London Camera Exchange - Gloucester Reviews 

296
TrustScore 5 out of 5

4.9

12 Southgate Street, GL1 2DH Gloucester, Gloucestershire, GB


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Rated 5 out of 5 stars

Very impressed with London Camera Exchange in Gloucester. Served by Derek (a self confessed camera geek) he was so incredibly knowledgable and patient as I am just starting out. He explained things... See more

Rated 5 out of 5 stars

I was helped today by Izzy, Simon and Derek and they were all wonderful! I had some very specific requests from my manager of camera and equipment I needed to get and they did everything they could to... See more

Rated 5 out of 5 stars

The used camera had an intermittent fault and had to be returned, which was an easy process. The staff at the Gloucester branch could not have been more helpful and understanding in dealing with this... See more

Rated 5 out of 5 stars

I went in to the Gloucester Ice and was warmly asked what was I interested in. Their assistant sorted my two camera problems and clearly explained some of the features I'd missed! When I mentioned m... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 12 Southgate Street, GL1 2DH, Gloucester, Gloucestershire, United Kingdom

  • 01452304513

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Replied to 95% of negative reviews

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4.9

All reviews

(296)

2,720 reviews in the last 12 months

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Rated 1 out of 5 stars
London Camera Exchange - Gloucester logo

Reply from London Camera Exchange - Gloucester

Hi Ralph,

Unfortunately there appears to have been a delay at the Nottingham depot regarding your order. For more information please contact our Gloucester branch. They will be able to provide you with an update.

Best regards
The LCE Team

Rated 3 out of 5 stars

Bad attitude in store.

Very speedy delivery. However, the attitude of the sales person I encountered when returning the camera bag to the Gloucester store was appalling.
I was disappointed with the bag I had ordered. After having carefully studied the description and watched a video about the product, I thought it was what I wanted. It was however, too small for my kit. I related this to the sales person, who then tried to tell me I was wrong and that it was big enough for my needs. I insisted it wasn't, so then they quite forcefully tried to sell me another, more expensive bag. I was not happy with this but they continued. I asked if they had a different sort of bag and was sharply told they did not. I also asked for another item, which they didn't have and did not offer to get for me.
I was eventually given a refund but found the whole encounter to be unpleasant and draining. They have lost this customer.

March 14, 2025
London Camera Exchange - Gloucester logo

Reply from London Camera Exchange - Gloucester

Hi MK,

I'm sorry that on this occasion we were unable to provide the service expected.

Thank you for your review,.
All the best

The LCE Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick response to item enquiry and fast delivery. Rated as used item but hard to tell difference from new as all original packaging etc.

March 1, 2025
Rated 5 out of 5 stars

I was looking for an entry level DSLR…

I was looking for an entry level DSLR secondhand camera for my daughter which was available at your Gloucester branch. I spoke with Nigel who was very helpful, he facilitated the payment & arranged for the camera to be shipped the Reading Branch for click & collect the following day for me to collect. I got a call from Mark in Reading when the camera arrived.
The camera seemed a fair price & the service was excellent, so I would recommend LCE.

December 18, 2024

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