London Camera Exchange - Bath Reviews 

572
•
TrustScore 5 out of 5

4.9

13 Cheap street, BA1 1NB Bath, GB

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See what reviewers are saying

Rated 5 out of 5 stars

After placing the order, communication on how it would be satisfied was very timely and clear. The item was delivered securely, promptly and well packaged. The item order was as expected with a great... See more

Rated 5 out of 5 stars

I ordered both a Think Tank Camera Bag and a pair of Nikon Binoculars whilst on offer online. Both were awaiting stock to arrive at the time but that was not a problem for me. Within a couple of days... See more

Rated 5 out of 5 stars

Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (al... See more

Rated 5 out of 5 stars

Online purchase. I can't fault the service at all, it was excellent service all round. Queries were answered quickly and fully, description on the condition of camera was spot on, the purchase went sm... See more


Company details

  1. Camera Store
  2. also in
  3. Binoculars Store
  4. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 13 Cheap street, BA1 1NB, Bath, United Kingdom

  • 01225462234

4.9

Excellent

TrustScore 5 out of 5

572 reviews

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Asks customers to review

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Replied to 94% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(572)

2,665 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Proper, old school customer service

Having ordered some kit from the website for a job a few days later and said kit arriving not working I was feeling a bit tight on time to fix the issue. Visiting my local branch in Bath we managed to find a solution to my issue on the same day. Huge thanks to Tom and Sammi for going beyond the extra mile.

July 28, 2026
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, the man working was very very kind and generous. Also incredibly knowledgeable and was able to help me out when I needed it. Will definitely be going back for any of my camera and lens needs 😁.

August 4, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended ……

Straight forward to deal with offered slightly more than quoted on trade-in product, honoured a reduced offer price on purchased product at time of enquiry which was finished by time of purchase, (all within a week) delivered next day after purchase.
Excellent service throughout and highly recommended. Bath shop.

July 22, 2026
Rated 5 out of 5 stars

Great customer service with the Bath LCE

Great customer service with the Bath LCE. So knowledgeable and helpful.

My issue was with the courier company DPD. I had to change delivery date which was accepted, I had the front door open and had a clear view during the time slot the delivery should have been made. No one turned up. I then rang DPD who stated they could not re deliver as I was out when the arrived. I informed them that the courier had not attempted to deliver my item as I was in and the door was open and no card was left. After wrangling and asking to speak to a manager they agreed to deliver it. This they did.

July 10, 2026
Rated 5 out of 5 stars

Excellent service & next day delivery!

Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I was told next day delivery was possible. The lens arrived by 1pm, was well packaged and worked perfectly. Very happy with my purchase and the service given by LCE.

July 3, 2026
Rated 5 out of 5 stars

Definitely recommended.

Great little camera shop with enthusiastic employees, a good selection and very good second-hand selection, especially online. Website and online purchase system is a tiny bit archaic but it's always been packaged well and the quality is good.
Definitely recommended.

May 5, 2026
Rated 5 out of 5 stars

Very happy with the whole process

Very happy with the whole process. I was kept informed throughout. Ordering was easy and delivery was quick and secure. Very impressed. Will happily use seller for similar buys 👍

June 17, 2026

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