London Camera Exchange - Colchester Reviews 

429
TrustScore 5 out of 5

4.9

12 Eld Lane, CO1 1LS Colchester, Essex, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great shop staff helpful ,knowledgeable & patient 🙂 and they have a good selection of cameras to look at and try (rare these days !) spent way too much but glad I could see what I was getting rather... See more

Rated 5 out of 5 stars

As the review title… LCE never fail to impress! Always top notch service throughout, super quick delivery, with items very well packaged and at very competitive prices. This is not a one off exp... See more

Rated 5 out of 5 stars

Amazing store! I exchanged two of my Canon FD lenses for a discount on a Canon EF 50mm f/1.8, and the whole process was really straightforward. James replied to my email, we arranged a date for the ex... See more

Rated 5 out of 5 stars

James was very helpful and knowledgeable and took time, on a busy Saturday, to understand my daughter’s needs when buying her first camera and we didn’t have a clue. And no pressure which was a relief... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Part of an employee owned business, London Camera Exchange Colchester is a photographic specialist retailer located in the town center. We provide a comprehensive range of both new and used equipment in-store, and online for home delivery. Part exchange is always welcome if you are looking to upgrade your gear! Other in-store service that we provide include repairs, sensor cleaning and video transfer. Our small friendly, professional and knowledgeable team – Lauren, Dave and Guy are on hand to provide you with the best possible service.


Contact info

  • 12 Eld Lane, CO1 1LS, Colchester, Essex, United Kingdom

  • 01206573444

4.9

Excellent

TrustScore 5 out of 5

429 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(429)

2,718 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I called them about a feature for my daughter's birthday camera and they immediately answered all of my questions.
I felt very well respected as a customer

April 27, 2026
Rated 4 out of 5 stars

Exceeded expectations.

The telescope which I wanted was not available at the Oxford showroom, but staff promptly ensured that Colchester, which had one, could be contacted. Colchester in turn were very efficient with the processing and delivery. Top marks to Lauren. I have docked a star only because Oxford do not seem to cater primarily to birders; the choice here is somewhat limited, but overall an excellent service and a reasonably straightforward and fair exchange process.

April 25, 2026
Rated 5 out of 5 stars

Prompt service

Prompt service, decent price. Slightly disconcerting that I had several messages from them saying my order had been passed to another store, Oxford then Winchester then Colchester making me think - is this a scam?

April 27, 2026
Rated 5 out of 5 stars

I bought a Canon EF 40mm f2.8…

I bought a Canon EF 40mm f2.8 lens for £109. The lens arrived speedily & in excellent condition. LCE always offer competitive prices, a 2 week return window, & a 6 month warranty, so I know that if I am dissatisfied with anything (for any reason), I can always return it for a refund within that returns window. What's NOT to like?

April 23, 2026
Rated 5 out of 5 stars

Excellent service from London Camera Exchange

Excellent service from London Camera Exchange. The camera was dispatched super-quick and arrived the day after I'd ordered it. Everything well packaged and plenty of emails to keep me updated. Also very competitive prices. A very satisfied customer!

April 30, 2026
Rated 5 out of 5 stars

Fabulous service

Fabulous service, quality, price and product from these guys. Recently purchased a Nikon Z50, very fast delivery, very good price and would definitely recommend to anyone thinking of purchasing from here 👍

April 30, 2026
Unprompted review
Rated 3 out of 5 stars

Actual ordering of equipment fast and…

Actual ordering of equipment fast and efficient as always however seems to have some delays with actual delivery and not getting much info as to what is happening, appreciate this is probably more to do with delivery company and Easter break than LCE.

April 4, 2026
London Camera Exchange - Colchester logo

Reply from London Camera Exchange - Colchester

Hi Dave,

Thank you for your review. I apologise for the delay to your order, the Easter break would have been a factor in delaying your parcels as DPD wouldn't have collected until the Tuesday even though you ordered the camera on Good Friday but there does appear to be an extra delay while in transit.
Once again I am sorry for this delay, DPD have not given a reason to why this delay happened.

I do hope that we can assist with any future purchases.

Best regards

The LCE Team

Rated 5 out of 5 stars

Expert knowledge, extremely helpful

Lauren was extremely helpful when choosing the right camera for our needs. We tried two different models and are delighted with our choice. The part exchange deal on our old camera was exceptional leaving us with little extra to pay.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service with a smile

I have always used LCE Colchester - and today was no exception to the service I thought I’d get while I was there

Received all information I needed to confidently buy a new camera -

The staff are brilliant 🤩

Will never go anywhere else - even though I don’t even live in Colchester now

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

LCE were and have always been very…

LCE were and have always been very competitive on price, accurate description and very fast on delivery. Great customer service and in my opinion set the standards.
I have used them many times and would highly recommend them.

March 27, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look