La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

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Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

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Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

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Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine Shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

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(3,270)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

Le temple de la figurine pour ma part

Le temple de la figurine pour ma part
Service impeccable de la commande a la réception,la boutique est superbe et bien fournie .
Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

September 19, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Bonjour,

Un grand merci pour votre avis enthousiaste ! Nous sommes ravis de savoir que vous appréciez notre boutique et notre service, du début à la fin de votre expérience. C’est toujours un plaisir de satisfaire nos clients passionnés, et nous sommes honorés de devenir votre référence. Votre confiance nous motive à continuer à offrir le meilleur.

Au plaisir de vous retrouver pour vos prochaines commandes !
L'équipe de La Cité des Nuages

Rated 5 out of 5 stars

One of the best online shopping…

One of the best online shopping experiences.
And the support is one of a Kind, always there to help

TWO THUMBS UP!

July 11, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi Mohammed,

Thank you so much for taking the time to leave us feedback.

Thank you for the kind words about our support.

Regards,
LCdN

Rated 5 out of 5 stars

Very good :)

Good description of the product on the website page (with clear explanation, dimensions, photos).
Fast delivery. Very good and safe packaging including "fragile" label. My huge plexi case came undamaged.
The plexi glass is covered with protective blue film. Package has clear instructions on how to assemble the display case.

July 9, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your kind words. We are very pleased to hear that your experience was a success and would be happy to serve you again.

Regards,

Rated 5 out of 5 stars

LCDN solid Landmark for collectors

I bought from this shop many times in the last few years, from expensive high-end statues to affordable PVC figures and I will buy again very confidently.

Always very pleasant and smooth experiences.

Anyway the best reliability proof comes out when you encounter issues.
My last order arrived with some factory defectivenesses. It happens with mass produced items, regardless of their price point.
I’ve been provided with an outstanding assistance service by Francesca, which I want to deeply thank for having patiently followed each step of the case until the problem was solved.

LCDN is definitely a solid retailer: orders managed smoothly, safe packaging, great communication, remarkable kindness and professionalism from the customer service through the whole assistance process together with a firm willingness to find suitable solutions in case of necessity which translates into satisfaction guaranteed.
A solid landmark for me, highly recommended!

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic fast service and my package…

Fantastic fast service and my package was well protected! I was very happy with my purchase too :)

July 4, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
We thank you very much for your review regarding your experience with La Cité des Nuages.

Rated 5 out of 5 stars

Congrats!!!

Very good service so fast delivered and the packaging is included with izimo so everything is save when it arrives! These guys know how pressious things are for we as collectors.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience as it was my first…

Amazing experience as it was my first purchase from an international store and the experience was seem less… can’t be better than this..

June 27, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you very much from the entire LCDN team. We are happy to know that everything is going well with your first order from us.

LCDN Team

Rated 5 out of 5 stars

Good shop

Good shop, cheaper then others, perfect delivery of package. Only one little thing i would like to comment on...they use foam "peanuts" in they packaging box to protect the content. Which is a little annoying have to scoop 1000-ish out of the box and throw away in the trash. Maybe bubble plastic could be better solution.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Have all my Preorders there

Have all my Preorders there, all good never had problems! Fast Delivery to germany!

June 15, 2024
Unprompted review
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Reply from La Cité des Nuages

Hello,

Thank you for your message and your kind words!

Rated 5 out of 5 stars

Great 👍🏻

It took a bit longer to ship than expected ,but after that everything was great . Great communication.Serious packaging ,so everything inside was top. Thanks! Glad I found your store ,because it’s not easy to be in the hobby when you live in Europe.

May 29, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for taking the time to share your thoughts regarding your experience with us. It makes us happy to know that you are satisfied with our work! Sorry for the delay in delivery.

La Cité des Nuages

Rated 5 out of 5 stars

Happy customer

It was my first pre-order and I wanted to see if LCDN will deliver and they did. I am very happy with my purchase and I started to pre-order more figures from LCDN.

May 31, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for taking the time to share your thoughts regarding your experience with us. It makes us happy to know that you are satisfied with our work!

Regards
La Cité des Nuages

Rated 5 out of 5 stars

Ordered to UK and was very happy

Ordered to UK and was very happy. Great prices, quick delivery (to UK) and really well packaged. I would definitely look to order from them again for film and anime related merch.

May 13, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
We thank you very much for your review regarding your experience.
We are delighted to know that everything went well and that you are satisfied.

LCDN Team.

Rated 5 out of 5 stars

5/5 would recommend

Fast delivery, products carefully packed (best i ever recieved) and high quallity. Support staff is professional, friendly & answers fast. Lovely store - im very pleased.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

I have purchased several 1:6 Star Wars…

I have purchased several 1:6 Star Wars figures from the professional store La Cité des Nuages ​​and they have all arrived in perfect condition. Even if a figure did not have a brown Hot Toys box, the team in charge of packaging the blister packs with the figures have packed them all very well and following suggestions, as a customer, to protect the blister packs and figures well. I have several references from different Star brands Wars 1:6 in preorder that will arrive throughout this year and I hope that they all arrive in perfect condition as always. It is a completely trustworthy store with guarantees and at very competitive prices and good offers from time to time. Their treatment is excellent and their clarifications and doubts that I may have are resolved and clarified in a diligent, effective and efficient manner. And if you join the La Cité des Nuages ​​Store Club, for €30 a year, you have more competitive and better prices and very good offers for clients who belong to the Club, and if you buy 3 figures or more per year it is worth paying to subscribe to the Club for the offers offered by entering and registering in your account, once you are in your account you will see the discounts and offers. Nowadays I am very satisfied with the work and attention of the Management and the entire great team of La Cité des Nuages. Thank you very much for your magnificent work, enthusiasm, effort and attention received. Thank you very much and keep up the good work!

May 13, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for taking the time to leave such a positive review of La Cité des Nuages. We are delighted to hear that you are satisfied with the condition of the 1:6 Star Wars figures you have purchased from our store.

We strive to ensure that all our products are carefully packaged and delivered to our customers in perfect condition, and we are glad to hear that our efforts have met your expectations.

We are also pleased to hear that you have found our store to be trustworthy, with competitive prices and excellent customer service. We value your loyalty as a customer and appreciate your kind words about our team and services.

If you ever have any questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can. Thank you once again for your support and for choosing La Cité des Nuages for your collectible needs.

Best regards,

La Cité des Nuages Customer Support Assistant

Rated 5 out of 5 stars

Amazing experience ordering from…

Amazing experience ordering from abroad. Communication was excellent. The figure I ordered arrived on time, unpunched in perfect condition. The packaging was exceptional. Truly a 5 star experience.
Thank you!

May 13, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello Scott,

Thank you for taking the time to share your experience with La Cité des Nuages.

Thank you very much from the LCDN team.

Rated 5 out of 5 stars

The best place for collectibles

The best place in Europe to get your collectibles. A very large selection of items ans very convenient shipping methods. As an international customer, that is very important and much appreciated. The team at La Cite is always dedicated to us as customers.

May 7, 2024
Unprompted review

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