La Redoute España Reviews 

Awful customer service, I bought chairs in January and a set of them had issues. I contacted customer service straight away for a return and a new delivery. Their system is so old school. They need to pick up the parcel to refund you and in the meantime, you need to pay again for another one.
I am still waiting for my chairs to be picked up in March, despite sending them several reminders and dates for pick up.
I paid for new ones to be delivered and already received the new chairs. So when they want your money they are quick but when it comes to refund you because their furnitures have issues that's another topic.
Now I will be on holiday on Friday and I keep telling them it has to b picked up before, because the chairs take up space in my home and I want my money back (almost 200euros) and I have the feeling they will send someone when I am away and tell me afterward that they did nothing wrong.
I will not buy again to la redoute and I will keep sending messages and bad reviews until I have my money back.
Such terrible customer service in 2022, I feel like we are back to the 90s. Unbelievable!

The Tshirt is quite comfortable, soft fabric. But the delivery is quite slow.

The bed i ordered came without assembly instructions. Not a simple It was evident during assembly that the bed had been previously assembled, either in a shop on display or by a customer. Scratches on the legs, shavings of wood form the screw holes. A bent support, etc. Who authorised this bed to be packed and sold as new? The response to them was to send it back. HaHa. And what would i sleep on. I will not use this vendor again. Be warned.

La cama que pedí vino sin instrucciones de montaje. No es un simple montaje. Durante el montaje fue evidente que la cama había sido montada previamente, ya sea en una tienda expuesta o por un cliente. Arañazos en las patas, muchas virutas de madera en el material los agujeros de los tornillos. Un soporte curvado, etc. ¿Quién autorizó que esta cama se embalara y se vendiera como nueva? La respuesta para ellos fue devolverlo. Ja ja. ¿Y en qué dormiría? No volveré a utilizar este proveedor. Tenga cuidado.

I have never had such appalling treatment from a company.

I have sent 52 emails in the last 3 weeks. They still have my money. My bank is now trying to reclaim the money on my behalf from these disgusting thieves.

They sent me an email in reply mocking me. I have sent a copy of this to the Oficina de Consumos along with my complaint.

You can't cancel online, even if the product has not yet been shipped

Arrived before time and all the cushions and covers were as stated and a good quality. Thank you

My product arrived very quickly and was a good quality.

Great product

My first and also my last buy at this company.
I ordered a bed frame in November 2020, knowing that the bed wasn't in stock and that the delivery time was expected to take between 7-8 weeks. Every week I got an automatic email with the required apologies ensuring me that when the bed arrives in their shop they will directly send it to my home.8 weeks have gone and then 9 weeks, and then 10 weeks, in the same manner by receiving automatic replies from the store. I have also contacted them in personal to be sure that the bed will arrive as it has been promised. But, on 31 st January 2021, surprise..I received an automatic email but this time with a cancellation of my order and money refunded on my account. Without any explication or a simple question if I would like to proceed with the purchase or not. I tried to contact them by calling the customer support with no positive results. If you don't speak Spanish, you are completely lost. After several attempts to speak with some one who can understand my needs and several emails I gave up. Now, it seems that this item is back on their stock , or not..I don't know since, depending on which view you are (on the item description or the basket view) the information is not consistent.Very, very disappointed and special with their customer support.

Lovely quality dress good fit. Many thanks xxx

Really bad experience, awful customer service. Not only I received a defective item, that now I have been waiting 3 weeks and writen several emails to be able to order the same item at the same price I orginally bought it. I was supposed to receive a call 3 weeks ago and I am still waiting.
First and last experience with La Redoute.

A bit dissapointed with the customer service at La Redoute, I placed an order worth around 50 euros with the online shop. I was then told the next day that the Items I had chosen, were going to take longer than the average amount because they didn't actually have them in stock. (even though the website stated that they did have them in stock) shambles really!

Not only have they not given me a new date for delivery, but I am yet to hear back from them via email. it has been over 24 hours. I feel like I threw 50 euros down the toilet with this one. I hope this helps someone else when considering an order with LaRedoute.es

Good quality and good price if you take proffit of the promotions

We ordered some table linen order number 026840813364 from La Redoute . The reason being they said they delivered to our home . They use a delivery company called MRW they rang us today saying rudely that we had to collect from their office .
We will never collect and now want our money back and never use a company that uses MRW ever again. We will now request our money back.

La Redoute say they will assist lets hope they can resolve .

We did call there Customer help desk and email them before this review and heard nothing from them . We did as they said email them twice after this review and still heard nothing. All that was ever required was to deliver the items to our house not the nearest town but they never resolved . My advice, only order from La Redoute if you do not want the items delivered to you

Absolutely love this brand and to be now able to order in Spain, even more brilliant. Homeware fabrics have such beautiful patterns I could keep buying duvet covers!!!

We're satisfied. We recommend

I'm waiting right now more then 12 days on a payback, the cause was cancellation due a dead.
They promised me it was transferred the 6the, 14 april the promised me a mail with the proof the transferred the money.
Today it's 17 april. Still no money, still no mail.

Really fast delivery and good quality product.

15 dias... No command...

Seria interesante recibir un mail de confirmación de la compra efectuada