Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I w... See more
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Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped th... See more
I've used London Camera Exchange for at least 14 years and I have to say I trust the company completely. Last week I bought a Canon 90D body (used) that was advertised as having less than 1000... See more
I ordered a pair of binoculars that were on offer. The next day, I received a call which I missed, but it was quickly followed by an email explaining that the model I had chosen was no longer in stock... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Excellent
great communication with good updates on delivery product also arrived well would recommend and use again
Well done LCE
LCE had the item I wanted at a reasonable price and I received the item in good time and in good condition. All I could ask for.
Great service buying a second hand…
Great service buying a second hand camera online. Thank you.
Item as described
Fast and efficient service from start to finish 1.4 tele converter as good as described will use LCE again
LCE - Consistently good
My order was fulfilled quickly and everything was present. Precisely why I return to this supplier.
Great liaison with Sammi at Bath
Great liaison with Sammi at Bath, god price, delivery secure and on schedule.
Exceptional phone service
Exceptional phone service by a lady with a lovely voice.
Very pleased with item.
Couldn’t have been more helpful and…
Couldn’t have been more helpful and understanding. An excellent experience.
Fantastic service
Graeme went way above and beyond the realm's of great service to sort out an order I had messed up by ordering the wrong item.
Thank you !!
Quick delivery
Fast reliable service delivery
Fast reliable service delivery, worth paying for next day
I've used LCE for years and have always…
I've used LCE for years and have always found the service, pricing and stock levels outstanding - which is probably why they are one of the few camera and optics shops who still have a high street presence. On this occasion I ordered a used product online: despite an issue with the parcel carrier, their after sales support was excellent and the item when it arrived was in even better condition than advertised. With service and support like this I will be using LCE in the future!
Special mention must be made to LCE Bath for packing this order very well, and for promptly dispatching it, Lee at LCE for excellent after sales customer support, and Martin the Manager at LCE Guildford, for great support and advice over the years.
Excellent prompt service
Excellent prompt service
I would recommend and use again!
Thanks Kenny.
Staff were very helpful and…
Staff were very helpful and knowledgeable in helping me make my purchase
Prompt and clear responses to my…
Prompt and clear responses to my questions and quick delivery.
Price was OK but will never be low enough!
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