Lancashiredoubleglazing Reviews 

254
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional standard of work. Customers frequently praise the professional, friendly staff, noting that the fitters arrive on time, work cleanly, and complete installations efficiently. Many consumers are also very happy with the quality of the windows and doors, describing the entire process as smooth from start to finish. Some reviewers were not happy with faulty locking mechanisms, poor measuring, and delayed communication regarding various installation issues. A few people mentioned that doors became stuck or draughty, and they experienced significant difficulties when trying to get timely support from customer service.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional installations and smooth... See more

Staff

Reviewers highlight positive aspects of staff, praising the helpful sales team and professional fitters who... See more

Product

Consumers express mixed feelings regarding the product, reflecting a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. Many customers praise... See more

Customer service

Customers consistently note ambiguous experiences with customer_service. Reviewers frequently report poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Thank you to everyone for my beautiful windows and doors. This company gave me a good competitive price. There were a few glitches on the way especially navigating around my work commitment etc as t... See more

Rated 5 out of 5 stars

Smooth from start to finish. Extremely helpful sales staff who assisted us to choose the right windows for us. The fitters were fantastic - turned up when expected, worked very cleanly, being careful... See more

Rated 5 out of 5 stars

Teething problems originally with appointment dates given by the company mainly due to adverse weather conditions Once on site very pleased with the finished effect of the sun room The glass roo... See more

Rated 5 out of 5 stars

Great service from Owen at Lancashire Double glazing. Efficient work in installing a warm roof on our conservatory. A great investment allowing us to use the conservatory all year round. LDG also... See more


Company details

  1. Double Glazing Installer

Written by the company

Lancashire Double Glazing maintain the same values today as they did when they first started over 30 years ago. Now based in Preston and covering the whole north west. Lancashire Double Glazing is today one of, or if not the largest home improvement companies, with over 1 million frames manufactured and installed to over 225,000 customers. With 225,000 guarantees issued it’s no exaggeration to say that we are probably a household name across the north west with the popularity of our windows, doors, porches and conservatories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

254 reviews

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No recent history of asking for reviews

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4.4

All reviews

(254)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I had all my window and doors replaced by Lancashire Double Glazing. All the people I dealt with were polite and professional, and I was especially impressed with the installers and how tidy they were.
The house is much warmer than it was before, very happy customer😁

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company, exactly what we wanted, delivered and installed on time which is a rare occasion in the building trade.
The quality and finish of the product is first class, actually better than I expected! The fitters were efficient and professional and despite a very large and difficult 5.6m slider installation did an impeccable job. My mind is still blown as to how the small team actually managed to Manoeuvre the frame in to position so effectively.

October 13, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

Asking Lancashire Double Glazing Group Ltd to build an extension to our property was the worst decision we have ever made. We experienced problems from the outset and the “guarantee” they offered proved to be worthless. After Lancashire Double Glazing made around 24 visits to inspect/attempt to repair ongoing leaks to the roof we eventually had to seek redress through the courts for breach of contract. They failed to turn up for the mediation appointment arranged by the court, failed to follow the directions of the court, and failed to attend the court hearing. Needless to say, we would not recommend having any dealings with this company.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT WORK ✅️

🤩..Had my 3 doors fitted today around my bungalow. Front / Back / and door into garage. Excellent service I have to say. Lovely man ( Mark ) was the fitter. Very tidy / fast / good worker. Love my L.D.G. DOORS. ✅️ They look fantastic. I would use this company again for definite 👌✅️. Thank you .

October 2, 2023
Unprompted review
Rated 5 out of 5 stars

Full House Windows & Doors

I had our new house fully re fitted with windows and doors. The price was great and the quality of the products and workmanship was fabulous. I am over the moon. I would highly recommend Lancashire Double Glazing for all your requirements.

September 25, 2023
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

hi, thank you for the kind review.

Rated 2 out of 5 stars

Poor customer service

Installation customer service team: I’d sent an email on 24th April to request end caps for my door. They had fallen off. I sent photos. After much chasing up (by email and phone) I got an engineer round (a lovely guy, nothing against him) on 7th Aug (!) to put on the end caps. Turns out those he brought were for a different door type so he needed to order the right ones.
An appointment was made (again after more chasing) to fit the new ones on 1st Sept. No show. I called the installation team: ‘the engineer is running late’. Still not show and no call back. I called back today because they didn’t bother to call me and was told that I’m booked in for 17th Sept. I didn’t know that, wasn’t called and again I chased.
As I said, the chap who came out, Dave, was lovely but the services/installation team in the office say the right things on the phone but I now know not to trust anything I’m told.

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

Composite front door

From order in person to fit, LDG friendly, helpful and professional plus their prices are extremely reasonable. 100% recommend!

August 22, 2023
Unprompted review
Lancashiredoubleglazing logo

Reply from Lancashiredoubleglazing

Thank you very much for your kind review

Rated 5 out of 5 stars

What a difference a window makes

What a difference a window makes! My husband and I were looking for a very specific type of bay window for our period property in Blackpool, that required special planning permission. Lancashire Double Glazing couldn't have been more helpful from start to finish. We dealt with a very courteous salesperson called Tony who assisted the architect with our successful planning application and when it came to the actual manufacture of the window, the workmanship was second to none. During the installation, the lads were not only swift and efficient but they left zero mess behind. You could have eaten your dinner off the floor. A wonderful experience. Recommended.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Credit where credits due!

From start to finish all the workers involved from LDG were top notch! I would recommend them to anyone thinking of an extension! All the trades followed on seamlessly and the job was done to a very high standard! THANKS FOR A WONDERFUL JOB!

July 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish.

Excellent from start to finish.

Hassle free company to deal with. Organised. Professional and customer focused. Excellent product , fitting and customer service . All 19 windows fitted without a hitch.

May 26, 2023
Unprompted review

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