Friendly phone call when I called to check details of the lens. I asked whether it could be delivered to me the very next day as I was going on holiday & needed the lens. I was really pleased when I w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely fantastic company. I ordered some binoculars as an anniversary present for my husband but he had the same idea (we are off on safari). I therefore returned the ones I bought and dropped th... See more
I've used London Camera Exchange for at least 14 years and I have to say I trust the company completely. Last week I bought a Canon 90D body (used) that was advertised as having less than 1000... See more
I ordered a pair of binoculars that were on offer. The next day, I received a call which I missed, but it was quickly followed by an email explaining that the model I had chosen was no longer in stock... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
13 Cheap street, BA1 1NB, Bath, United Kingdom
- 01225462234
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service
Ordered Nikon binoculars. Great price, delivery process started very shortly after my order and arrived within two days. Top service.
Once again exceptional service from LCE…
Once again exceptional service from LCE ordered a new lens was supposed to be from Exeter but they were out of stock. Lce just got it sent from another branch no problems kept me informed all the way.
Quick and efficient
Amazing!
I ordered a second hand lens- it was exactly as described! Said on the website that it was in great condition, and it really was. Came with the original box too, so basically felt like I'd bought a brand new lens! Perfect!
Super service
Item ordered at 8am Wednesday and in my hands 2pm Thursday.
A good price on a good product (binoculars).
Brilliant
Site is easy to navigate, loads of good products. Straight-forward purchase, fast delivery. Really pleased with purchase 👍
What an experience, will definitely return
We popped into the branch in bath on Monday looking for a lens for our nikon camera. Unfortunately the store had sold the one we were looking for however the man was absolutely fantastic. He spent time discussing our options and is a credit to your company. After 15/20 mins and understanding our needs he showed us some lenses for sale at other stores. We immediately purchased one from Manchester and it was delivered less than24hrs later. Fantastic service
delivered very promptly
Friendly & Helpful staff
They sent me an email to say item…
They sent me an email to say item ordered out ofcstock but recommended replacement that would fit my camera, good customer service
Item just as described
Item just as described and delivered promptly what more could you ask?
As new tubes for Canon DSLR.
I rang the LCE branch that had a used set of Canon EF
extension tubes for sale on the all secondhand list on the website to ascertain if they were still available. The lady who answered said they were and were boxed and came with a six month warranty. I decided to purchase them and they arrived very carefully packed the next day . Was given a time slot for the delivery and that was accurate. The tubes looked to have hardly been used. I was really pleased as the whole transaction was so easy as otherwise I'd have had to travel a round trip of more than thirty miles by public transport to my nearest camera store . So I saved time , money and got a great set of accessories for very little effort. I can thoroughly recommend London Camera Exchange for their services .
I bought a used lens
I bought a used lens. It was extremely well packed, dispatched quickly and in excellent condition. LCE is my go to for camera equipment and although I price check elsewhere I do come back to them because their service, knowledge and customer satisfaction is top class. It's reassuring to buy from a legitimate business knowing that the quality especially for secondhand is top class.
Good fast service
nothing went wrong
nothing went wrong - could not have been more
helpful ( particularly over my difficulties with the
paypal system ). i much appreciated sammi's
help in particular.

Reply from London Camera Exchange - Bath
Good range of items to choose from
Good range of items to choose from, this item was from the Bath shop and like other items we have bought, excellent service.
This item was listed as having a bag included, but it wasn't in the box, after a quick call, one was sent out to us straight away and arrived a day or two later - can't fault the service
Very pleased with the product I…
Very pleased with the product I ordered. Arrived promptly and well wrapped
Outstanding Service Yet Again!
I first purchased from the LCE shop that used to overlook Chew Valley Lake in Somerset. Sadly, that shop has closed, and I guess the assistant there has retired. I was, however, very impressed with him, and as the shop was linked to the Bath store, I have used them ever since! Sammi and Graeme were once again helpful and informative, arranging the collection of my old equipment and posting the new! I would have no hesitation in highly recommending LCE Bath for all your optical requirements! Once again, excellent service!
Fast Delivery, Good Communication
Delivered next day and I was kept informed of progress.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







