LANDMANN UK Reviews 

Had to download an app just to track delivery. Didnt like that as even once i had i still had trouble tracking. Emailed to find out where my delivery was. By the time they got back to me i had collected from the courier.
Decent enough BBQ. some of the fixings were not great but screwfix is local so got over it

Quick delivery. Product looks great. Easy to put together.

Fully recommend.
It is easy to order on line .
Free delivery .
Item greatly discounted.
I was able to select my delivery date and I received an Email confirming delivery date/time with a promise that I would receive a phone update 30mins prior to delivery byt that never happened.
The 2 delivery person put the BBQ where I asked for it to go
As this is my only 'moan' then I'm being really picky.
I haven't unpacked it yet but the box is not damaged so one can only hope that the contents are OK

Again, second review, I have had no word on the missing part, I should have gone to B&Q, at least they have customer after service, would never order from this company again.

This is the second cover we have purchased. The first one in 2017. The original one lasted 6 years outside all year around. Excellent quality and service. Fast delivery.

After 20 years of use my charcoal tray and ash catcher we’re time expired so I searched for replacements. I was delighted to find the exact same parts available today at a very reasonable price. Unfortunately the dimensions were not shown on the website but were confirmed after I enquired to the helpline and were an exact match so I placed my order which arrived promptly. The items are perfect and so here’s to another 20 years barbecuing. Top marks Landmann!

Replacement parts good quality and perfect fit very good delivery as promised can't fault anything thanks very much

Item arrived damaged, still waiting for replacement parts to arrive 2 weeks later. Email waste of time never got any response would suggest telephone but always feel like I have to tell them what to do then I have to check back a few days later on progress. Cant comment on actual build quality as its still sitting in pieces.

unhelpful customer services when asked about the cart that is not sold in this country yet is advertised on the side of the box in english

The cover was fairly good quality although not worth the £45 paid, the bbq on the other hand was less than good as it arrived much later the advertised and was damaged in at least 4 places I also had to purchase parts to finish, I have since emailed your customer service team and had no reply.

A small bracket was missing from our Triton bbq kit.I rang and Landmann sent the part free of charge the next day Great company and the best bbqs by far

I had a BBQ given to me before covid but only just got to put it together (retirement/house move etc) and found the legs were missing. Not sure how that happened. However, a call to Landmann and, tho' the model I had is now no longer produced, some legs were found and sent to me. That is what I call superb service - thank you! The BBQ performed well on Saturday!

I brought the Big Landmann Kamado (LARGE) at the start of the summer and I can honestly say it's a fantastic product. Friends with Big Green Eggs are even impressed (and a bit jealous!). It is easy to use, control, and clean. It holds its temperature over long periods meaning you get great results.

We had a rocky start to our relationship with Landmann due to their delivery company (Tuffnells) messing up, but the team at Landmann did everything they could to take ownership and get back on track - so full marks for that!

I would recommend my Kamado to anyone looking for this type of BBQ and now looking forward to years of yummy food!

We bought a gas BBQ last year. We had a few minor issues (some of our own doing) but I can’t rate the customer service of Landmann any more highly. They answer their phones quickly! They listen and then get back to you with advice! They have sent out two replacement parts and everyone you speak to could not be more helpful.

Such a brilliant experience & no unusual these days.

Ordered a chiminea online, using the website was easy and the chiminea arrived a couple of days later. Great service.

Easy to order. Item easy to find.fast delivery.

We were dealt by a customer service lady named Scarlet. She was amazing in getting our order out on the day where we received it the very next day. We had a few issues with the BBQ and as good gesture she gave us an accessory for free. Customers service is excellent and products received so far has been very good. Highly recommend.

ABSOLUTE DISGRACE OF A COMPANY, WITH NO CUSTOMER SERVICE AT ALL. AVOID AT ALL COSTS!! Placed order on 11th June, stated 5 day delivery arrived on the 19th June and then the problems began. Unpacked the BBQ and started to construct to find the whole top section severely damaged. Parts damaged were the lid, firebowl, side burners all twisted, rivets bust open, twisted frame work, rusty, big dents. Looked like it had been dropped, kicked about and sat on by an elephant! I cannot begin to tell you the amount of times I tried to call them but no answer. The emails I have sent over and over to be ignored time and time again. To eventually receive a response on the 28th June, i explained again in detail via email all the parts I needed sending and was told that would be fine. I asked for them to be sent express but was told this wasn't something they could not do, I explained I was going on holiday but it made no difference at all. I requested delivery around the 14th July so I could be home from holiday for the delivery and guess what nothing came then out of the Blue 2 weeks later some parts came , express delivery too which i was told they didn't offer and yes you've guessed it, not all of them had been sent as promised. So still unable to use the BBQ due to a faulty split firebowl. Back on the emails sending pictures of what I need and a description and I got a response from Scarlet to say it would be sent. It is now the 8th of August still no replacement firebowl and I'm back to emailing and being ignored again. I have held off reviewing to give them chance to resolve things and give them the benefit of the doubt but hey my gut instinct was right. I would certainly spend your hard earned money elsewhere, they do not deserve your custom. I do not know how such a poorly run company, with such diabolical customer service is allowed to keep trading. DESERVES NO STARS AT ALL! One for Watchdog!

Placed our order on a Saturday and the barbeque arrived on a pallet by Friday in perfect condition.
We got a great price in the sale.

On a side note, it is worth bearing in mind that this could be delivered by a service who provide kerbside only deliveries, so worth asking when they contact you to arrange the delivery day.