Lakelovers Reviews 

208
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

We recently stayed at a cottage at Newby Bridge. Email from Sykes (LakeLovers) to leave a review which I did. The review highlighted some problems we had & what could have improved the cottage but... See more

Rated 1 out of 5 stars

Stayed at Lakeside View, found property dirty on arrival but as Lakelovers office was closed we couldn't report it, on going to bed when pulling back the covers we found the bed covered in dog hairs.... See more

Rated 1 out of 5 stars

I would give no stars if I could. They are dreadful - they do not respond to customer complaints after months of repeated chasing. Expensive properties that are not worth the money, are not cleaned or... See more

Rated 1 out of 5 stars

If I could give no stars then they would get it. Try to contact them and you will be sent round in circles. I dread the holiday to come regarding the reviews I have read, properties not cleaned, s... See more

Company details

  1. Cottage

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Self catering holiday cottages in the Lake District


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1.5

Bad

TrustScore 1.5 out of 5

208 reviews

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1.5

All reviews

(208)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Thrang View, Chapel Stile

Had a great 2 weeks in this lovely property. The location has views on all sides and there are masses of walking that can be done from the doorstep, we hardly used the car. Chapel Stile is a pretty little village with a well equipped local store and the Wainwright's Inn, both within walking distance.
The property is a well laid out bungalow with good facilities. The garden with it's garden furniture is a great place to have breakfast in the morning and a relaxing drink or two after walking all day - will definitely return to this property.

September 14, 2016
Unprompted review
Rated 5 out of 5 stars

Ecclerigg Garth, Lake District

A superb property right on the banks of Lake Windermere, great for families with loads to do at Brockhole and in Bowness and Ambleside. Very easy to deal with Lakelovers who were in touch by both text and email before and during our stay. Would recommend the property and Lakelovers to anyone.

September 1, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent customer service - great communication by mobile phone and email both before and after. The property, Garden Hill West was everything we required, a lovely comfortable house with magnificent views of Lake Windermere. Many thanks Lakelovers.

August 25, 2016
Unprompted review
Rated 5 out of 5 stars

Efficient, friendly service

Excellent website which made it very easy to browse different properties for our holiday. Very good communication from initial booking right through to the end of our break. We had a couple of minor maintenance issues which were dealt with promptly and the member of staff I spoke to was extremely professional. I was very happy with my experience of using the company to book my holiday and would be happy to recommend and use them again.

August 22, 2016
Unprompted review
Rated 5 out of 5 stars

Yew Tree, Windermere

Second time we had booked with Lakelovers. As last time: good service, needs met, repairs made promptly (overnight rain caused a puddle in conservatory... dealt with within hours), beautiful house and facilities.. felt like millionaires for a week... Thank you Lakelovers

August 20, 2016
Unprompted review
Rated 5 out of 5 stars

Rooftop Cottage, Bowness

Used Lakelovers multiple times and can't fault them, their customer service is excellent, I like the way they send texts to see if everything is ok, I always find their properties to be in excellent condition. I had booked Rooftop Cottage in Bowness, our 2nd stay here, right in the heart of things, bars, restaurants, loved the place. The cottage itself is part of the old school and has the bedrooms downstairs with living room and kitchen being upstairs, this so you can appreciate the wonderful views from the skylight windows. Please use Lakelovers as your agent for booking your next Lake District holiday cottage, they cover all areas, you won't be disappointed.

August 8, 2016
Unprompted review
Rated 5 out of 5 stars

Great company with lovely properties .-Ecclerigg cottage

All was great with the company. The website was well laid out and easy to compare possible properties. I had to contact the company by phone as I realised that the property I'd booked online didn't have wifi. It was all straightforward to change with minimal fuss.
The property itself was everything we needed. Clean comfortable with its own parking and close to the southern fells and to Ambleside itself. The rooms were all large and well equipped. Ensuite bathroom in one room and top of the range bathroom for the other bedroom.

August 6, 2016
Unprompted review
Rated 5 out of 5 stars

Customer service

Staff friendly and helpful whenever I've had to contact them, would recommend Lakelovers if you are booking a holiday in the Lake District

July 30, 2016
Unprompted review
Rated 5 out of 5 stars

Easy to Book and very helpful

Loved the cottage we hired, dog friendly, fantastic views and walks right on the doorstep, nice pub and restaurant just down the lane, Lakelovers were easy to book with on line and kept us informed of every step of the way, we would recommend Lakelovers to anyone.

July 30, 2016
Unprompted review
Rated 5 out of 5 stars

Used them multiple times and always happy!

Lakelovers were a great find on the Internet. There are so many agents for Lake District cottages our experiences have been mixed. However, each time we rented from Lakelovers we found the experience to be excellent.

We would highly recommend them!

July 17, 2016
Unprompted review
Lakelovers logo

Reply from Lakelovers

Thank you so much for your positive comments on our service! Much appreciated. I hope others heed your recommendation and that you yourself can holiday with us again soon.

Rated 5 out of 5 stars

Great service and property exactly as described

The service by Lakelovers is excellent. The property was exactly as described, booking was easy with immediate confirmation. Location and access details were accurate and easy to follow. The property was well presented and instructions inside the property fully met our requirements. We had no need to contact Lakelovers while at the property. There is no O2 mobile signal at the location but the WiFi connection was good and supported streaming of video, tv and radio.
Cunsey Lake House is only 15 minutes from Hawshead and 25 minutes from Ambleside and yet it is very quiet and peaceful with views across Lake Windermere. If going to Ambleside, pick up a parking disc from most shops and restaurants and get 1hr on street free parking.

July 9, 2016
Unprompted review
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Reply from Lakelovers

Thank you so much for taking the time to write this extremely positive review of Cunsey Lake House. It's great to know you had a lovely holiday in this property. We strive very hard to get our Customer Service right and it is rewarding to receive feedback which tells us that we are doing this. I do hope you will consider Lakelovers for a self catering holiday in the Lake District in the future.

Rated 5 out of 5 stars

Perfect house in ideal location

The home we stayed in for two weeks was quite comfortable, well stocked and very spacious. Since the lounge, dining room and kitchen were upstairs we had gorgeous views. The skylights kept the upstairs rooms well lit and sunny on good days.
Steve Wray found the best house for us and we would recommend both!

June 8, 2016
Unprompted review
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Reply from Lakelovers

Great to hear you had a fantastic holiday! Thank you for your praise of Abbotsgarth in Bowness on Windermere. We will pass your feedback on to the Property Owner and the individual member of staff you mention. We hope you can visit us again soon.

Rated 5 out of 5 stars

The loft Ambleside

The Loft Ambleside

This is the 4th year visiting the Loft we love it here perfect location and home from home the owners have fitted this out to the highest spec and this year they added some personal touches with a welcome hamper and card welcoming us, what a lovely thought. There was also some miniature
Toiletries in bathroom very nice touches.

Our dealing with Lakelovers have always been excellent looking forward to coming back next year and would definitely recommend to friends and family

June 6, 2016
Unprompted review
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Reply from Lakelovers

We greatly appreciate your repeat custom, and are so pleased that you continue to enjoy staying at The Loft. It is a lovely property in a great location just a few minutes walk from the centre of Ambleside, and we are very glad you enjoyed your stay. We look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great Customer service and properties.

I always use Lakelovers when visiting the Lake District.
Their website is great and allows for a real feel of the properties they have for rent.
Booking is easy as are the key collecting/arrival arrangements.
Deposits are refunded promptly and the customer service is faultless.

June 1, 2016
Unprompted review
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Reply from Lakelovers

Thank you so much for taking the time to post your review. Your kind words and praise will be passed on to our staff. It's great to know our efforts are appreciated!

Rated 5 out of 5 stars

Stones Throw Cottage, Ambleside

6 of us (all adults)stayed in this beautiful cottage in Ambleside for a week in April 2016. The facilities provided are fantastic and it is decorated to a very high standard. There is plenty of room for everyone with two sitting rooms and a fantastic kitchen. The dining table is huge and a great place for family meals and games. Having the 2 ensuites and family bathroom meant there was also no queuing in the mornings to get ready. The cottage is really well located to Ambleside and also some great walks straight from the door. We found Lakelovers to be very organised and everything ran very smoothly. We would definitely use again and be back to Stones Throw cottage in the future.

May 14, 2016
Unprompted review
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Reply from Lakelovers

Thank you so much for taking the time to post your positive comments. It's great to know we are getting things right for our holidaymakers. Let's hope we can welcome you back soon!

Rated 5 out of 5 stars

Jaspers Retreat, Bowness, Windermere

Jaspers Retreat is one of the best properties we’ve stayed at. Has everything and more. Proximity to fell walks, shops and lake. The house is very comfortable. Like home from home. View of Lake Windermere, stylish and clean. Plus the dog loved the garden and sunbathing on the balcony. Will be staying here again. Lakelovers has always given great service and will be using them for years to come.

May 13, 2016
Unprompted review
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Reply from Lakelovers

So pleased you enjoyed Jaspers Retreat in Bowness. It is indeed a lovely pet-friendly property. Your kind comments about our customer service are much appreciated.

Rated 5 out of 5 stars

Great Relaxing Holiday

I booked a Cottage at Ings Mill Park via Lakelovers, booking was simple on the internet, the cottage was just what I wanted with my two little dogs, central for days out to all the lakes, the owner and staff were very friendly and the site was very clean & tidy, Lakelovers kept in contact with me via email and text throughout the holiday and offered help if I needed it, the cottage was clean and tidy and we had everything we needed, with a babbling river at the front of the cottage and a pub brewery and restaurant at the bottom of the lane, what more could I ask for.

May 6, 2016
Unprompted review
Lakelovers logo

Reply from Lakelovers

Thank you so much for your kind words. Its great to know our approach to communication with our Holidaymakers is appreciated. I'm glad you enjoyed your stay at Yew Tree Cottage in Ings. I will pass your comments on to the Owner of the property who, as you say, lives close by.

Rated 1 out of 5 stars

lakelovers

lakelovers always rented first class properties but this year was an exception it was dirty and poor
but having complained to lakelovers thats when we saw a different side to them they just didn't want to know
customer service is appalling

April 25, 2016
Unprompted review
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Reply from Lakelovers

I'm sorry to hear that your most recent experience did not match your previous "first class" ones. As this site testifies, our customer service is something we pride ourselves on. Please do get in touch with more details and we will investigate the issues you refer to. I hope this one-off experience will not dissuade you from using our services again.

Rated 5 out of 5 stars

White Gables Grasmere

2nd stay with Lake Lovers both properties were of the highest standards, straight forward booking process, regular up dates concerning the holiday, just cant fault the service and standards of the properties.

April 23, 2016
Unprompted review
Lakelovers logo

Reply from Lakelovers

Your kind words and praise are much appreciated. I'm so pleased we have met your expectations in terms of both service & the quality of our portfolio. We hope to welcome you back again soon!

Rated 5 out of 5 stars

LakeLovers

We found Lakelovers to be very efficient and even contacted us to check that we were not having similar problems to an adjacent cottage when their hot water was experiencing some problems.

March 18, 2016
Unprompted review
Lakelovers logo

Reply from Lakelovers

Thank you so much for your positive comments about our Customer Service. I do hope you can holiday in The Lake District with us again soon.

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