La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

Company replied

Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

Company replied

Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

Company replied

Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine Shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,270)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

Overall amazing

Super fast, good packaging, great coatumer support.

October 25, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
Thank you very much for your positive feedback! We are thrilled that you enjoyed the speed of our service, the packaging, and our customer support.

LCDN

Rated 5 out of 5 stars

Fantastic online store

Fantastic condition. Always happy when my order arrive from LCDN. My favourite online store.

October 21, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for your trust!

Rated 5 out of 5 stars

Perfect :) Quick shipping

Perfect :) Quick shipping , securely packed, all good. I’ll be back.

October 23, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for the feedback! We're glad to hear everything went smoothly. Looking forward to your next order!

Rated 5 out of 5 stars

First time purchase

First time purchase and I´m very satisfied! Ordered the Loose Collector Lady Satanus figure which I initially preordered at my local shop in Germany. However at the end, my local guy couldn´t confirm the shipping date, so I ordered it here. It was cheaper than from my local store, even including shipping from Belgium to DE, the estimated release date was almost perfectly accurate and the product is also great. Will most likely order more in the future.

October 21, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
Thank you for your feedback! We're thrilled to hear that you had a positive experience with your first purchase.
We look forward to serving you again in the future—feel free to reach out if you have any questions or need assistance with your next order!

Rated 5 out of 5 stars

Everything Fine

Everything Fine. Produkts as described, fast delivery, will definitely Order again

October 12, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,
Thank you for taking the time to share your experience with La Cité des Nuages. It makes us happy to know that you are satisfied with our work!

Rated 5 out of 5 stars

Always good quality and great service

Always good quality, great packaging, fast shipping and overall good service. Have been shopping with them for years. Also very much like the Deposit section to get some rare stuff.

October 16, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We truly appreciate your loyalty and support over the years. We're delighted to hear that you value our quality, packaging, fast shipping, and service.

We're also glad that you find the Deposit section helpful for acquiring rare items. Your feedback motivates us to continue providing the best experience for our customers.

If you have any questions or need assistance in the future, please don’t hesitate to reach out!

Rated 5 out of 5 stars

Fast Delivery very good packed and very…

Fast Delivery very good packed and very friendly support. Thank you very much and everytime again.

October 15, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you so much for your wonderful feedback! We’re delighted to know that you were pleased with our support and that your order was delivered swiftly and securely. Your satisfaction truly inspires us to keep improving.

We can’t wait to serve you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing service, Great product! Buy with confidence! A+

October 12, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for taking the time to share your experience with La Cité des Nuages. We appreciate it !

Rated 5 out of 5 stars

Thanks for the fast delivery

Thanks for the fast delivery! Highly recommended online-store for hot toys figures!

October 11, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for taking the time to share your experience with La Cité des Nuages. We appreciate it!

Rated 5 out of 5 stars

Thank you 😊 for my chucky doll i love…

Thank you 😊 for my chucky doll i love it that he came so quick to my door step definitely will be buy from hier again 👍

October 10, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello!

Thank you so much for your kind words! 😊 We're thrilled to hear that you love your Chucky doll and that it arrived quickly at your doorstep. It's fantastic to know that you're satisfied with your purchase!

We can't wait to welcome you back for your next order. If you ever have any questions or need assistance, feel free to reach out!

Best regards,

Rated 5 out of 5 stars

Amazing experience overall

Amazing experience overall! I have bought now a few times from the site, and that should say something! Latest purchase, the case had a small dent - rather then sending it as is, I got contacted and offered a solution that worked for me, I love this kind of proactive service! Not to mention that their range of geeky collectibles is HUGE! THANK YOU!

October 1, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello Max,

Thank you for taking the time to share your feedback regarding your experience. It makes us happy to know that you are satisfied with our work!
Thank you for your kind words !

Rated 5 out of 5 stars

Always a pleasure buying from this…

Always a pleasure buying from this store.. the items come as described.. shipment is impeccable and safe. In no time you will have what you asked. Original items with a 100% reliability from this store.❤️

October 4, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hi,

Thank you for your kind words! We appreciate your continued support and are glad to hear that your experiences with us have been positive. It's great to know that our shipping process meets your expectations.

If you have any questions or need assistance in the future, feel free to reach out!

Rated 5 out of 5 stars

Great services

Very well packaged, no damages during transport and always on time. Very good. Keep up the good work. Thank you .

September 30, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you very much from the entire LCDN team.
It makes us happy to know that you are satisfied!

Rated 5 out of 5 stars

Best EU toy store

Fast shipping, secure packaging and affordable prices.

September 30, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you very much, we are delighted!

Rated 5 out of 5 stars

Simply amazing

Simply amazing. Ordered three Dragonball figures a while ago. Perfect prices, amazing packing and fast delivery! Thank u so much!!

September 27, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the Dragonball figures and that you had a great experience with our pricing, packing, and delivery. Your support means a lot to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Nice packaging,fast delivery and great…

Nice packaging,fast delivery and great customer service
My go to store for gundams

September 25, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you so much for your kind words! We're thrilled to hear that you're happy with our packaging, delivery speed, and customer service. It's great to know we're your go-to store for Gundams! 😊

We look forward to serving you again soon!

Rated 5 out of 5 stars

Fantastic experience!!

Speedy delivery, great packaging!

September 20, 2024
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Hello,

Thank you for your feedback! We're glad to hear that you were pleased with the speedy delivery and careful packaging. Your satisfaction is important to us, and we look forward to serving you again soon!

Best regards,

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