lastminute.com Reviews 203,607

Booking was easy enough. When I realised I’d made a mistake and booked the flight for the wrong day it wasn’t possible to amend through lastminute, so I had to obtain the relevant details for the airline and go through them. Once I’d done that, the flight details on lastminute didn’t update, so the service became pretty redundant from there on in. I just used the airline directly for everything else. All in all a bit of a waste of time and having not been a fan of agents before this, the experience has reinforced my feelings rather than changed them.

Every thing was so simple and all fell into place , Should hopefully enjoy my holiday , Thanks

Easy to use, lots of information.
Contacted by email in advance.

Online check in very bad.. website not allowing upload documents and check in . I paid 48 euro extra for each person at airport very bad . Disappointed

Booking the hotel was straightforward but afterwards the communication between last minute and the hotel was not good. I had to spend 2 hours sorting my reservation out and to confirm they had my details.

Good as expected

Everything went to plan

Relaxing homely nice friendly helpful staff the breakfast was a big variety enjoyed every moment there .

Great, no problems faced at all. Would recommend!

Hard to find, poor directions from the sister hotel, capsule not clean, instructions incomplete and insufficient, temperature control not good, impractical capsule size, check-out is too early. Inexpensive, and a great location - though that wouldn't be enough for me to go back.

Excellent service, price and communication. Will definitely use again and would recommend.

The website was really useful and easy to use. The price of the flights was excellent and all went smoothly. Definitely use them again to book a trip abroad

Excellent website to book your holiday

Booked a Maldives package through Lastminute.com costing several thousand pounds and the experience dealing with a flight schedule change has been incredibly frustrating.

Etihad Airways changed our stopover from 1hr 30mins to 7hrs 45mins while travelling with a 2-year-old child. We requested a very reasonable alternative departing on 12th September instead, as the timings would at least allow us to rest overnight in Abu Dhabi rather than spend nearly 8 hours stuck in transit after a long-haul flight from London.

Despite multiple emails and promises of updates, we continue to receive automated responses pushing the same unsuitable option we already explained does not work for a family travelling with a toddler.

The most disappointing part has been how dismissive the process has felt. This is not a “minor change” when you are travelling with a young child and losing valuable paid holiday time.

Very poor customer experience for what should have been a premium holiday booking.

Poor customer support
Unsure if they booked me

Booking reference 3206024631
Booked 3 nights in Madina
Hotel hasn't received the booking
Tried to contacted lastminute
Advised they will contact me again

No response

Unsure if it was a true booking

You booked wrong rooms over the phone and i couldn't get through using you bots or phone to cancel
You make it impossible to cancel

I was a good and seemless.