I ordered a long green sleeveless dress made in Indian cotton with a band of white flowers embroidered along the top of the front. The quality is very high, although the buttons down near the ankles c... See more
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Review summary
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Absolutely beautiful peachy pink blush raincoat that looks like a beautiful coat. So wonderful to see a coat in a beautiful pastel color. Generous long length nice easy big buttons to do up. Sizing s... See more
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I ordered two T-shirts in their sale. It appears that one of them was no longer in stock. I was very impressed that someone from their customer services phoned me personally to let me know and would... See more
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I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventu... See more
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Company details
- Clothing Store
- Men's Clothing Store
- Outerwear Store
- Plus Size Clothing Store
- Swimwear Store
- Women's Clothing Store
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59K reviews
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Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy that you were pleased with the quick delivery, lovely fit, and good quality of your item. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
I had to return the jacket it was too…
I had to return the jacket it was too big however I reorder it and had a phone conversation with Lands end who talked me through the return process which was wonderful
July 17, 2026
Reply from Lands' End Europe ltd
We're so glad to hear that you found our customer service helpful with your return and reorder! It's wonderful to know that our team was able to assist you through the process. We appreciate you taking the time to share your positive experience.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We are delighted to hear that your items arrived in good time and that you are pleased with the quality of the clothes. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so pleased to hear that you experienced prompt delivery and found our products to be of good quality, along with good sale reductions. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Inconsistent Sizing Plus Delivery AND Return Costs
I've been shopping with LE for several years. Generally I find the products good quality and it's nice to have a selection of bright colours opposed to the black, white, grey, beige selection most retailers offer, however, I find the sizing very variable and the fact you have to pay delivery AND return costs is very off putting especially considering the inconsistent sizing issues. Very disappointing! I have not seen this double mailing charge with other retailers. It's time to change LE if you want to keep loyal customers.
July 7, 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're sorry to hear that you've experienced inconsistencies with sizing and understand your frustration regarding delivery and return charges. We truly value your loyalty and appreciate your positive comments about our quality and range of colours.
If you're ever unsure about sizing, please do call our freephone number and our Customer Services team can provide precise garment measurements before you place an order, helping you find the best fit and avoid unnecessary returns.
Thank you for taking the time to share your feedback. We will pass your comments regarding sizing consistency and charges on to the relevant teams for review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Good Company.
Although I did not keep the cardigan as it didn’t suit me, it was extremely well made and a very good price. Delivery was speedy and I was refunded in a timely manner. Can recommend.
June 18, 2026
Reply from Lands' End Europe ltd
Thank you for your kind review. While we're sorry the cardigan wasn't quite the right fit for you, we're delighted to hear that you were pleased with its quality, value, and our service. It's wonderful to know that both delivery and your refund were handled promptly. We truly appreciate your recommendation and hope to help you find something perfect in the future.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Helpful assistant when I telephoned as…
Helpful assistant when I telephoned as the item I ordered was too big and I needed to arrange for the size down to be delivered, which meant having a refund and re-ordering the smaller shirt-blouse.
July 15, 2026
Reply from Lands' End Europe ltd
We're so glad to hear that our assistant was helpful when you needed to exchange your shirt-blouse for a different size. We appreciate you taking the time to share your positive experience.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Excellent company
Excellent company . Great quality goods. Efficient customer service! Fabulous!
July 17, 2026
Reply from Lands' End Europe ltd
We're so pleased you found us to be an excellent company with great quality goods and efficient customer service! Thank you for your fabulous feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Good quality and quick delivery
Good quality and quick delivery
I do miss the tall lengths you USED to offer with 34” leg lengths.
Stylishly elegant as always
July 16, 2026
Reply from Lands' End Europe ltd
We're delighted to hear you're pleased with the quality and quick delivery! We also appreciate your feedback regarding the tall lengths you used to enjoy. It's wonderful to know you find our items stylishly elegant.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're happy to hear you appreciated our service and returns process. We understand it's disappointing when an item doesn't fit as expected.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Very prompt service
Very prompt service. everything I ordered fitted perfectly all cotton items finished beautifully. all have now been washed and being worn again so comfortable in this very hot weather
July 16, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear about your prompt service and that all your ordered items fitted perfectly. It's wonderful that your cotton items are beautifully finished, wash well, and are comfortable to wear in hot weather.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Good quality clothes but waiting time…
Good quality clothes but waiting time for returns is too long.
July 17, 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're pleased to hear that you found the clothes to be of good quality. We're sorry that you felt the returns process took longer than expected. As your order was dispatched by Royal Mail, returns can take longer to be received and processed. For future orders, we can switch your delivery to Evri, which allows you to use our returns portal, with refunds typically being processed within 24–48 hours of the return being received.
We appreciate your feedback and thank you for taking the time to share your experience with us.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Good Times
Great service quality items. Love the colours of items are same as in the pictures. The long sheet t shirts l buy look great wash after wash for a long time. Worth paying a bit more.
July 14, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you're happy with our service and the quality of our items! It's wonderful to know the colours match the pictures and that your long-sleeved t-shirts look great wash after wash. We appreciate you recognizing the value in paying a bit more for lasting quality.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Great Customer Service
I bought a linen shirt in the sale in Artichoke as I loved the look of the colour. When it arrived they was a quality control issue. I returned it immediately and although there was a delay I eventually received wonderful customer care and an apology. I now have the shirt in Artichoke in a different size - fit and colour beautiful. Thank you Lands End!
July 8, 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're very sorry to hear that your shirt arrived faulty and understand how disappointing this must have been, especially when you were looking forward to receiving it. We can see that you've since been in touch with our Customer Services team and that the matter has now been resolved. We appreciate you bringing this to our attention and thank you for taking the time to share your feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We are so happy you found our product to be of good size and quality. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy you find our clothing to always be of good quality. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Having to pay postage for delivery and…
Having to pay postage for delivery and return. I think return should be free like most companies.
July 17, 2026
Reply from Lands' End Europe ltd
Thank you for your review. We understand your concerns regarding delivery and return charges. To offer free returns, we would need to increase our product prices, which is something we try to avoid where possible. We appreciate that this may not suit every customer, and we're grateful for your feedback as it helps us review our services.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great value and quality
July 15, 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback; we are so happy you find the value and quality great. Thank you for your review.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
A service you can rely on and the goods…
A service you can rely on and the goods as advertised. What more could you want?
July 30, 2025
Reply from Lands' End Europe ltd
We are so pleased to hear that you found our service reliable and our products met your expectations. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
Always happy with Lands End
Parcel arrived in good time and condition. Great quality items.
July 16, 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that your parcel arrived in good time and condition, and that you are happy with the great quality of your items. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Emma, Lands' End Europe ltd
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