Best price for the package deal received ( incl parking at the airport flight and car rental + insurance). Clearly also very easy to book important logistical key travel parameters. Super conveni... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing service and new refurbished hotel. Great choice for the breakfast. One thing need to be more improved is the signage and direction for the hotel. As their rooms of basement floor is start from... See more
I appreciated that the return ticket cost £50 less than the Airline's ticket. The booking itself was easy and the links between Lastminute.com and the airline website were strong. Via the app, it was... See more
The customer experience is great, I think I have spoken to Akshay, he was so attentive and helpful especially since I was unable to complete my online booking due to the site error! He was able to se... See more
Company details
Written by the company
Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company
- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
United States
- www.lastminute.com
4.0
Great
204K reviews
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Poor customer support
Poor customer support
Unsure if they booked me
Booking reference 3206024631
Booked 3 nights in Madina
Hotel hasn't received the booking
Tried to contacted lastminute
Advised they will contact me again
No response
Unsure if it was a true booking
May 10, 2026
Unprompted review
Reply from lastminute.com
Hi Ben,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Siya
You booked wrong rooms over the phone…
You booked wrong rooms over the phone and i couldn't get through using you bots or phone to cancel
You make it impossible to cancel
May 14, 2026
Reply from lastminute.com
Hi Lawrence,
Thank you for sharing your feedback. We’re really sorry to hear that you have had a less-than-ideal experience.
To ensure that we can address your concerns properly and find the best solution, I have passed your details to our specialist team and they will reach out to you directly by phone or email to discuss this further.
Thanks again for bringing this to our attention, and we’ll be in touch shortly.
Siya
Would give minus stars if I could!
Would give minus stars if I could!
Booked holiday, Absolutely EVERYTHING went wrong -
Agent booked wrong hotel. Tried to switch to one we wanted but told we'd still have to pay full price for the wrong hotel even though it was their mistake 🤦 Luckily WE managed to change to correct hotel as it was in same chain.
Flights - they booked both flights for Tuesdays. Less than 24 hours before leaving we find that the airline does not even have direct flights on Tuesdays to our destination!!! They blamed the airline for this??!
WE therefore had to contact the airline ourselves to change the flights to the following days, then we had to phone hotel and luckily they could give us an extra night's stay but obviously at an extra cost to US.
SO STRESSFUL. Last-minute.com's complete incompetence is unbelievable and totally unacceptable. Terrible customer service, chat line agent just hung up on us!!
NEVER EVER USE THIS COMPANY!
I have been asked for more details by Lastminute but my husband and I are so stressed and appalled by our experience with them that we want nothing more to do with this incompetent company.
May 5, 2026
Unprompted review
Reply from lastminute.com
Hi Joanna,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Siya
All the info was in the app
All the info was in the app, no need to print anything, online check in easy. Airport transfers in Mercedes very comfortable and they were on time.
May 8, 2026
The mixed reviews are real-be cautious
The mixed reviews are real.
I'd say avoid at all costs.
Booked flights through lastminute.com / LMNEXT UK and had a very poor experience. Payment was taken but I did not receive accessible tickets or booking details, and customer service has been extremely difficult to deal with. You have only a chat system. It starts with a bit, then if you're lucky you move into a 'human' that is slow to respond.
After raising the issue multiple times, I was eventually told there appears to be a problem with the booking and it has been escalated to a manager. Still waiting for proper confirmation and resolution.
Very disappointing and stressful experience. I would be cautious booking through them.
March 6, 2026
Unprompted review
Reply from lastminute.com
Dear Customer,
Thanks for taking the time to share your feedback. We’re really sorry to hear that your experience didn’t meet expectations. We’d be happy to look into this for you, but it looks like we don’t have enough details to locate your booking and investigate further.
You will soon receive an email from Trustpilot asking for additional details to help us locate your booking. Once we have that information, we’ll be able to look into your query and provide the support you need.
We’re committed to providing excellent service and would love the opportunity to turn things around for you!
Looking forward to hearing from you soon.
Siya
Good Price
Booked the day before my stay for 4 nights. I was pleased with the price and the quality of the Hotel.
May 7, 2026
Was very easy and good
May 5, 2026
Perfect from start to finish
Perfect from start to finish. Easy booking with great choices. Frequent and up to date information. Very happy with lastminute.com. Highly recommend, thank you!
May 7, 2026
Staff were amazing and got everything…
Staff were amazing and got everything right, 10 out of 10, will definitely be booking again, thank you team.
May 27, 2025
Good process throughout
Good process throughout. All info was on the app. Slightly time consuming and glitchy moving from Last Minute.com to Jet2 to checkin for flights. Otherwise all good.
February 19, 2026
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