LA' BELLO BEAUTY Reviews 231

TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Purchased couple wigs they still have not arrived over month now and no-one is responding to emails or comments for help on social media. Terrible service and this is thief, DO NOT USE, THEY ARE COMMI... See more

Rated 1 out of 5 stars

I ordered a wig over three and a half weeks ago, and it still hasn’t been delivered. I have emailed the company and sent messages on Instagram multiple times, but I have been completely ignored.... See more

Rated 5 out of 5 stars

I love my hair I’m not disappointed at all, but I didn’t like the fact that I had to wait for almost three months for the package, the waiting caused frustration. Y’all stated that delivery time from... See more

Company replied

Rated 5 out of 5 stars

First class hair and beauty company. I love this company because their products are first class, fantastic quality at affordable prices. They are also very efficient with shipping/delivery to ensure c... See more

Company details

  1. Wig Shop
  2. Hair Extensions Supplier

Written by the company

LA 'BELLO BEAUTY is the No.1 retailer of Luxury ready-to-wear Wigs. You simply will not find a retailer with a more diverse catalogue of wigs in Europe.


Contact info

3.0

Average

TrustScore 3 out of 5

231 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I haven't received my parcel up until…

I haven't received my parcel up until now, so I don't know what to say

Thanks

January 2, 2023
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi Rhoda,

We sincerely do apologize for your experience with us.

Could you please send an email to help@labellobeauty.com for us to look into this further.

Looking forward to your email.

Rated 2 out of 5 stars

I placed an order on the 30 of…

I placed an order on the 30 of December, two weeks later I’m still waiting I’ve sent 2 emails asking when should i expect my order no reply it’s my first time ordering, your customer service needs improvement.

December 30, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for the delayed response. Please be assured we are rectifying the delay with your order.

Rated 5 out of 5 stars

Great quality!

The wig came right on time and it's BEAUTIFUL! I bought a synthetic wig and it looks beautiful, you can barely tell it's a synthetic one! I'll buy more!

January 9, 2023
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We are glad to hear you love your wig. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Fast delivery and good value for money

This was my first wig and I was just gonna use the wig as a test to see if I wanted to order one for prom in the summer and I was surprised to see how nice it was. For context I bought the Brandi wig.

December 21, 2022
Unprompted review
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

I bought the Malika wig

I bought the Malika wig, it does not look like the photo on the website. The highlights are a lot lighter than expected and the wig is not suitable for everyday wear. It looks more like a costume wig. I have spoken to customer services by emai, and sent them photos of my wig. Nothing has been done and they claim the highlights are darker in the photo due to the lighting. This does not appear to be the case because the wig looks substantially different on the website. Nowhere on the website do I see that colors may vary.

November 27, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. A replacement order will be sent right away. Thank you for your patronage, we appreciate your business.

Rated 1 out of 5 stars

I never received my order and I…

I never received my order and I couldn’t get anybody on the phone.
Really disappointed by my experience with this brand.

December 12, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi Natasha, your order is currently in transit to your location. We apologise for the lengthy delivery period, international orders tend to take a while. You can always contact us via email - Help@labellobeauty.com or social media platforms - @labellobeauty.

Rated 1 out of 5 stars

Items not received yet

Items not received yet. It’s taking too long

November 25, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you for your review. We sincerely apologise for the delay and inconvenience caused. We can confirm your order has been delivered, we will work towards improving our delivery service.

Rated 1 out of 5 stars

I ordered a wig 10 days ago and I still don’t have it…

I ordered a wig 10 days ago and still haven’t received it. The communication from their customer service is so bad and they’re still making me wait for a wig I ordered a very long time ago.

December 5, 2022
Unprompted review
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi Rosie, we sincerely apologise for this experience. We can confirm your package has been delivered. Thank you for your patronage, we appreciate your business.

Rated 1 out of 5 stars

It’s been 2 weeks and I’m still waiting…

It’s been 2 weeks and I’m still waiting for my order to be delivered.

December 6, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for the delay and inconvenience caused. We can confirm your order has been delivered, we will work towards improving our delivery service.

Rated 1 out of 5 stars

Sender doesn’t give any information…

Sender doesn’t give any information about shipping, contacted them twice and received generic response. Still waiting for order to arrive and ordered 8 days ago.

November 27, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. We can confirm that your package has been delivered.

Rated 2 out of 5 stars

Their customer service is ridiculous

Their customer service is ridiculous! They barely responded to my emails and I had to keep chasing them for a refund for almost 2 weeks.

November 20, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Highly recommended

Item looks even better,very full wig,shipping to Norway didn't take long,very happy with the product and I'm definitely buying from them again

November 4, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five-star review. We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

Looked matt and shiny at the same time

Looked matt and shiny at the same time, I know doesn’t make sense.Also I knows it’s synthetic but I’ve seen better for cheaper. Also I paid for quick shipping but it took longer.Will never buy again not for me!

October 28, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, Thank you for your review. We sincerely apologise for the late delivery and for not meeting your expectations regarding the quality. We will work towards improving our service and product quality. We appreciate your business and hope to see you again.

Rated 1 out of 5 stars

Not big head friendly.

I purchased a wig, there was no picture of the wig without being on someone's head in a posed pic, so you couldn't see how big the closure was or how the wig would come looking. There was also no information about the size of the closure. My biggest qualm though is it says it 'fits any head size' in the description, this is a bold statement to make for a business that doesn't do returns. This is one of the smallest wigs I've ever tried, it couldn't get around my hair never mind my head. There needs to be info on cap circumference and closure size. The wig is useless to me , waste of good money.

October 28, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, Thank you for your review. We sincerely apologise for the inconvenience caused especially with the wig size.We will work towards improving our service and product quality. We appreciate your business and hope to see you again.

Rated 5 out of 5 stars

Promptly sent out hair

Promptly sent out hair. Thank you

October 5, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

I love LA'BELLÓ beauty wigs!!!

I love LA'BELLÓ beauty wigs!!!! Good quality and totally inexpensive. The curly wigs are great bc you don't have to worry about a part or the hair line. It just looks REAL!!!!

October 3, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

Was disappointed with the quality of…

Was disappointed with the quality of delivery

October 8, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for any inconvenience experienced. We will work towards improving our delivery service.We appreciate your business and hope to see you again soon!

Rated 5 out of 5 stars

Monica Wig

Oohh this wig is so silky and soft! Really gorgeous colour.

September 7, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, thank you so much for your five star review.We appreciate your business and hope to see you again soon!

Rated 1 out of 5 stars

I have waited over a month and owner…

I have waited over a month and owner said the wig hasn’t even been processed yet. No confirmation number, no tracking number, and it has not even been sent. I usually am never one to complain but this is almost a scam. So disappointed and will be telling family and friends to steer clear of this company from here on out.

September 2, 2022
Unprompted review
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. Please kindly reach out to help@labellobeauty.com via email to assist you with this.

Rated 2 out of 5 stars

The wigs took almost 3 weeks to arrive…

The wigs took almost 3 weeks to arrive and When the wigs arrived it just did not fit me in terms of colour and the only wig I liked was too small for my head. I messaged to return them for refund but they said they don’t accept refunds now am stuck with the wigs :(

September 30, 2022
LA' BELLO BEAUTY logo

Reply from LA' BELLO BEAUTY

Hi, we sincerely apologise for this experience. We maintain a no return/exchange policy for hygienic reasons, we are sorry for any inconvenience caused.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look