Laundry Town Reviews 89

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Don’t usually have time to stop and write reviews during busy vacations, but just got my laundry back and felt compelled to write! The process was seamless, laundry picked up promptly…even better, it... See more

Company replied

Rated 5 out of 5 stars

Laundry town was a lifesaver when we were in Tokyo. We have two small children under the age of three which means a lot of laundry generated daily. We were there for two whole weeks and could not have... See more

Company replied

Rated 5 out of 5 stars

This is such a great service. We had our washing from one week for our family of six, and needed it done. The hotel cost was exorbitant, laundry town picked up/dropped off same day, and was really c... See more

Company replied

Rated 1 out of 5 stars

Horrible experience. They returned my clothes unwashed and with more wrinkles than when I gave it to them. Additionally, I was missing a very expensive pair or jeans and instead they included jeans th... See more

Company details

  1. Laundry Service
  2. Dry Cleaner
  3. Laundry

Written by the company

Your international laundry concierge.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

89 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast response via mail (within 24…

Fast response via mail (within 24 hours), Actual pick up and delivery according to their offer. Very good service to use during my 2 week travel which saved me some luggage weight.

September 2, 2018
Unprompted review
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Reply from Laundry Town

Hi Joel. Glad to hear you liked the service and thanks so much for taking the time to share your experience with our service. And also happy to hear you were able to travel lighter! That's always a bit of a challenge for me, ha.


-Saul

Rated 5 out of 5 stars

Great service!

Great service! Reliable pickup and delivery, great care of our clothes, and much more reasonable prices and faster service than the hotel! (Who ever thought a hotel would require ONE WEEK to return laundry??) I strongly recommended that the hotel even switch to LaundryTown, and I'll certainly use LaundryTown on my next trip, as well as recommending it to my friends who are expats and travelers!

August 13, 2018
Unprompted review
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Reply from Laundry Town

Thanks so much, Elizabeth. We appreciate the kind words. Yeah hotels can be a bit unreasonably with their laundry service/prices which is the main reason we created Laundry Town.


-Saul

Rated 5 out of 5 stars

I would highly recommend

I would highly recommend. Booked for express service they collected early and returned 4pm that day. Great service when in need for cheap quick laundry turnaround. Good customer service also

August 11, 2018
Unprompted review
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Reply from Laundry Town

Hi Damien. Thanks a lot, we appreciate the review. Glad we were able to help.

Rated 5 out of 5 stars

Way cheaper than hotel laundry

Way cheaper than hotel laundry, fast and reliable service. Highly recommending to anyone I can in Shanghai!

July 25, 2018
Unprompted review
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Reply from Laundry Town

Thanks for the kind words, Joe, and for recommending us to others. We appreciate it and glad we could help out in Shanghai.


-Saul

Rated 5 out of 5 stars

Normally navigating laundry in a…

Normally navigating laundry in a foreign place is easy, and there is wash and fold nearby. This is not true in Shanghai, and LaudryTown does exactly the right thing. Quick turnaround, pay per KG, and settle with paypal or international method. I use it weekly.

July 20, 2018
Unprompted review
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Reply from Laundry Town

Glad we could help make your time in Shanghai a little easier, Geoffry. And thanks a lot for taking the time to share your experience.


-Saul

Rated 5 out of 5 stars

no reservations

no reservations, I would recommend this company to anyone

June 22, 2018
Unprompted review
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Reply from Laundry Town

Hi Kimberley, thanks so much for taking the time to leave a review. We appreciate it.


-Saul

Rated 5 out of 5 stars

satisfied return customers

We have used this service on two different trips, for a total of three times. Every time things have worked out just as expected. That includes the regular next day service and once the express same-day service. It is about the easiest way to get laundry done in Taipei when you're not a local.

May 29, 2018
Unprompted review
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Reply from Laundry Town

Hey Gavin, thanks a lot for taking the time to leave a review/share your experience. Glad you found our service convenient and easy.

Rated 5 out of 5 stars

My only regret about Laundry Town is…

My only regret about Laundry Town is that I was unaware of them when I was in Bangkok and paid to have my clothes cleaned at the Lebua tower. This company is amazing and could not have made my experience easier. I may even travel home with a suitcase full of clean clothes just to use them again! Thank you!

May 27, 2018
Unprompted review
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Reply from Laundry Town

Thanks a lot for taking the time to leave a review. We appreciate it, and the sentiment.

And we know what you mean about the overpriced hotel laundry service. It's just unreasonable if you have anything more than a little bit of clothes.

Saul

Rated 5 out of 5 stars

Saul, you kept your word

Saul, we wanted to take the time to think you in 1 million ways for having clean clothes same day service you guys are amazing we appreciate it and thank you again .

May 12, 2018
Unprompted review
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Reply from Laundry Town

Hey Sara! Glad to hear from you again. Thanks so much, and for taking the time to leave a review.

Anytime. Let me know if you guys are ever back in Beijing, or any of our other cities.

Rated 5 out of 5 stars

Total lifesaver!

During my travels in southeast Asia, I had amassed a bit of laundry. On my brief stop in Taipei, I enlisted Laundry Town's services to wash that laundry within one day. They picked up the laundry from the hotel concierge in the morning, washed it, and returned it to the concierge as I was able to spend my day with family (I paid extra for the same-day service). I didn't have to waste precious travel time dealing with laundry and I didn't have to pay $6 USD per article of clothing to wash my 20+ pieces at the hotel. The clothes were all clean, no damages, and were neatly folded. I would recommend their services and definitely do this again next time during my travels.

May 10, 2018
Unprompted review
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Reply from Laundry Town

Hi Jon, thanks a bunch for taking the time to leave a thorough review.

Glad to know we were able to make your time in Taipei a little easier.

Rated 5 out of 5 stars

Good communication

Good communication, quick pick up and delivery of clothes.

April 27, 2018
Unprompted review
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Reply from Laundry Town

Thanks so much for taking the time to leave a review. We appreciate it.

Rated 5 out of 5 stars

Laundry Town did a great job with the…

Laundry Town did a great job with the laundry and delivered service exactly as listed. They were likewise flexible and responsive about some last minute time changes and some mistakes I made in the order form. Would definitely use them again.

March 18, 2018
Unprompted review
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Reply from Laundry Town

Hi Paul. Thanks for the kind words. Glad we could help. Let us know whenever you're in town again.


Cheers,
Saul

Rated 5 out of 5 stars

GREAT company with excellent customer …

GREAT company with excellent customer service!

March 13, 2018
Unprompted review
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Reply from Laundry Town

Hi Shakira78, thanks so much for taking the time to leave a review. We appreciate it and are glad you liked our service. Enjoy your time in Thailand.


-Saul

Rated 5 out of 5 stars

Very good service

My laundry was picked up very fast and i got it back the same day, everything was just as i expected, competitive prices and convenient payment solutions. Moreover i once had a question and the customer service replied quickly and was very friendly. I use this service now everytime i am in SH and i can just recommend it to everyone out there.

December 7, 2017
Unprompted review
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Reply from Laundry Town

Hi Marvin. Thanks a lot for taking the time to leave a review and we're glad to hear you were happy with the service.

Cheers,
Saul

Rated 5 out of 5 stars

After an initial misunderstanding where …

After an initial misunderstanding where Laundry Town thought I hadn't paid, all was sorted, i received my laundry promptly and my payent wad still in the bag!! Very trustworthy service and the communication I received was excellent! I would highly recommend.

October 8, 2017
Unprompted review
Rated 5 out of 5 stars

In Beijing

In Beijing
Ran out of cloths and used Laundry Town to get everything washed used the next day service was back at my hotel nice and fresh. 5 start would defo use again

October 3, 2017
Unprompted review
Rated 1 out of 5 stars

Do not use

Used once, underwear is now falling apart since being washed there. Whites are now grey.
Over charged.
When emailed about the clothes they suggested I was my underwear by hand from now on. Even though this underwear has been washed numerous times before by laundry services and has always been fine!

August 3, 2017
Unprompted review
Rated 5 out of 5 stars

Solved my laundry emergency!

I was passing through Beijing and needed laundry done within 24 hours. I was going to miss regular dry cleaner hours and hotel rates were per item (the total would have been exorbitant). Luckily, I found Laundry Town online. I was frankly a bit skeptical, but didn't have much of a choice, so placed an online order around 11pm, dropped off 2 bags of dirty laundry early the next morning with the hotel concierge, and crossed my fingers. Lo and behold, I returned that evening to bags of freshly laundered clothes and a courteous follow up email. The rush service was a bit pricy, but that's what I signed myself up for. I was very happy with the service and would use them again in a heartbeat.

June 4, 2017
Unprompted review
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Reply from Laundry Town

Hi Jesse. Thanks for taking the time to share your experience. We've been operating in Beijing for 4 years now so no worries there. You can count on us. Glad you found our express same day service to be helpful. We know hotel prices can be astronomical.

Rated 5 out of 5 stars

Excellent

A quick turn around and an excellent and easy way of cleaning clothes while traveling abroad. I would definitely recommend this company to anyone looking to do laundry while traveling abroad.

May 25, 2017
Unprompted review
Laundry Town logo

Reply from Laundry Town

Hi Claire. Thanks for taking the time to share your experience using our service. Glad we made your travels a little easier.

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