns and they replied very quickly and said they'd take my comments on board, here's hoping they do.
March 30, 2023
Unprompted review
My absolute fave right noww!! <3
My absolute fave right noww!!! I LOVE rocking all variations of their vast selection, i've got many colours, lengths and texture types. Delivery is always on time, my favourite part be the perfect prices to match.
March 22, 2023
Dont walk, run!! Best hair ever
The hair doesn’t shed, it’s so soft for synthetic hair and has a human hair effect!! It had a natural shine and no knots 100% recommend 😍
March 28, 2023
Unprompted review
DO NOT ORDER!!!
DO NOT ORDER!!!! I placed an order for extensions and changed my mind instantly so I contacted them immediately after… within 1 minute to be exact. They respond back and say that it has been processed and shipped already and I can’t get a refund. The website clearly says if you contact within 12 hours of purchase, it’s a guarantee refund. My tracking order ALSO says it has not been processed or delivered. I’m furious. Do not order from here
March 28, 2023
Unprompted review
Reply from LA' BELLO BEAUTY
Dear Tiffani,
Thank you for bringing this to our attention.
We apologize for the inconvenience and misunderstanding you've experienced with your order. We understand your frustration, and we'd like to clarify the situation.
Our aim is always to provide the best possible service to our customers, including honoring refund requests when they meet our policies. It seems there was a discrepancy in the information provided to you.
Unfortunately, we operate an automated factory system where human hair orders go straight to the factory once it is placed. Once again, we apologize for any confusion or frustration you've encountered, and we’re committed to making things right for you.
Thank you for your understanding and support. Kindly reach out to us via help@labellobeauty.com for any further assistance, we’re happy to help.
Best regards,
Customer Service Department.
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