Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I w... See more
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See what reviewers are saying
Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped th... See more
I've used London Camera Exchange for at least 14 years and I have to say I trust the company completely. Last week I bought a Canon 90D body (used) that was advertised as having less than 1000... See more
I ordered a pair of binoculars that were on offer. The next day, I received a call which I missed, but it was quickly followed by an email explaining that the model I had chosen was no longer in stock... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
4.9
Excellent
524 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Excellent pricing and excellent service…
Excellent pricing and excellent service for a camera that is in short supply at the moment. Very pleased with the whole experience.
June 16, 2025
LCE have met all the criteria for…
LCE have met all the criteria for reliable on line purchasing, including, good products, good prices and quick delivery.
Will use again…
June 9, 2025
Always polite and on the ball they take…
Always polite and on the ball they take the trouble, if asked, to hand hold any purchase and describe it to you over the phone, postage is next day, well pleased.
June 2, 2025
Top customer service
Sammi from the bath branch was very helpful with locating stock for me and kept in contact to let me know how this was going.
Couldn't ask for more 10/10
June 6, 2025
Teleconverter 1.4
Found what I wanted, reserved item and needed more Pictures, they arrived within the next half hour, brilliant service, item arrived but unfortunately wasn't talking to my Camera, it happens...
So spoke to Branch about sending goods back, and they were perfectly helpful.
June 6, 2025
Excellent service throughout the…
Excellent service throughout the purchases process from the initial phone call to the LCE branch to confirm the article was still available to the dispatch and delivery.
Well done LCE
Many thanks
June 2, 2025
Had not used before but very happy I chose LCE Bath
The assistance I received from the Bath branch was very professional, friendly and helpful. I was impressed with the levels of knowledge and ability to get things done. Communication was excellent and arrangements for pick up and delivery were speedy and efficient. I would happily use them again.
May 23, 2025
Couldn’t be better!
Exactly what I wanted at the right price, delivered super fast. Excellent service and communication.
May 27, 2025
A patronising almost smug attitude
A patronising almost smug attitude, clearly intending to undermine customers expectations on resale values. Not a positive or informative experience.
June 2, 2025
Unprompted review
Reply from London Camera Exchange - Bath
Dear Josephine
Thank you for taking the time to write a review.
We were disappointed to learn that you felt your recent visit to our Bath store was not a positive or informative experience.
LCE is renowned for providing exemplary customer service and would like the opportunity to fully understand the interaction and to restore your faith in our business.
As we do not have any contact details for you, please could you contact Sammi (our Bath Store Manager) on 01225 462234.
Many thanks, Your LCE Team.
Good pricing and quick delivery
May 21, 2025
First class service from friendly and…
First class service from friendly and professional staff. Great range of products at some very good prices. Good part exchange prices.
May 7, 2025
Filters
I use LCE in Bath great staff very friendly and helpful.I ordered my filters which were then sent via Southampton branch parcel arrived quickly well packaged thank you.
May 10, 2025
Very good and responsible
May 6, 2025
Fantastic service
Fantastic service, I received an email every step of the purchase and through the delivery stage. Even supplied a number to call if I had any issues (which I didn't).
Can not recommend this company highly enough.
May 6, 2025
Ordered a set of Hawke binoculars
Ordered a set of Hawke binoculars. Arrived within 3 days and as I expected them to be.
Would I recommend. Absolutely
April 29, 2025
An online order of binoculars
An online order of binoculars. Very fast dispatch and delivery. Excellent customer service, responding promptly when I had a question about the product when I received it.
April 28, 2025
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