Lawcomm Solicitors Reviews 

434
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and prompt when answering questions throughout the entire process. Consumers often highlight that legal matters progress smoothly, with complex procedures clearly explained and managed efficiently to keep things moving. Some reviewers were not happy with the communication, mentioning that emails and phone calls frequently went unanswered or experienced long delays. People also noted frustrating service issues, a lack of transparency, and difficulties getting timely updates regarding their property transactions. Clients occasionally felt that certain staff members lacked competence or urgency when handling important paperwork.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting dedicated and professional service from named... See more

Service

Customers consistently note positive experiences with service, highlighting professional, efficient, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting prompt and swift... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the dependable communication and... See more

Customer communications

Clients share ambiguous opinions on contact, reflecting contrasting experiences with communication. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying & selling a property: It took over 18 monhs to sell my house with various failed sales.Pavan Roath was amazingly kind and supportive throughout the process. He was always there to answer any q... See more

Rated 5 out of 5 stars

Saira was absolutely amazing, effective and efficient. Got the long items of enquiries done ahead of time and kept on top of every detail. Very communicative and always on hand to answer any questions... See more

Rated 5 out of 5 stars

Easy to follow on line reports and progression of sale/purchase. Zahra, who was dealing with things for us was at the end if the phone should we have any queries that I needed answers to quickly. Thin... See more

Rated 5 out of 5 stars

I would definitely use Lawcomm again! Natalie chan was my solicitor and I can’t thank her enough she was amazing ! I am a first time buyer and to be honest didn’t really know what to expect from the h... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services

Written by the company

The firm was established in 1999 by the current Managing Director from a single desk and has grown steadily since formation in all of its main practice areas. We are happy to meet with you at any of our locations or you can work with us from anywhere without a face-to-face meeting via phone, videocall, email or our client portal.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(434)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From Barrie W


Lawcomm Solicitors were very good value. Josh Smith was very efficient throughout the selling process and he ensured everything was handled properly. Would recommend

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

Josh Smith has been amazing from start…

Josh Smith has been amazing from start to finish. He has always ensured that me and my partner were kept up to date with everything. I would highly recommend Josh to everyone. We had an amazing experience working alongside him.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Worse than bad

My house sale has been held up by the utter incompetence of Lawcomm who are acting for a purchaser in a short chain. The person at Lawcomm dealing with the case left the company without notice, and for over three weeks, nothing happened. They cannot be contacted by phone, and they do not respond to emails. The person in the chain has visited their offices several times and still has zero progress. We have been forced to put our house back on the market as we have no clue when Lawcomm will do its job. Never use this company. Like others who have posted, I will take this to the ombudsman. Their name should be changed to Law-con with the strapline “We are here to make your life difficult”.

September 5, 2024
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear Jon, from the sound of your review, you were not one of our clients. As such you are not permitted to leave us a review as you will not understand the information as clearly as an actual client. We ask that you delete this review immediately.

If we are mistaken, please provide us with your reference number so that we may investigate what has happened on your file.

Rated 1 out of 5 stars

Truly shocking experience.

Truly shocking experience.
The service received throughout was absolutely awful. They did a terrible job, costing me time and money.
But now the matter is over, they still owe me money and refuse to return it.
AVOID

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted a leave a review that reflects…

I wanted a leave a review that reflects the service I have received. As much as I haven’t completed the purchase due to lenders. James Clarke has been extremely accommodating, supportive, understanding and patient. And I will be using these again in my future as this is the service you need in this stressful time. James will no doubt look after you and put you at ease. Much appreciated with his hard work

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Natalie was excellent at helping me…

Natalie was excellent at helping me through the process of buying my first property. She was quick to respond to any emails and phone calls, helped me understand the process and made it a quick and enjoyable process.

July 18, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Wouldn't waste your time or money if your unlucky enough to get pavan I'd just throw in the towel what a waste of time and money
Update 26.08.2024 - in response to the comment from Lawcomm. We gave you ample opportunity to come back to us with an update, all of our emails and complaints were ignored so therefore this comment will not be removed.

August 20, 2024
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

We are disappointed to read your review. We would say that you have not allowed us the opportunity to progress your case with limited time from instruction to dis-instruction and therefore you have relied only on what others may say. Therefore we refute your comments about our services as you have not had the benefit of such to enable you to make your own judgement and we would ask you to remove this detrimental comment, please.

Rated 5 out of 5 stars

Excellent

Excellent. Natalie Chan from Lawcomm Solicitors has been very professional throughout the conveyancing process. She is easily reachable, prompt with replies and queries, and made the first property purchase a smooth and stress free experience. I would recommend her to anyone looking for a conveyancing solicitor.

August 19, 2024
Unprompted review
Rated 5 out of 5 stars

New Build Shared Ownership

We recently purchased a New Build Shared Ownership house and received excellent service from Saira throughout. With a limited timeframe to move Saira consistently kept us updated on the progress of the sale, made document exchange easy and worked tirelessly to have us completed as soon as possible.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

A not so straightforward eviction case

We have worked with Lawcomm solicitors on multiple occasions. This time we had an eviction case. Our solicitor Sam Nolan has been brilliant. He has done a fantastic job of submitting all documents on time and when things got complicated he once again did all the right things and put in the right applications and documents swiftly to get us our desired results. He was always a phone call away and never got tired of our multiple questions. Would highly recommend him. Thank you Sam for all your hard work.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!

Don’t waste your money!
I agreed to pay a little extra and instruct this solicitor as I was led to believe that using them would help speed up the house purchase process, I believe they have made it worse!
Tried to urgently contact Carolyn Shakespeare for 4 working days, made 73 calls and 2 emails, phone is constantly engaged ( or off hook?) . Use an online solicitor, they are a lot cheaper and at least reply to emails.

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding services

I want to express my gratitude and appreciation for how Sanjib handled our case, making the purchase of our forever home seamless and always prioritizing our best interests. He provided my husband and me with an excellent home-buying experience and supported us throughout the entire process. Thank you so much, Sanjib. You have been outstanding, and we can't thank you enough for your services.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

First time buyers

My partner and I completed our first house purchase with the assistance of Sanjib Pathak from Lawcomm. From start to finish Sanjib has been excellent and highly communicative and informative. This has been incredibly helpful and reassuring as first time buyers, navigating the process and having each step of the journey explained gave us great confidence to make well informed decisions. Sanjib is very friendly and always available to answer any questions! We would highly recommend his service!

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Service, constant delays and failure to respond to any complaints!

If you are considering using Lawcom, don't!!
I am 5 months into a relatively simple house purchase and had nothing but empty promises and a lack of communication. I have had to continuously chase for responses, filed two complaints (one 6 weeks ago), that I have had no acknowledgement of and almost lost my purchase! I am now in the situation where the sale of my property will complete in just over a week and if Lawcom can't get their act together and link in with my selling Solicitor, I will be homeless! Lawcom have had more than ample time to liaise with third parties.
If you need to speak to anyone there, good luck! No one picks up their phones, they go straight to voicemail and no matter what number you call that is displayed on their website, you go through the same recorded message and options that leads you again to the same voicemail. Emails are only answered when you pursue them twice/ three times a day! I have spent numerous hours out of my working day to send email after email after email. Something that I should not have to do when they are the service providers.
The stress and anxiety Lawcom has caused and continues to cause is unacceptable! Save yourself a whole lot of worry and instruct another Conveyancer!

August 5, 2024
Unprompted review
Lawcomm Solicitors logo

Reply from Lawcomm Solicitors

Dear Alexandra, I'm sorry to hear about the issues you have been facing. Could I ask that you email us on Feedback@lawcomm.co.uk with your reference number so that the conduct of your file can be investigated?

Rated 5 out of 5 stars

Invaluable reassurance and assistance for first time buyers

We completed the purchase of our first home today, having been supported by Natalie Chan through the whole process. Natalie was incredibly helpful, responsive, and reassuring during our purchase and was patient and understanding when there were queries we had or documents to provide. The process was made far less intimidating through having someone so lovely and thorough to help! She has been fantastic and we are so grateful for all her time.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with Josh…

I had the pleasure of working with Josh Smith who made us feel very well supported and comfortable throughout our moving process. He was badgered by myself about little things and he took it in his stride and was very professional all the way through.

Thank you so much for your help Josh

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Sam Nolan at…

Exceptional service from Sam Nolan at Lawcomm solicitors!.He is extremely professional , knowledgeable and supportive too.
I would highly recommend lawcomm solicitors to anyone.
Thank you Sam for making the whole process easy . I am so, so very grateful to you!

July 24, 2024
Unprompted review

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