So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more
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See what reviewers are saying
Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more
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LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more
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Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉
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Company details
Written by the company
Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.
Contact info
Drève de l infante 27A, 1410, Waterloo, Belgium
- support@lacitedesnuages.com
- www.lacitedesnuages.be
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Swift and careful packing and sending
Swift and careful packing and sending. Overall good experience buying from them.
May 2, 2024
Unprompted review
Excellent
I did not need to interact with customer service, I will say that shipping was really quick. I also appreciate the warehouse option they have in case you’re not ready to ship yet.
April 24, 2024
Unprompted review
i am buying from LcDN for years now, for thousands of EUR
I'm collecting 1/6th scale figures and buying from LCDN for years now, using their great customer "binding" tool: "membership - get 10% off of all orders!" :-P and it's a blessing for me in europe (EU), as Hot Toys figures are way more expensive at most other european online retailers, including shipping. I once had a small problem with a quality check issue on Hot Toys side. And the help i got from the support team was immediate and very generous! Lot's of shipping and payment options available at the store, make it even easier. Sure, europe is mostly last with shipments from Hot Toys Hong Kong, but i don't mind. I still can decide to buy a figure without pre-ordering, once it's released in asia and was reviewed on youtube. That's another huge plus for me. So all in all LCDN is my favourite one stop shop for everything Collectibles in europe! The only tiny little gripe i have, is please stop using these little green/white puffy foam stuffs to protect the shipments...it's a pain in the a... to get rid of all that plastic ;-) Otherwise, i can't recommand them enough to any and new customers out there! Merci beaucoup LCDN and keep it up! Buzz ^_^
April 10, 2024
Unprompted review
Amazing service
Amazing service. Great prices. Authentic items shipped in very protective packaging. Will be one of my go tos for figures from now on cant reccommend enough!
April 3, 2024
Unprompted review
Avoid
Preordered four 1/6 scale figures but waited so long for the first one released to arrive 6 months after Asia, USA and UK and some stores in Europe all had the figure in stock and still no sign of my order. So I ended up cancelling my preorders and lost €100+ on deposits because they are SUPER SLOW to get the figures I had preordered in. Won't buy or preorder there ever again.
August 9, 2022
Unprompted review
Amazing service provider
Amazing service provider. very responsive and supportive. Just order a preorder, had a issue, they resolved same day ! (within a hr!) Id recommend and will purchase again.
June 17, 2022
Unprompted review
Probably shopping again! :)
I always check the new web-pages on trustpilot as there is high risk to be getting scammed on collectable items. LCDN clearly doesn't have much and good reviews really. However I wanted to give it a go as they were the only company that who had the figure I was looking for in UK and EU.
Their web page is not clear. I got very confused after I placed the order, if they had the figure or not. I sent them notes of mails as I got panicked from reviews here as well. They actually responded them all in patiently.
Then.... they shipped my items 8 days later. It is quite late I know, I wasn't happy but I wanted to give them a change as they were the only retailer had the figure I was looking for,
I received items in the same week they shipped, from EU to UK. It was packed very nicely that I was super happy. However one of the figure did have manufacturer quality issue - which isn't something that retailer could know. I am currently in contact with them about the figure, if they can offer a solution , I don't know what I can ask for more really.
I guess, they can still improve webpage not to confuse people and try to do quicker shipment to gain more international customer, however I am not worrying to shop from them again.
January 31, 2022
Unprompted review
This website suck they say in their…
This website suck they say in their condition they send in 24h i've already ordered 4 times never once have they send it in 24h...
The quicker they where was 60h, i ordered spiderman far from home upgraded suit hot toys monday and i'm still waiting for them to send it! When i'm contacting them they say they're doing everything to respect the delay they already broke it by 48h!
September 23, 2021
Unprompted review
DO YOURSELF A FAVOUR AND BUY YOUR…
DO YOURSELF A FAVOUR AND BUY YOUR MODELS FROM ANOTHER COMPANY THERE CUSTOMER SERVICES IS A DISGRACE IF SOMETHING IS WRONG THEY JUST DONT WANT TO KNOW OR HELP THEY ARE SLOW WITH EMAILS THEN THEY JUST STOP RESPONEDING TO YOU STAY AWAY FROM THIS COMPANY THERE ARE BETTER MODEL SUPPLIERS OUT THERE TO DEAL WITH
March 2, 2021
Unprompted review
Item was not in stock
Was very excited to find a figure I had been looking for here and placed an order. I was emailed 2 days later and told the item was not in stock and refunded. No problems with the refund just disappointed as they allow you to order and pay for items they don't have.
January 21, 2021
Unprompted review
Perfect!
I purchased a few times from this shop and it was always perfect.
Items that are hard to find in europe you can find here at this place.
The items are packed with the greatest care and they communicate very well. Delivery was right on time, packages will be opened on Christmas ;). Thank you for this amazing service!
December 24, 2020
Unprompted review
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