La Redoute España Reviews 

I have just gone through a poor customer experience today with La Redoute. I purchased a white desk for my children and when it arrived, the white painting was scratched. The Delivery guy advised me to refuse the delivery which I did and to call the Customer service. Customer service told me that since I haven't follow their internal process, I had to wait for the desk to arrive to their warehouse so that they can process the devolution. Then it would took between 15 and 20 days to have the money back on my bank account. Plus they could not send me automatically a new desk. I had to redo another purchase order. It is unacceptable. I am not supposed to know their internal processes, even less when I am advised to do otherwise. And I still do not understand why I should wait 15 / 20 days to have my money back. A simple wire transfer take 2 days....It is my first and last experience with La Redoute

I am not happy with my experience with La Redoute. I ordered a desk and file cabinet from La Redoute in November 2018. It took almost six weeks to arrive. One metal drawer face was scratched and a piece of the base was missing. Becase the delivery process took so long and I needed a desk, returning it was not a reasonable option.
I emailed customer service who replied with an apology and a suggestion that I return the item and apply for a refund. Again, not an option. They should have offered to send me a new drawer face and the missing piece.
Aside from those issues, the quality is at the same level as something from IKEA. If I must assemble my furniture, it would be much more convenient to pick it up at the local IKEA rather than have it shipped and be unable to easily return it. I will not order furniture from La Redoute again.

Excellent ! Very good sevice

This was my first experience with La Redoute - I bought some baby clothes. I had doubts during the process and got a quick response from the customer service employee through chat. The delivery was quick (5 days), the clothes look exactly as in the pictures and appear to be of good quality (I still haven't washed or used them so can't comment on durability at this point).Will definitely buy again!

We ordered a wardrobe and after weeks of waiting was informed that they had cancelled our order because of an issue with supplier stock. We then see the same wardrobe listed again on their site pretty much at the same time as our cancellation, back in stock, not that they had bothered to tell us that (?). We re-ordered and have now received a faulty wardrobe, when assembled one of the doors does not align and will not close properly. We have called them, with the expectation that they deliver a new wardrobe and collect the current one at the same time so we are not left without a wardrobe - however, we have been informed that we have to return it first, and then reorder - for the third time, another wardrobe. Incredibly frustrating and extremely poorly managed.

I've been waiting 45 days for baby clothes (it said 6 days for delivery when I ordered), first they were delayed, then finally they said they were on the way and it seems the courier was robbed of my baby jeans!

I have emailed laredoute numerous times asking for a refund (I have never received the items!) or asking for confirmation that they have sent them again and I keep getting one of 2 responses:

"Te comunicamos que hemos transmitido tu comentarios al departamento correspondiente"

or

"Te informamos, hemos realizado la reclamación a la agencia de MRW y estamos a la espera de respuesta, tan pronto nos informen, te contactaremos."

As I have explained to them several times, the issue they have with MRW couriers is not my problem, I have never received the items and it is clearly not my fault that they did not arrive so why do I have to wait another month to get a refund just because they are having some argument with their courier, this is their partner not mine. Obvsiouly I am no longer interested in full price winter 2018 items now the sales have started!

Bought a table in the Spanish site, arrived with a crack from the factory, meaning they do not proof the quality before shipping. Every time I have contacted the customer support chat during the process of returning the not-small article they seem elusive or plainly uninterested in helping, answering repeatedly the same answer even though I rephrase the question so they understand better.
I had to buy again the article, since they only do refund. After a few days without news I contact them again and it turns out they are out of stock, which was not mentioned during the purchase. I asked them to change the shipping address, since the package is not even ready, they say they can't do that.