Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... See more
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See what reviewers are saying
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more
Company replied
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more
Company replied
Company details
Written by the company
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Contact info
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, United Kingdom
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lamps arrived on time and well…
The lamps arrived on time and well packed. They fitted easily and worked immediately. What more could I ask!
Goods arrived in due time and good…
Goods arrived in due time and good order.
Excellent service
Excellent service, product arrived quickly and was just what I was looking for.
Will use again.
Excellent customer service
Excellent customer service, quick despatch and delivery. Would not hesitate to buy from lamps2udirect again.
10 stars would be more accurate
I recently purchased some lamps from here and ordered the wrong items. They could not have been better in the way they responded to my error. Their level of customer service is outstanding. I chose to buy from them as their price was the lowest I could find for the items. I am a very happy customer.
We received our order of replacement…Order of bulbs
We received our order of replacement bulbs and was very happy with the order, completed efficiently and packaging was great, thank you
Found the stock I needed when no one…
Found the stock I needed when no one else had any. Best price too. Excellent timely service.
Found replacements for my unique…
Found replacements for my unique kitchen bulbs and delivery was seamless. Very happy!
The light tubes arrived safely and I…
The light tubes arrived safely and I damaged and were exactly the right size.
Prompt delivery, good service.
Many thanks
The website is easy to navigate and the…
The website is easy to navigate and the prices are competitive. I was particularly impressed with both the speed of response to emailed questions and the robust packaging of the goods. I shall use Lamps2udirect again.
Stay away and avoid the hassle
I purchased a number of new LED light battens. Unfortunately I ordered the incorrect brightness. Rang the company and explained my mistake and in accordance with their guidelines I returned the items and reordered the correct ones. That was 6 months ago and I am still awaiting a credit for the original order which amounts to £400.00. The company has confirmed receipt of the items. Have tried contacting them regards this issue and surprise, surprise no response. I am now having to recover the monies through my credit card company. I certainly will not be using them again and I would advise other customers to stay clear. Customer service is non existence. If you have an issue forget it. In the current climate you would think businesses would want to afford bad reviews. This company obviously is not bothered.

Reply from Lamps2udirect
unusual bulb for a…
Needed a slightly unusual bulb for a porcelain Christmas light, supplied a replacement in a couple of days, first class service, thanks
Highly recommended
Easy to use site. Good choice of products. I had no trouble ordering and the goods came pretty quickly given the pandemic situation. Also, gods were very well packaged. Highly recommended.
Excellent service and very knowledgeable about products
Very good service from this company.
Martin is extremely knowledgeable about the products on his website .
Thoroughly recommended. I wouldn’t hesitate to purchase from Lamps2udirect again.
My new fire glow bulbs arrived quickly…
My new fire glow bulbs arrived quickly and well-packed, and were extremely good value. I’m very happy with my purchase.
Bulbs
Good morning, just to say I will be using lamps2udirect again . What a great company, I bought some new coloured bulbs and ordered the wrong fitment they changed them at no cost very impressed, big thank you

Reply from Lamps2udirect
EXCELLENT CUSTOMER SERVICE
I received excellent customer service from Martin at this company. Unfortunately, the outdoor illuminated reindeer which I had ordered was damaged when it was delivered. Martin dealt with the issue quickly and positively and I was very happy with the manner in which this issue was handled.

Reply from Lamps2udirect
Fantastic company fast service and…
Fantastic company fast service and aftercare

Reply from Lamps2udirect
If you want to wait - buy from here
I ordered my scales nearly 2 weeks ago, in hope they would arrive in the '5 days' or slightly over. But nothing.
I emailed the first time, got a response but was really unhelpful.
I have sent a second email this week as they said Monday was the latest date I would receieve them...no response from them.
If they could reply to me within a matter of minutes / hours before, they have for sure seen my email.
What a waste of time and money. I read reviews before purchasing and I thought I'd give them a chance, really gutted.

Reply from Lamps2udirect
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