Land Of Holistic Pets Reviews 

581
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

After months of prescription diets, homemade food and throwing 3/4 of it away, we have a dog that is very exited (and noisy!!!) about her dinners. Pancreatitis is her limiting options, but she was tu... See more

Rated 5 out of 5 stars

Amazing service both our frenchies love your food and wouldn’t go anywhere else. The food is perfect for them both and they love it we use the complete finer nature raw food along with the odd wee han... See more

Rated 5 out of 5 stars

Food arrived very quick...within 2/3 days of ordering. Very well packaged. My dogs happy that his favourite food is back in my kitchen. It doesn't touch the sides! I had a problem with my logi... See more

Rated 5 out of 5 stars

I have been searching for a product that will suit my dog for years. She has food allergies and has only been able to eat a very unrestricted diet. Then I found land of holistic pets and the lamb a... See more

Company details

  1. Pet Store

Information provided by various external sources

Land Of Holistic Pets has a huge passion for nutritional, healthy dog and cat food. An independent Scottish company set up by a dog lover who was driven to provide the very best for dogs and cats across the UK. Offering a vast range of foods & flavours...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

581 reviews

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4.7

All reviews

(581)

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Rated 5 out of 5 stars

Amazing service both our frenchies love…

Amazing service both our frenchies love your food and wouldn’t go anywhere else. The food is perfect for them both and they love it we use the complete finer nature raw food along with the odd wee handful of the dry food every so often. The service is great I wasn’t well recently and the team went out their way to pop it over to me so honestly 5 star service thanks again

June 11, 2022
Rated 3 out of 5 stars

Poor information relating to the delivery day and time.

The food product is fine but I had a problem with the delivery details I was given. An initial email reply in response to my order told me that it would get to me on Monday, which was fine, but on the Saturday morning I got a text message saying it would be delivered in just 2.5 - 3.5 hours. I was away from home and had not made arrangements to facilitate delivery to an empty house so I had to change my schedule and rush back. Arriving home I checked my emails and had been sent one with two different time slots, the 2.5 -3.5 hours one or a 3.5 - 4.5 hours, so I was totally confused as to when it would happen. In the event it was the earlier time slot. My feedback is to ask you to stick to the day you quote, not to change it and certainly not give just a couple of hours notice, and also please ensure your messages are consistent.

June 6, 2022
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Reply from Land Of Holistic Pets

Hi Ian I am so sorry you had an issue with delivery, please email us at info@landofholisticpets.co.uk if you have any issues and we can try to resolve these

As we use DPD once the parcel leaves us we loose control of what happens from here and we have to trust DPD. I know DPD along with other couriers are transport companys are finding these times hard post COVID & Brexit.

The messages regarding delivery are from DPD which we have no control of. It seems they were having issues with deliveries on that day. They are currently very short staffed and trying to do their best to get everyones parcels to them on time

DPD do have an app you can use to track your shipments and leave any instructions for parcel to be left in a safe place ect

land of holistic pets

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. The order was processed and delivered super quick! The dog food is fantastic quality. Will be back ordering again.

May 6, 2022
Rated 5 out of 5 stars

My first parcel arrived no issue then…

My first parcel arrived no issue then the second parcel was due to be sent to a different address (issue with DPD) lohp were great even though I was a total stress head , it was being delivered no it wasn't yes it was , again all issues with DPD , it arrived eventually no issues , lohp were fab throughout and even sent treats for my boy to make up for the kerfuffle even though it wasn't there fault highly recommend lohp xx

May 6, 2022
Rated 5 out of 5 stars

Highly recommend

I frequently place orders and have never been let down. Extremely efficient company, hassle free & order always arrives on date given. Highly recommend

May 5, 2022
Rated 5 out of 5 stars

Great service

Great service! Easy to use the website and fast delivery. I have been buying from LoHP for years and their Potatoe and Salmon mixer is a wonderful product! Thank you!

March 7, 2022
Rated 1 out of 5 stars

Not received item

Not received item, late delivery

March 4, 2022
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Reply from Land Of Holistic Pets

If you can email us on info@landofholisticpets.co.uk we can help to resolve this. I have checked your order and it was sent out the same day it was ordered on 1st March by Royal Mail first class ( all small orders are sent this way) When this leaves us it leaves our control and we have to have faith in courier services :(

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