Howden Insurance (Formerly Laurie Ross) Reviews 1,088

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I was delighted with the advice and support I received from Jenny Gillespie. I can’t praise her highly enough. She genuinely cares about her customer and took her time to get the best deal available,... See more

Company replied

Rated 5 out of 5 stars

I have used Laurie Ross for 7 years re my Car Insurance. All the employees are happy to explain the insurance premium to you in a most professional, yet straightforward manner. I also like the fact th... See more

Company replied

Rated 5 out of 5 stars

Team members are efficient, great comms style, supportive, positive, sorted out a very good insurance deal for us in a matter of days. Special thanks to Louise

Company replied

Rated 5 out of 5 stars

Both my wife and I have enjoyed dealing with Sharon Govan at the Mount Florida branch for insurance for our cars and the house. The quality of the cover and the quotes were far better that we could ge... See more

Company replied

Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Caravan and Motorhome Insurance Company
  5. Home Insurance Agency

Written by the company

Howden is the new name for Laurie Ross. At Howden we provide car, home, van and a range of other insurance services. We are passionate about client service, and believe that the best way to support you and deliver real value for money is through our teams of friendly and experienced staff based in our local branches. Howden Insurance is an independent insurance Broker serving personal, commercial, and private clients. With over 200 local offices and branches, we’re trusted by over 1,000,000 clients across the UK and Ireland. We provide access to a wide range of personal and business insurance policies and assist you with your claims in times when you need us the most.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 4 out of 5 stars

I am in my second year with Laurie Ross…

I am in my second year with Laurie Ross and can’t fault them, the staff are so helpful and prices seem competitive. Kirkintilloch shop, take a bow and thanks for all your help.

August 5, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Thank you Alistair for taking time to leave us a 4 star review. Our Kirkintilloch team will be very happy. The Laurie Ross Team

Rated 5 out of 5 stars

Excellent service

Excellent service and cover for our Men's Shed at a very reasonable price. Staff at Mount Florida branch very helpful and dealt with all enquiries promptly and efficiently. No hesitation in renewing cover gain this year

July 21, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

We are delighted to hear this Graham, thank you for taking time to leave us a review. We will pass you kind words over to our Mount Florida team. The Laurie Ross Team

Rated 5 out of 5 stars

Hassle free experience with great…

Hassle free experience with great communication and was given a Breakdown in full for my requirements.
Very well run company with the correct attitude.

August 4, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

We are delighted to hear this Joseph, thank you for your review. The Laurie Ross Team

Rated 5 out of 5 stars

Young lady's at Rutherglen office very…

Young lady's at Rutherglen office very helpful great job girls 👍 👧 👧 👏

August 1, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Thank you for your 5 star review, our Rutherglen team will be over the moon. The Laurie Ross Team

Rated 5 out of 5 stars

Once again it is time to insure my car

Once again it is time to insure my car. With Laurie Ross, there is no fuss or bother. Everything is completed simple and easy to understand. As a pensioner - that is important for someone like me. Simply the best1 Cheers.

July 19, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Alan, thank you for taking the time to leave us a review. We are happy to hear that you found our process no fuss and that everything was easy to understand!

The Laurie Ross Team

Rated 5 out of 5 stars

Happy chappy

First and foremost the rapid response from my E Mail regarding information for building and Travel insurance l popped into Partick Branch and spoke to your branch manager Louise who was ever so helpful and explained everything I needed to know about the insurance policies which I requested
and bought.
Thank you
John Moran

July 18, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi John, thanks for the 5 stars! Louise will be delighted to hear your feedback, and thank you for saying our responses were quick and our team was helpful!

The Laurie Ross Team

Rated 5 out of 5 stars

INSURANCE RENEWALS

Many thanks to Neil Wylie & the team at partick branch who have looked after my cab insurance interests over the years,I have been extremely happy with the way my enquiries are handled I would highly recommend

July 17, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Stewart, thank you for taking the time to leave us a review. Neil and the rest of the team at the Partick branch will be happy to hear your comments, and thank you for coming back to us over the years!

The Laurie Ross Team

Rated 5 out of 5 stars

Home insurance

Staff always helpful and polite and do their best to get the right quote for insurance

July 18, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi there, thanks for the 5 stars! We are happy to hear that you found us helpful and polite.

The Laurie Ross Team

Rated 5 out of 5 stars

Very professional

I have been dealing with Laurie Ross for a couple of years and have never been disappointed. They are prompt and professional. Gillian in particular has been extremely helpful.

Rinku

July 15, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Rinku, thank you for taking the time to leave us a review. Gillian will be happy to hear your comments, and thank you for saying that we were prompt and professional!

The Laurie Ross Team

Rated 5 out of 5 stars

Happy again!

Once again, I have received excellent help from the Paisley Branch of Laurie Ross, and from Peter Andrews in particular, this time to renew House Insurance. They do a search in advance of your visit and can secure the best terms. A pleasure to deal with a local branch staffed by pleasant and helfpful people.

July 12, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi William, thanks for the 5 stars! Peter and the rest of the Paisley team will be delighted to hear your comments, thank you for saying we were a pleasure to deal with also!

The Laurie Ross Team

Rated 5 out of 5 stars

Isobel was brilliant

Isobel was brilliant, she spent up to 3 hours finding me my taxi driver deal. As a first time driver with zero years insurance behind me she found me a deal when some companies couldn’t.

July 17, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi there, thank you for taking the time to leave us a review. Isobel will be over the moon to hear your comments, and we are glad to hear we could help get you on the road!

The Laurie Ross Team

Rated 5 out of 5 stars

5 star company

5 star company, we are a small commercial client, and dealing with LR Shettleston means that one more business problem is sorted easily and professionally. great to deal with, friendly, honest information with no feeling anyone is trying to sell you something you don't need. Highly recommend them.

July 15, 2023
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Adam, thanks for the 5 stars! The team over at Shettleston will be delighted to hear your comments, and thank you for saying we were great to deal with. We appreciate you saying you would recommend us and thank you for your business.

The Laurie Ross Team

Rated 5 out of 5 stars

The staff are very helpful.

The staff are not pushy and are available for questions or to openly discuss any concerns/needs, either by e-mail or on the phone.

July 5, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Jackie, thank you for taking the time to leave us a review. We are happy to hear that you found us helpful and not pushy.

The Laurie Ross Team

Rated 5 out of 5 stars

Great staff

Great staff

July 12, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Billy, thanks for the 5 stars! We are happy to hear you found us great!

The Laurie Ross Team

Rated 5 out of 5 stars

First Class - Above and Beyond

We have been with Laurie Ross for a few years now and couldn't fault them. They are on the ball when it comes to renewal date and get the best deal around for our Taxi Insurance. Big shout out to Maureen and the Team.

July 9, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Dorothy, thanks for the 5 stars! Maureen and the rest of the Paisley team will be over the moon to hear your comments, and thank you for staying with us for a few years!

The Laurie Ross Team

Rated 5 out of 5 stars

Economy, efficiency and a genuine smile

The staff at Laurie Ross are always, knowledgable, friendly and genuinley helpful. This alone is enough to go back to them. However, I also find that their prices are very competitive. I no longer bother with comparison sites - they just waste my time and seldom deliver the prices they quote. In my experience it's much quicker, and cheaper to go direct to Laurie Ross.

July 9, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Graham, thank you for taking the time to leave us such a lovely review. We are delighted to hear that you found us helpful and friendly, and that you found our prices competitive. We look forward to seeing you again!

The Laurie Ross Team

Rated 5 out of 5 stars

Can't fault them…

Laurie Ross Shettleston have arrange our home and car insurance for 10 years, Scott arranged this years car insurance with no problems he answered our questions and emailed the documents super quick can't fault them.

July 1, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Janice, thank you for taking the time to leave us a review. Scott will be happy to hear your feedback, and thank you so much for staying with us for 10 years! We appreciate your continued business and hope to see you again soon.

The Laurie Ross Team

Rated 5 out of 5 stars

Dealt with Melanie she was very good to…

Dealt with Melanie she was very good to deal with and she offered me a great deal I could have got my insurance a bit cheaper elsewhere but i decided to go with Laurie Ross great service thanks again

July 4, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Charles, thanks for the 5 stars! Melanie will be delighted to hear your feedback, and thank you for saying our service was great. We appreciate you for choosing us!

The Laurie Ross Team

Rated 5 out of 5 stars

What can l say ,l have used this…

What can l say ,l have used this company for 12 years now.
Always a good service.
Very smiley 😁.
Always a competitive price.
🚕👍

July 11, 2024
Unprompted review
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Reply from Howden Insurance (Formerly Laurie Ross)

Hi Graeme, thank you for taking the time to leave us a review. We are happy to hear that you thought our service was good and that our prices are competitive, and a massive thank you for staying with us for 12 years!

The Laurie Ross Team

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