Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Rated 4 out of 5 stars

New extension

We got LDG in to construct our new extension, they were over £5000 cheaper than any of the other builders we approached, they were running behind due to the extreme wet weather of the summer, they started on the Friday and made a good start, unfortunately the wet weather returned and made progress slow. The building team were fantastic and worked really hard, in what could only be described as challenging conditions, the 10 day time frame to construct the outer walls turned into 3 weeks due to the bad autumn weather. We had a date for the new kitchen to be fitted, it looked like it was going to gave to be put back, but the whole team including roofers, builders, electricians, plasterers, plumbers, worked their socks off to get it finished with a couple of days to spare, the only disappointment is a small leak to the roof which they have been back to, to sort out we are now just waiting for rain, which after the amount we have had since June and frequency will not be long to see if it has been sorted, they project managed the construction from start to finish and kept the noise down as my wife works nights so she could get some sleep. We could not give 5 stars due to the leak and lack of communication keeping us informed of progress and time frame.

September 16, 2023
Unprompted review
Rated 5 out of 5 stars

New windows

We are delighted with our windows. The experience from start to finish has been above exceptional. From ordering to the installation has been a smooth process. Would highly recommend

November 22, 2023
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

Thank you for your kind review

Rated 5 out of 5 stars

Competitive and friendly approach

Competitive and friendly approach. Recently had some sash windows fitted, the fitters were professional and did a great job and cleaned up afterwards. We had a couple of unfinished areas, they took a little longer to come and fix but once addressed we were really pleased with the finished look.

November 13, 2023
Unprompted review
Rated 5 out of 5 stars

New windows

Used LDG after being recommended by a neighbour.
The salesman Ken wasn’t pushy and very knowledgeable and helpful. Price was competitive and the fitting was faultless. Really starting to notice the difference now the weather is turning bad.
Would use again.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Job

We recently had 2x new doors fit at our house , and was very impressed from start to finish , the fitter Mark was exceptional , very tidy , and his attention to detail was impeccable ,
Well done LDG we wouldn’t hesitate recommending you !!!
Kind regards

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

All members of the workforce from first…

All members of the workforce from first contact to planning, construction and installation have worked diligently, to high standard and nothing too much trouble. The Leaseholders of a block of privately owned apartments will have the building safe, watertight and warm for the first time in years. Thanks to the good communication between customer and departments, and with the contractors on site, the job was achieved in good time despite the vicious weather conditions at play.

October 27, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service ! I recently had aluminium bifolds fitted and they open up my kitchen to the garden perfect, the two fitters harry and Scott were professional, covered everything with dust sheets and cleaned up to a top standard when they were finished. Really happy with the outcome and the jobs were done in perfect timing !

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

Easy process and good price

Recently had all of our windows and doors changed to anthracite grey, it was easy from start to finish. The two fitters Scott And Harry worked very hard and nothing was a problem for them. A credit to the company. I would definitely reccomend LDG to anybody.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great job

Great job , I was a little hesitant choosing LDG. I had a bad experience using another local company.
LDG fitted new windows to the rear of my house. Someone came to measure and decided on a style, with my wife.
The fitters arrived on the day . They put down dust sheets on the carpets and over the furniture. It only took a day and the house was spotless when leaving . I will be using them again next year to change the roof on my conservatory.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

I had all my Windows replaced …

I had all my Windows replaced by Lancashire double glazing last week. Received a brilliant service job was completed sufficiently lads cleaned up well.. so happy with the work. Simon the installation manager was also professional. Highly recommend this company.

October 27, 2023
Unprompted review

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