The wrong time is better ,it has quality and delivery , It has good reviews and sunny , they have few school feels than other countries .
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See what reviewers are saying
Overall I'm happy quality and service is super - and I appreciate the return policy. It just frustrating that much of the furniture (sofas and armchairs) come in such limited colours. I have a small s... See more
Company replied
Awfully terrible company. Ordered on 1st Nov, never received order after 4 weeks. So I cancelled the order, 5 weeks later no refund and only automated replies. So I'm now starting legal proceedings to... See more
Company replied
Overall a good experience with La Redoute. There was an issue with part of my order, but they resolved it quickly without any hassle. The furniture quality is good and matches the expectations.
Company replied
Company details
- Shoe Store
- also in
- Activewear Store
- Baby Store
- Bedroom Furniture Store
- Children's Clothing Store
- Fashion Accessories Store
- Furniture Store
- Lingerie Store
- Men's Clothing Store
- Underwear Store
- Women's Clothing Store
About La Redoute España
Written by the company
Bienvenida a La Redoute, tienda de ropa online donde encontrarás las últimas tendencias al mejor precio: moda mujer, hombre, niños, ropa interior y moda tallas grandes hasta la talla 64 sin moverte de casa. Y también marcas como Nike, Adidas, Desigual, Converse...
Descubre también nuestra colección hogar con ropa de cama, textil para el baño y también muebles y decoración de calidad y de estilo nórdico, industrial o colonial de la mano de nuestras marcas como AM.PM o La Redoute Interieurs.
Enviamos tu compra gratis a domicilio o a un punto de recogida que puedes seleccionar en el momento de la compra y las devoluciones son gratis.
Contact info
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Totally Useless Online Shopping Experience
I placed 200 euro of product in the online basket and then had to ovcercome countless hurdles trying to checkout and make payment. In the end I gave up and made my purchases from another company. Companies that make it difficult for customers to give them their money don't survive for very long. These people should look at how Amazon, the biggest online retailer in the world, make the shopping experience quick and seamless and learn from them.
May 4, 2025
Unprompted review
Reply from La Redoute España
Lamentamos lo ocurrido así como las molestias ocasionadas. Agradeceríamos que nos proporciones tus datos, y poder darte una solución satisfactoria. Quedamos a tu disposición
Rapid delivery and great product!
April 1, 2025
Reply from La Redoute España
Hola!! Gracias por tus comentarios! nos satisface que tu experiencia de compra en nuestra web, sea de tu agrado :)
Delivery too long
The goods took too long to arrive and I had to go and buy more for a guest arriving. Very annoying.
April 3, 2025
Reply from La Redoute España
Hola Lynn, te pedimos disculpas por la tardanza en la entrega. No son los plazos con los que nos gusta trabajar, y hemos tomado medidas para poder evitar situaciones similares en el futuro.
Disculpa las molestias ocasionadas. Saludos.
Absolutely appalling service
Absolutely appalling service! I bought a linen duvet cover that was meant to be 220x 240cm after sleeping under it for a couple of nights it became clear that it didn’t fit my duvet well because me or my husband would wake up with empty duvet cover on us so I measured the cover and it was 5cm bigger than it should be which doesn’t sound like a lot but it makes a big difference and doesn’t fit my duvet. After informing La Redoute that the cover had been made incorrectly they have told me that I can’t return it because it has been used! The packaging and label says the duvet cover is 220x240, why would I measure it before I put it on my bed? I trusted it was the size that it said it was!
I now have a 140€ duvet cover that I can’t use. I have bought many things off La Redoute over the years and I’ve never had a problem because I’ve never needed to return anything but I will never buy from them again. Terrible customer service.
March 18, 2025
Unprompted review
Reply from La Redoute España
Buenos dias
Lamentamos lo sucedido , si nos proporcionas tus datos podemos comprobar que ha sucedido.
Atentamente, el equipo de la Redoute.
Lovely quality product
Not quite as simple as king, double, single. You need to measure to make sure you get the correct size. Also pillow cases not included have to buy separately. However quality is excellent.
February 6, 2025
Reply from La Redoute España
Muchas gracias! Estaremos de atenderte cuando lo necesites!! Un saludo.
“The worst customer service I have ever…
“The worst customer service I have ever seen. My dining table arrived defective, with a dangerous issue that caused damage. After a month of waiting and several emails, neither the refund nor the pickup has been completed. This is unacceptable. I will never buy from them again and do not recommend anyone to do so.”
February 6, 2025
Unprompted review
Reply from La Redoute España
Buenos dias, Cristina. Lamentamos lo sucedido. Si nos proporcionas datos, podemos comprobar que ha ocurrido y darte una solución satisfactoria. Quedamos a la espera. Un saludo.
Awfully terrible company
Awfully terrible company. Ordered on 1st Nov, never received order after 4 weeks. So I cancelled the order, 5 weeks later no refund and only automated replies. So I'm now starting legal proceedings to retrieve MY money. Don't waste your money here, far better companies available in España
November 1, 2024
Unprompted review
Reply from La Redoute España
Lamentamos muchísimo lo sucedido, por favor envíanos tus datos para poder gestionar tu incidencia. Saludos.
Pathetic service, no delivery
UPDATE: 8 days further on (31 days since purchase) and still no table, just a pointless email saying I must wait. No prospective delivery date or where the table is. PATHETIC !!!! Pathetic service. Purchased a dining table on 10th Dec with delivery promised for 8 to 11 days after. 23 days later I still have no delivery. No communication from them at all to notify me about delivery status. Up to me to keep phoning only to get the same 'sorry' and no further help. Unsurprisingly, the delivery is through TAMDIS, equally useless.
January 2, 2025
Unprompted review
Reply from La Redoute España
Lamentamos lo ocurrido así como las molestias ocasionadas. Agradeceríamos que nos proporciones tus datos, y poder darte una solución satisfactoria. Quedamos a tu disposición.
******
Hola Alan
Hemos reclamado a la mensajería Tamdis, que se ponga en contacto contigo lo antes posible para efectuar la entrega.
Disculpa las molestias ocasionadas.
Saludos
Order never received...
I ordered a bedside table over 4 weeks ago and never received it!! Your customer services take a very long time to reply even on WhatsApp.
Despite being promised a discount code to reorder at the same price I got it for in the or order I have never received it.
That was the first (and last time I order from la redoute)
November 29, 2024
Reply from La Redoute España
Hola Katherine. Lamentamos que tu experiencia en la Redoute, no haya sido la esperada.
He comprobado que tu pedido resultó extraviado, y se ha dado orden de abono. En cuento al código lo tenemos solicitado, y te lo haremos llegar en cuanto nos lo proporcionen. Disculpa las molestias ocasionadas.
Atentamente el equipo de la Redoute.
Quality Items
Parcel was delivered on time and the sweaters I ordered are as described.
December 20, 2024
Reply from La Redoute España
Agradecemos tus comentarios :) nos satisface saber tu opinión, y tu confianza, saludos.
Top Quality
Good quality table cloth and the exact colour l wanted, delivered on time
December 21, 2024
Reply from La Redoute España
Muchas gracias por compartir tu buena experiencia de compra. Que la disfrutes.
Love this company
December 10, 2024
Reply from La Redoute España
Thank you very much for your comments. We are pleased that you think so. Best regards
Bedding & PJ's
I ordered some bedding and ladies pyjamas... the quality of the bedding is lovely. The delivery was extremely quick and the communication with customer service was excellent .. via WhatsApp.. questions were answered very quickly. I will highly recommend this company.
November 25, 2024
Unprompted review
Reply from La Redoute España
Muchas gracias por tus comentarios :) nos complace que pienses así. Nuestro objetivo es la satisfacción de nuestros clientes. Un saludo
I tought I bought a table with legs
I tought I bought a table with legs. There is no legs :)) I asked how I can get th leg. No reply from le Redoute! I dont know what to do.
October 3, 2024
Reply from La Redoute España
Hola Ahmet,
Hemos comprobado que el artículo de referencia 9779434, que seleccionaste en tu pedido 242932792340, se trata de la superficie de la mesa.
En la descripción que aparece en la web y app indica: "Superficie de mesa Ø130 cm Hisia de roble macizo". Y en el detalle del artículo puedes ver: "Superficie para mesa Hisia. Para combinar con la base estilo tulipán Hisia tamaño grande, a la venta en nuestra web.".
Es decir, la superficie y la base, se venden por separado. Lamentamos la confusión.
Si quieres, facilítanos los datos y solicitaremos una recogida.
Lamentamos las molestias ocasionadas.
Extremely misleading photos
Extremely misleading. We bought a duvet cover from here. Every single picture of the duvet cover is the full set. Duvet cover and two pillow cases. Only a duvet cover arrived. Never in my life have I bought a duvet cover that does not include pillow covers. Now to buy the cases is the same price, making this a lot more expensive than it should be
October 17, 2024
Unprompted review
Reply from La Redoute España
Hola
Tenemos conjuntos de fundas nórdicas, que incluyen las fundas de almohada y son las denominadas como CONJUNTO DE FUNDA NORDICA.
En otros modelos el artículo es FUNDA NORDICA y en este caso los artículos relacionados con él, y no incluidos se encuentran debajo, para que puedas adquirir si los quieres.
Puedes hacer un pedido a parte de los artículos que te falten.
Saludos :)
Reply from La Redoute España
Hola!! Gracias por tus comentarios! nos satisface que tu compra, sea de tu agrado :)
Reply from La Redoute España
Buenos días, estamos trabajando para resolver la incidencia con la entrega, ya que Mrw nos indicó que la dirección estaba incompleta. Disculpa las molestias ocasionadas. Saludos.
disappointed with the product quality…
disappointed with the product quality of my order!
July 9, 2024
Reply from La Redoute España
Hola, lamentamos que los artículos no hayan cumplido tus expectativas. Puedes utilizar nuestro servicio de devoluciones gratuitas si no los has estrenado. Un saludo.
Limited colours
Overall I'm happy quality and service is super - and I appreciate the return policy. It just frustrating that much of the furniture (sofas and armchairs) come in such limited colours. I have a small space and they have nothing that is small enough, or if it is small enough comes in only 2 or 3 colours. Oh well!
June 10, 2024
Reply from La Redoute España
Gracias por tus comentarios, y la confianza depositada en nuestro equipo, trasladaremos tu sugerencias, para que sean tenidas en cuenta. Quedamos a tu disposición
Reply from La Redoute España
Gracias por tus comentarios, esperamos que tu próximo pedido se ajuste más a tus necesidades y gustos. Puedes utilizar nuestro servicio de devoluciones gratuitas si no estás completamente satisfecha. Un saludo.
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