Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I w... See more
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Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped th... See more
Only received part of a purchase but when I phoned to query they had already found the missing item, packed it up and it was ready for next day delivery. Anyone can make a mistake but this one was cor... See more
I've used London Camera Exchange for at least 14 years and I have to say I trust the company completely. Last week I bought a Canon 90D body (used) that was advertised as having less than 1000... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Very quick delivery.
Best prices and super fast delivery
Great service.
Great communication, fast delivery and brilliant price. Received my Rode Wireless Pro just over 24hours later.
Overall impressive service
Impressed with help given when I phoned local store - who didnt stock the item. Impressed with speed of delivery and online ease of purchase.
I purchased a new camera & lens in 2…
I purchased a new camera & lens in 2 separate transactions, and both times my enquiry was handled efficiently and with reassurance that all necessary checks had been made.
When the items arrived, they were in excellent condition, and the delivery was very fast with a secure courier. Will definitely use them again.
Part exchanged binoculars and didn't…
Part exchanged binoculars and didn't really get the price I thought I would get but the new ones are good and arrived on time
very helpful service by staff after…
very helpful service by staff after delivery problems.
Good price; quick service
Very pleased with the camera and with the genuine service from LCE. Many thanks
Quick service and good price
Hawke endurance ed 8x42 binoculars
I bought a pair of Hawke endurance ed 8x42 binoculars in the sale, with £100 off which caught my attention. Only issue was that the delivery was showing as 10 days. Anyway, I duly ordered said binoculars, and the following morning I received both an email confirmation, and a telephone call informing me that the item was in stock at the Bath store, and would be delivered the following day! The binoculars arrived as promised, and I have to say I'm very impressed not just with the item, but with the service I received from start to finish. A special mention to Graeme at the Bath store who was particularly helpful.
Thank you London Camera Exchange Bath.
Bought a pair of binoculars on line…
Bought a pair of binoculars on line during the last few days of the sale. I was kept informed of the progress at every stage. The website stated ‘allow up to five days for delivery’. I glad to report the binoculars were delivered in two days by a reputable delivery company.
A great purchasing experience Well done LCE.
Absolutely great service
Absolutely great service. Ordered one day received the next.
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