London Camera Exchange - Gloucester Reviews 

279
TrustScore 5 out of 5

4.8

12 Southgate Street, GL1 2DH Gloucester, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I went into the Gloucester branch to have photographs taken for a visa. I had been having trouble uploading passport photos to apply for visas for a specific country, but the size required varied and... See more

Rated 5 out of 5 stars

Brilliant selection of pre-loved camera’s and lenses. Phenomenal costumer service, walked out with a better lens than I could have dreamed of. Both Derek & Simon in Gloucester are extremely knowledgea... See more

Rated 5 out of 5 stars

I visited your shop in Oxford and got some very helpful advice on buying a DSLR. Nothing suitable was in stock, so I checked your website, and found what I wanted in Gloucester. A conversation with Si... See more

Rated 5 out of 5 stars

Excellent service by Derek and Chris. Straightforward, honest advice and the camera posted out to me the same day. What else do you need? Very happy with the Sony A7RIII and two SD cards and I’ll... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom

  • 01452304513

4.8

Excellent

TrustScore 5 out of 5

279 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(279)

2,680 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Outstanding service from the Nigel and co in the Gloucester branch. Extremely helpful with advice and shipping concerns. Also the helpline was also helpful when I had a strange payment concern. I would not hesitate to use this company again or recommend to others. 5 star, without hesitation.

December 6, 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Helped my little one so much with his grandfather's old camera to get it working again. So nice to have a shop that really cares about its customers and business. Thank you!

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Very helpful man - very attentive despite being very busy, great advice and made me confident I was buying the right thing. Thank you, Simon.

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect shop for all things photographic.

Whether you're purchasing new equipment or just need advice, Gloucester LCE is the place to go. Experienced staff will take time to answer all your questions in a friendly and competent manner. They've never let me down. I would highly recommend them for all of your photographic needs.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service everyone I use this…

Fantastic service everyone I use this shop for all my photographic needs. All of the staff are excellent and real subject matter experts that go above and beyond every time. Even whilst you wait you see first hand this is for each customer in turn.

Thanks for a fabulous service.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service as Always

The service I received from LCA was excellent as expected, having bought from LCA numerous times over the decades. Communication and delivery were all as you’d want, with the items I ordered well packaged. Both the Peak Design Slide Lite camera strap and the Peak Design Everyday Sling were reasonably priced with the discount, although I would still say that they are expensive for what they are. I will happily look to LCA (any of their branches) again in the near future when looking to add to my kit.

November 22, 2025
Rated 5 out of 5 stars

Canon RF 100-500 lens.

Canon RF 100-500 lens.
Have been eyeing this one for a while and with the Black Friday deals, had to buy it. Chris from the LCE showed me what it was capable of which has changed my perspective on my photography. Although expensive, if you can afford it, it’s a piece of kit that has me wanting to get out there and see what it can do.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable & professional - in sales and photography

As we increasingly rely on online purchases and remote communication, opportunities for face-to-face conversations with knowledgeable staff are becoming rarer. The team at London Camera Exchange in Gloucester stand out in this regard. They are not just sales representatives; they are experienced photographers who are friendly, approachable, and always willing to spend time explaining the finer points of photography.

November 17, 2025
Rated 5 out of 5 stars

Fab from the word Go.

Fab, from start to finish. I'd emailed, at night about possibly trading in and buying some equipment. Very first thing the following morning I had a really helpful reply from Simon - they could offer me a great price on my camera and also had a great deal on the new one. I went straight to the shop and spent ages with Chris as he showed me the various features I was hoping to get to grips with. Excellent company, really accommodating and knowledgeable. Couldn't be more pleased.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of used camera

Prior to purchasing the used camera I rang the LCE camera shop to ask a few questions. The gentleman I spoke to was helpful and courteous. The camera was quickly despatched and was as described. Thank you.

November 3, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look