Langleyhousesurgery Reviews 7

I feel Langley House Team need a 5 star rating I've only been with the Langley House Surgery for a short period of time but I have always found the reception team to be top notch...always polite and friendly...and believe me I'm on the phone to them often...the ladies have been truly amazing with me and I'm very grateful to them...THANK YOU

This place is always welcoming,the staff at all levels are outstanding,efficient and competent.Despite the tough times the NHS is experiencing,this surely is the best surgery around for miles,and is great example of when it works well,no question.
YOU ARE APPRECIATED.

My husband and I registered at Langley House when we relocated to the UK in 2022. We have been very, very pleased to date with the service we have received at this GP surgery.

Reception deals with phone calls very efficiently (e.g. if there is a queue when you call to make an appointment, they can call you back respecting your number in the queue). They really listen to your reasons for calling and appointments have always been within a reasonable time scale. They are also very kind, polite and always smile!

As for the doctors working at this surgery, we have been seen by a few and they have all been thorough, professional and caring. At 66 and 83, we are very grateful for feeling well looked after, especially at a time when, unfortunately, many in the UK appear to have genuine complaints about their local GP surgeries.

Thank you, Langley House!

I've had need of the services of Langley House in recent times and been both delighted and grateful with the highly professional response received. Despite the continued challenges the team at Langley House have been exemplary in this respect.

I have nothing but praise for Langley House Surgery. They have supported me through a very tough few years. The staff are incredibly friendly and helpful and always accommodate my requests and needs. I have had far too many appointments over the last few years both emergency on the day appointments (on one occasion I rang at 8am, the phone was answered immediately and I had an appointment with my usual GP face to face at 8.30!!), and routine appointments (2-3 week wait).

I always ask for a particular GP due to consistency and the fact he knows everything I have been going through and I don't have to explain it to someone new (which would probably take more than one appointment slot!!), plus I find it difficult to trust and feel comfortable with new people, so sticking with the same GP helps me to discuss my issues and get the right help that I need. I am always given an appointment with my preferred GP (unless he is on leave and it's an emergency). Dr Gareth Bowen-Perkins is fantastic. He listens, is patient and has always given spot of advice and treatment plans. He has stopped me doing something really stupid on a few occasions!!

The surgery never closed its doors during the pandemic (except an hour at lunchtime), but all consultations were by telephone unless the GP needed to see you - which was great as I didn't want to go out of the house much when off on long term sick, and then I was back working full time and it was easier to take a phone call than go to the surgery. Since coming out of lockdowns they have given face to face appointments everytime as I ask for them now (I still prefer them and now only work part-time, but telephone appointments are still good at times).

I love the use of econsult that the surgery continues to use, as it means the doctor has the information about the reason for your appointment before you enter the room, which saves time and leaves more time to discuss the problem wtihout having to explain it first. I have always, with no exception, heard back within the specified timescale.

First class service ever since we became patients in 2018, and that service has been maintained even in very difficult times. A fantastic team. Thank you for all you do.

I recently had an appointment with my GP, who made me feel very uncomfortable when I said I was exempt from wearing a face mask.

I told him I was exempt, and he just literally stared at me for a good 10 seconds in silence, giving me a very uncomfortable stare.

He then asked me again why I wasn’t wearing a face covering, almost as if he didn’t hear me the first time, when I said I was legally exempt.

He then tried to ask for my ‘badge’, and I proceeded to tell him, that I am NOT legally required to even carry a ‘badge’, much less show it on demand.

Anyway, I left a review to reflect this experience, and thought no more of it.

Today, I hear that my partner also went in to the GP to pick up a prescription in Langley House, Chichester today.

She said that she was legally exempt, and apparently the lady behind the counter was rude in dealing with her, and seemed to not understand what was being said.

Anyway, later on, someone from Langley House actually PHONED her to ‘follow up’, and told her that ‘next time we’ll challenge you for not wearing a mask, and demand that you show a badge, or letter from a doctor’.

I was literally speechless.
Well, unluckily for whoever made that call, I know the law surrounding this very well.

It is NOT legally required to wear a face covering, if you are exempt.

It is also NOT legally required to show ANY sort of badge, letter, or certificate.

Whoever told the staff at Langley House that, is completely wrong.

I quote below, directly from the government website, and I’ve linked to the source where they clearly state no ‘proof of exemption’ is required, whatsoever.

“Exemption cards

If you have an age, health or disability reason for not wearing a face covering:
you do not routinely need to show any written evidence of this
you do not need show an exemption card
This means that you do not need to seek advice or request a letter from a medical professional about your reason for not wearing a face covering.
However, some people may feel more comfortable showing something that says they do not have to wear a face covering. This could be in the form of an exemption card, badge or even a home-made sign.

Carrying an exemption card or badge is a personal choice and is not required by law.”

SOURCE: UK Gov website (can't link here)

Firstly, it’s absolutely insane to demand to see a ‘badge’ or letter.

It’s like Nazi Germany, where the Jews were demanded to show their papers, and to wear a yellow star.

Even crazier, is why the law exists in the first place, as there is NO data or evidence to show masks have any effect on transmission. In fact, they INCREASE bacterial infection and transmission which I’m sure you would know if you’d looked at all of the data.

After I picked up my prescription they threatened me saying they would challenge me if I don't have a doctor's note saying why I'm exempt from wearing a face covering. On the government's website it says "Carrying an exemption card or badge is a personal choice and is not required by law." So even though I showed them the official government badge, that wasn't enough for them. I'm very surprised they are still allowed to operate with illegal behavior like this.