LANDMANN UK Reviews 

Super speedy delivery and excellent quality bbq. The rexin 4.1 looks and cooks superbly. Really pleased with my purchase.

Assemble was easy, did itin my own in less than 1 hour. Build quality is excellent!!

Go on treat yourself !!!

TL;DR - Their "customer service" is appalling.

Spare parts website is poor. Most items do not have pictures, so it’s difficult to know if you are ordering the correct part. Lots of items are out of stock. Emailed customer services and got a reply in 3 days, saying that they had no idea when stock would arrive for the items I was after.

Kept checking the website and noticed that they had stock of replacement burner tubes, so I ordered just them. Got the shipping notification, but after a 4 days they hadn’t arrived. Emailed customer services and got a fast reply (~20 mins) from Scarlett, saying the courier had lost them and she arranged for replacement order to be shipped. All good so far!

Before replacement order shipped the original order arrived. I emailed Scarlett to say not to ship the replacement order and asked for some instructions on fitting the tubes.

No reply for nearly a week, the replacement order also arrived. Chased Scarlett and was told "it’s just one screw to remove them" and an apology for the delay as they were really busy. I could see the screw she mentioned at one end of the broken burner tube, but I could not see the other end of the tube as it was hidden inside the front panel.

I replied saying I was unhappy that they didn't have any clear instructions available; especially as this involves flammable gas. No further response received from Scarlett. (She seems to be the only person working in customer services)

Ended up fully dismantling the BBQ. The screw she mentioned was actually a hardened bolt, which was done up so tightly in the factory that they had rounded the nut off; so I had to use an angle grinder to cut the bolt/nut off.

The igniters that came with replacement burners had a completely different connection to the originals, so I had to reuse the old ones.

In all a prolonged, frustrating experience. Our next BBQ will NOT be a Landmann and I will warn friends/family to avoid this company at all costs.

Good support concerning covers and I managed to build the unit with help from Granddaughter as some detail in instructions was hard to follow.

Awesome bbq! Delivery was quick, quality is awesome and my Brazilian husband has never been happier!

Great product and quick delivery and step by step instructions easy to follow.

Easy to use Web site
Easy to order and secure pay.
Delivery company phoned to arrange delivery with me so I would be at home. When delivery arrived everything was secure and not even a scratch or mark on the box. Every thing was well packed and wrapped fully recommended

Finally used the bbq today after the awful weather. Easy to use and cooked the food to perfection. Looking forward to giving it a spin with the pizza stone this weekend! Does take a while to assemble but that is due to size.

Disappointed with the Corten Steel chiminea, and glad I bought it in the sale! There are no handles for easy transport when you want to move it around your garden. And there are no legs, meaning the heat is directly transferred to whatever flooring you have it on. Lastly, the base is loosely held in place by 3 metal tabs that partially lock into place. However, only 2 of mine are properly aligned, so it is very easy for the base to fall off! If I'd paid full price, it would have been returning it. However at the sale price, it's ok.

Amazing product and customer service. Would highly recommend their BBQs as they are made from
Quality material and cook food perfectly.

Fantastic customer service. Products arrive quicker than expected, unfortunately on item was damaged on arrival. I took a few photos and sent over to Landmann support, within minutes I had a confirmation that a replacement was being sent followed by a polite email to confirm the details. Also ordered a stainless BBQ which is brilliant. Great company and customer service, highly recommended. ⭐️⭐️⭐️⭐️⭐️

Great experience shopping with Landmann. Scarlett in customer service was able to help with a quick reply in regards to measurements and helped to expedite a delivery for me which I required for this weekend. The order arrived the very next day! Shout out Scarlett - she's great :)

Excellent product and customer service. The communication from the outset was great. The bbq is a lovely thing, if a bit fiddly in places to put together. Managed though and am very pleased with the result.

This has to be one of the best Companies out there trading on the web. It's hard now to let alone find a product from a 'few' images on a screen but then expect a customer service from an internet company. Not only did my BBQ exceed all expectations the customer service I experienced after purchase - many months after purchase as BBQ was boxed in garage - was simply second to none and made me, as the customer, feel 'human' and not a name on the screen. I cannot rate Landmann highly enough.

The BBQ caught alight on its first use- due to a gas leak on the controls. Contacted LANDMANN at the time and there was and continues to be no interest in the H&S element of the incident or this appliance for the safety of others - I flagged it as being in the gas industry myself I was aware of the implications. Liaised with customer support who were sending a replacement- continually had to chase as delivery dates passed and no replacements bbq arrived. Requested a refund after losing complete faith in the customer service- again no communication for the best part of a week. It seems scarlet is the only person in customer service and no senior management exist. Upon chasing again today they are now arranging collection of the bbq and I will have to wait another week until I get my money back this has gone on now for a month - terrible service and a unsafe product

The quality of this bbq turns out is poor only having it a few month the paint is already pealing off and the tray keeps getting stuck when trying to lower it.
Having emailed the customer service very disappointed not to have had any kind of response, as usual once they have your money the care goes straight away.

Amazing simple to use BBQ

For a family or one lone user
Need a decent socket / spanner set to assemble

Bought a selection of bbq accessories from this company. One of the main items I bought was a digital thermometer stating in it’s advert that it could be used alongside an app that you can download from IOS AppStore and connect it with your phone via Bluetooth using this app. Opened the package up when it arrived and stuck the probe into my bbq meat, all worked ok so I tried to download the app from a little qr code on the instructions only to find the app is not available in my region. Contacted their customer service asking if they could resolve it or return it. Ignored. Contacted them again to be told I could return it (at my expense) if it had not been opened yet. No explanation on whether or not the app issue could be resolved or why it didn’t work. This feature was the only reason I bought it, as a digital thermometer without this feature is a fraction of the cost. If a product does not work in the country it is being sold in then it shouldn’t be sold. Unless of course you’re quite happy to grift your customers. From my experience with their customer service it seems that Landmann UK are quite happy to do just that. Poor.

After reading their response to my review my view has not changed. The product was sold with this app feature being their main selling point on their UK page, with no disclaimer that the app only works in Germany, and their response to my review is the first I have heard of this. The product is sold at a premium to incorporate this feature. Like I say, poor.

I have just received my Landmann Rexon bbq along with pizza stone and cover. There was a bit of a delay with delivery as I believe the carrier which Landmann previously used couldn’t deliver. Scarlett from customer services called me to rearrange a delivery at a time which was suitable for myself. The customer service I experienced from Scarlett was honestly second to none, all companies experience external issues from time to time but I have to say I would have no problem dealing with Landmann in the future. Since delivery it has rained constantly but as soon as the sun comes back out I can’t wait to use my new Rexon bbq.

Dorado barbeque ordered online from Landmann on 17 June and received in 3 days - that's the good part. However, on opening the box, found many of the parts were badly damaged. Looked like parts were badly packed and banged against each other in the box causing scrapes, dents and breakages. After phoning customer support and emailing photos of damaged parts, received replacements after 2 weeks. All seemed good until assembling, when found one of the lid hinges was the wrong type. Another call to customer support, the promised call-back didn't happen so called and emailed again, and I'm still waiting a month after ordering to be able to complete and use this barbecue.

A good quality BBQ at a reasonable price. Assembly was a bit of a challenge, took two people, but when finished looks good. Some damage to the lid and scratches elsewhere, contacted Landmann and they responded quickly with a discount offer or replacement lid, very good customer service. Used for the first time yesterday, robust unit, shelves on the side very useful, would recommend.