Don’t usually have time to stop and write reviews during busy vacations, but just got my laundry back and felt compelled to write! The process was seamless, laundry picked up promptly…even better, it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Laundry town was a lifesaver when we were in Tokyo. We have two small children under the age of three which means a lot of laundry generated daily. We were there for two whole weeks and could not have... See more
Company replied
This is such a great service. We had our washing from one week for our family of six, and needed it done. The hotel cost was exorbitant, laundry town picked up/dropped off same day, and was really c... See more
Company replied
Horrible experience. They returned my clothes unwashed and with more wrinkles than when I gave it to them. Additionally, I was missing a very expensive pair or jeans and instead they included jeans th... See more
Company details
Written by the company
Your international laundry concierge.
Contact info
1804 Mary Avenue, 78539, Edinburg, United States
- +1 (956) 353-3681 (WhatsApp-able)
- contact@laundrytown.com
- www.laundrytown.com
4.3
Excellent
89 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Laundry Town
I needed reasonably cheap, fast and efficient laundry during my recent trip to Kuala Lumpur to be done. After searching through various options, I came across Laundry Town and I am so glad that I did. They offer a pick up and drop off service with a 24 hour turnaround (with options for same day laundry too). My clothes came back clean and folded really compactly, which made it so much easier to pack! I highly recommend Laundry Town and will happily use them again when I next visit the far east.
April 8, 2017
Unprompted review
Reply from Laundry Town
Hi Marium, thanks for taking the time to leave a review on here and thanks for giving our service a try. Glad we were able to make your trip a little easier.
Fantastic service!!!
Researched doing laundry in Beijing while i was still in UK. Laundry Town's service is JUST BRILLIANT, fast, efficient ... and a fraction of the cost of handing your laundry over to your hotel. Easy to use online order form.
Very highly recommended!!!!!
March 24, 2017
Unprompted review
Reply from Laundry Town
Hi Rae, thanks for taking the time to leave an honest review. We appreciate you giving our service a try and hope you enjoyed your time in Beijing.
Everything went right
Used in Beijing. Clothes were clean, neatly folded, and delivered promptly. Very satisfied, would use again.
August 1, 2016
Unprompted review
Reply from Laundry Town
Hi Andy. Just wanted to take a moment to say thank you for taking the time to leave us a review. Please excuse the delay. You know what they say..
Clean but very wrinkled
I was really excited to find a laundry service operating in a number of countries I visit. I expected a smooth experience from pickup to delivery as the service is targeted at foreigners. Ultimately my clothing came back clean but very wrinkled. They do offer an ironing service, but at substantial cost and with a 3-4 day delay. I have opted instead to simply bring my clothing across the street in the future. It is considerably cheaper, comes ironed and is available within 24 hours.
I am unlikely to use the service again.
May 17, 2016
Unprompted review
Reply from Laundry Town
Hi slkdfjsdklfj, sorry to hear you were dissatisfied. Unfortunately, our wash and fold service does not include ironing.
We do have next day wash, press, and fold and wash, press, and hang services now available (50 and 70 baht/pc, respectively).
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.