Outstanding customer service. I spoke with a representative called cat. She went above and beyond to meet my needs, as quickly and efficiently as possible, which I’m extremely grateful for. I woul... See more
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Review summary
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What people talk about most
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I've been using Lavie Matinika for several years. It's the only facial moisturizer I like, & I don't have to wear foundation. I'm 57 & I believe my forehead lines are less & no crow's feet have sprung... See more
Company replied
After being sceptical about these products, I receive my free samples and cancelled my subscription straight after as many more companies have promised the earth and have failed to deliver what they p... See more
Company replied
Company details
Written by the company
A pioneering UK-based company in skincare for almost a decade, selling our premium medical-grade skin care products to Dermatologists and cosmetologists worldwide and our target audience in the UK and USA.
Contact info
London, United Kingdom
- support@lavielabs.com
- www.lavielabs.com
4.2
Great
939 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Lavie Labs
Thank you so much for your kind words! 😊 We're thrilled to hear that you're loving the new cream! Your support means a lot to us. If you ever need anything or have any questions, we're here to help!
Excellent product
Very good products , made my skin super soft and stretched. I saw the difference after 2 weeks, it is crazy. I have to say that I like the “immortality” and “matinika” the most.
June 13, 2024
Unprompted review
Reply from Lavie Labs
Dear Tal,
Thank you so much for your feedback! We're thrilled to hear that our products made such a positive difference for your skin in just two weeks. "Immortality" and "Matinika" are definitely customer favorites, and we're glad they worked so well for you. If you have any other products you’d like to try or any questions, feel free to reach out. Your glowing review made our day! 🌟
Kind Regards,
Lavie Labs Customer Support Team
AVOID AVOID AVOID!!!
This company pay canary-wharf sales guys to talk to woman about products with the gift of the gab. You end up signing up to a £88.50 monthly cost for so called special products. They are ruthless in their approach and do not like to refund! Especially when you wake up and smell the coffee the next day. I’ve had to process my refund through my bank despite never receiving anything from them (apart from a pushy sales call) AVOID AVOID AVOID!
To top it all, this company is emailing me asking me to send items back I didn’t receive, before they can refund me!! Unbelievable, CHECK YOUR RECORDS . I cancelled the order before it was NOT despatched!! I’ve received nothing but aggravation from this terrible company.
Everything I’ve written is true and correct. My bank had to fight to get my refund and if you read other reviews. There are other people who have struggled when trying to cancel or receive refunds. Lavie’Lab please advise what part of the above statement is incorrect?
July 26, 2024
Unprompted review
Reply from Lavie Labs
Dear Abby,
I hope this message finds you well.
We sincerely apologize for any inconvenience you have experienced. I would like to clarify our return and refund policy. As you know, we provide refunds within 45 days of purchase, backed by our money-back guarantee. All the terms and conditions was discuss to you during the phone call and you clearly agreed for this installment plan! We have processed your refund successfully and we can see it has reflected to your account.
You are clearly giving everyone an incorrect information and clearly did not understand what you signed up for!
We tried our best to help you resolve this issue and we kindly asked you to remove this review immediately because you are clearly giving an incorrect information to everyone!
If you have any other questions or concerns or need further assistance, please do not hesitate to contact us directly at Support@lavielabs.com.
Kind regards,
Lavie Labs Customer Support
I use to use the facial cream years…
I use to use the facial cream years ago. Then stopped because I wanted to try another cheaper brand
James phoned me to asked why I stopped. Purchasing the cream and I said I couldn't afford it at the time
So James give me a 6 months subscription to keep using the cream then I had stop buying the cream because I can't afford it now ..
I loved the cream it made your face so soft and I noticed that the fine lines were very faint. I'm just sorry that I can't afford the creams anymore
February 2, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience with our facial cream. We’re glad to hear that you loved the product and noticed positive results. We understand that affordability is a concern, and we appreciate your feedback. Please let us know if there’s anything we can do to assist you in the future.
I would not give even 1 star as even…
I would not give even 1 star as even that will be too much. This company is a MASSIVE SCAM, I would not recommend this at all.
The products which I have purchased don’t work at all!!!! Tou are selling these products just for money, nothing else!! The customer support doesn’t even exist, they just ignore you!!! You do not care at all about your customers!!! As I said extremely disappointed about my experience with you!!! I would make sure I will repost this on every platform so therefor no other customers will be scammed by you!!!!
July 27, 2024
Unprompted review
Reply from Lavie Labs
Dear Madelina,
I hope you are doing well today. Firstly, I apologize for any frustration you have experienced. Upon checking your records, I can see that your concerns were handled by our support team accordingly, and your return and cancellation request has been declined as it falls outside our 45-day money-back guarantee period.
Our 45-day return and refund policy was discussed with you by our skincare consultant during the call.
If you have any other questions or concerns, please do not hesitate to contact us at Support@lavielabs.com. We are always happy to help!
Kind Regards,
Lavie Labs Customer Support
I just love my moisturiser
I just love my moisturiser, I have been buying it for a couple of years now. It is always sent out quickly when ordering wouldn't be without it.
July 12, 2024
Reply from Lavie Labs
Dear Louise,
Thank you so much for your kind words! We’re delighted to hear that you love our moisturizer and have been a loyal customer for a couple of years. It's wonderful to know that you’re satisfied with our quick delivery service and the quality of our product.
If you ever have any questions or need further assistance, please don’t hesitate to reach out to us at Support@lavielabs.com. We’re always here to help!
Thank you for your continued support.
Kind Regards,
Lavie Labs Customer Support
Love it all it’s amazing thank you
July 8, 2024
Reply from Lavie Labs
Dear Isabel,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you love all our products and find them amazing. Your satisfaction is our top priority, and we're delighted to have you as a happy customer.
If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Support@lavielabs.com. We're always here to help!
Thank you again for your kind words and continued support.
Kind Regards,
Lavie Labs Customer Support
My skin is happy with these skin care products.
I have very sensitive skin. I usually breakout just opening the jar! At first my skin got a few reddish small spots, but they went away fairly quickly. I have been using these products for over a year. I am very pleased with how it absorbs into my skin. It is non greasy which is wonderful. My 75 years young skin feels very silky and smooth. Thank you for a wonderful, clean product that gives glowing coverage.
June 18, 2024
Unprompted review
Reply from Lavie Labs
It's great to hear that you've found a product that works well for your sensitive skin! It can be really challenging to find skincare that doesn't cause breakouts or irritation, so it's wonderful that this one not only agrees with your skin but also provides such positive results. The fact that it absorbs well, isn't greasy, and leaves your skin feeling silky and smooth is fantastic. Your glowing coverage is a testament to the quality of the product. Thank you for sharing your experience!
Absolutely The Best!!
I can’t sing Lavié praises loud enough!! I began w use their products about 2 or so years ago. After about 3 months of use I noticed a vast improvement in my skin. It was smoother and firmer and just looking better. My neighbor who winters in TX,
I’m in CO, came back and asked me what I had been doing. She said I looked 10 years younger! I was so thrilled! So my advice is get to your nearest computer, cellphone or whatever and go online to Lavié Labs and get started on the new you!
June 19, 2024
Unprompted review
Reply from Lavie Labs
That's amazing to hear! It's always wonderful when you find a product that makes such a noticeable difference. The fact that your neighbor noticed and thought you looked 10 years younger is a huge compliment.Thank you for sharing your enthusiastic recommendation—it's inspiring to hear such positive results!
Best Face Cream Around…
I've been using the Matinika face cream for around 4yrs, it's amazing! Helps with fine lines & wrinkles, helps lift and tighten, facial skin! The smell is nice & fresh without being too overpowering, it is light so doesn't feel heavy on your skin. An all round fabulous buy!
June 8, 2024
Unprompted review
Reply from Lavie Labs
That's wonderful to hear! It sounds like the Matinika face cream has been a game-changer for you over the past four years. Its ability to address fine lines, wrinkles, and help lift and tighten facial skin while maintaining a light and non-overpowering fragrance makes it a standout product. Thank you for sharing your positive experience with us—it's great to know that it's been such a fabulous addition to your skincare routine!
The products are second to none,I enjoy…
The products are second to none,I enjoy using them,my skin is so much better,
I’m 69 yrs old but I receive compliments all the time on my skin.
June 6, 2024
Unprompted review
Reply from Lavie Labs
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy our products and that they've made such a positive difference for your skin. Your compliments mean the world to us, and we're delighted that others are noticing the results too. Keep glowing!
I absolutely love the Matinika face…
I absolutely love the Matinika face cream! It makes my skin look and feel so hydrated. I also love the harmony face wash. I've been using these products for a couple years now and am very happy.
June 1, 2024
Unprompted review
Reply from Lavie Labs
Thank you for sharing your experience! We're thrilled to hear that you love the Matinika Face Cream and Harmony Face Wash. It's wonderful to know that our products have kept your skin looking and feeling hydrated. Your continued support and satisfaction mean a lot to us!
I cannot contact anyone at that…
I cannot contact anyone at that company. Is there some issues with ordering?
May 9, 2024
Unprompted review
Reply from Lavie Labs
I'm truly sorry to hear about your frustrating experience with our company. Please don't hesitate to reach out to us directly at support@lavielabs.com. We value your out customer and want to ensure that you are completely satisfied with your experience
This is a luxurious and affordable product
This is a luxurious creme that melts into my skin..no stickiness! It has softened my wrinkles and keeps my skin moist. My favorite is the under eye serum. I am 76 and look much younger. Thankyou Lavie!
April 29, 2024
Unprompted review
Reply from Lavie Labs
Thank you so much for your kind words! We're delighted to hear that you love our luxurious creme and under eye serum. It's wonderful to know that our products have helped soften your wrinkles and keep your skin moist. We're thrilled that you feel and look younger—your satisfaction is our greatest reward! Thank you for choosing Lavie!
looking alive
i love this face creme it is very light on my skin makes me look alive and moisturizes my skin i never have any brake outs or irritation on my skin. thank you Lavie labs.
April 17, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your lovely feedback! We're thrilled to hear that you love our face cream and that it keeps your skin looking alive and moisturized without causing any breakouts or irritation. Your satisfaction means a lot to us. Thank you for choosing Lavie Labs!
Great products
Great products, I use them for a couple of years and they make such a difference. The service is also great, never had any issues. Would highly recommend!
November 19, 2022
Unprompted review
Reply from Lavie Labs
Thank you for your fantastic feedback! We're delighted to hear that you've been enjoying our products for years and that they've made a difference for you. It's wonderful to know that you've had great experiences with our service as well. Your recommendation means a lot to us!
Age Defyin Cream
This cream goes on smoothly and soaks into your skin nicely, giving it a soft feel. I notice my skins seems to feel plumper after using it on a daily basis. This cream does not irritate my skin either which a lot of creams do. I just wish you could get a little more for the price
March 17, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your feedback! We're glad to hear that the cream works smoothly and gives your skin a soft, plump feel without irritation. We appreciate your suggestion about the quantity, and we'll take it into consideration as we strive to improve our products. Your satisfaction is important to us!
My Favourite
I have been using this moisturiser for a while now and can find anything that competes with it.
March 10, 2024
Unprompted review
Reply from Lavie Labs
Thank you for your feedback! We're thrilled to hear that you love the cream and are seeing great results. Your satisfaction is our top priority!
A good sales pitch a sub standard product
I was called by David and he gave me a very impressive sales pitch. Talked through my skin regime and followed up with what products I would need for skin type and age.
When he told me the price - I was like “no way” so he asked what I could afford. Fast forward another 10-15mins of a great sales pitch, I’m signed up to a 4 month subscription. Stupidly, I’ve not realised - it’s not a subscription I’ve just spent £250 on a set of creams that lasted me little over a month!
One of the dispensers was faulty, he suggested I tilt it on its side, this worked of a fashion but was absolutely not full to start with. The product - face & neck youth bright gel, booster serum and the eye serum lasted less than a month and I followed David’s application to the letter. The face cream lasted longer as David kindly sent me some travel size pots too.
To say I was underwhelmed was an understatement. Over priced and caught out by a very friendly sales man. I won’t be buying from Lavielabs in the future, when something seems too good to be true, it usually is!
January 6, 2024
Unprompted review
Reply from Lavie Labs
I'm truly sorry to hear about your disappointing experience. We strive to provide quality products and exceptional service, and it's disheartening to learn that we fell short of your expectations. Your feedback is valuable to us, and we take it seriously. Please know that we are committed to addressing your concerns and improving our offerings. If there's anything specific you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to us. We genuinely appreciate your honesty and hope to have the opportunity to regain your trust in the future.
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