I had a technical issue with a second hand camera bought from LCE last year. I have had nothing but really good and helpful customer service support, especially from the Manchester team, Gary and Ben... See more
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See what reviewers are saying
"Excellent camera shop in London. Helpful, knowledgeable staff, fair prices, and great selection of new & used gear. Got a great deal on my camera/lens, trade-in was smooth, and service was friendly a... See more
Great company to communicate with rather than a robot. Very knowledgeable staff who are really helpful - nothing is too much trouble. Great website, very easy to navigate and find what you are look... See more
Spoke to someone at the Manchester LCE regarding one of the used lenses. All questions I had were answered, and I made the purchase online. The lens shipped that day, surprisingly, being mid afterno... See more
Company details
Written by the company
Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 70 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.
Contact info
16 Cross Street, M2 7AE, Manchester, United Kingdom
- 01618347500
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Prompt service.
Excellent customer service.
The staff are knowledgeable and helpful. Orders are always dispatched quickly and arrive the next day. I bought a used Nikon camera and it is almost like new. I am very pleased.
Great Service
Great service and prompt reply to my queries. Kept me up to date with delivery etc.
Great product and exactly as described.
I can't praise the team here enough
I can't praise the team in the Manchester store enough. I have bought several cameras and accessories from this store after wandering in a couple of years ago as its near my workplace.
I usually end up speaking to Dave who remembers me when I go in and he is happy to help with my questions and suggests things that will help me enjoy photography. No pressure sales at all and the people here clearly know their beans so it's a pleasure to go here and see what I want next. Stores like this remind me why online or more generic outlets aren't great to buy from as LCE clearly have the passion and know how to help anyone get the best for for their requirements.
Brilliant service
Brilliant service, very quick postage, delighted again with shopping at LCE.
Great value lens, mint condition. Very fast delivery
Saw a Fuji lens I have been after for a while on LCE website. Was very good value. I ordered it at 2pm one day and it was delivered on the dot 9:30am the next day. I had a similar experience a year ago with LCE. Can’t fault them. Also the lens, if anything, was in a better condition than the description so I was very pleased.
Selling Equipment > Poor Experience
Decided to sell my camera equipment. So i filled out the quotation form , and received a quote from the Manchester store.
The quote was quite low, and after a lot of back and forth communication i finally accepted the offer.
I was asked my full name and address and preferred pick-up date. Which i provided. I also asked the question, do i need to securely package these items? (i assumed i did) , and is the postage already paid for? (i assumed it was).
No reply, i waited in the house all day on both the days i suggested for pick-up, with the items packaged ready. No-show, and still no reply.
So now they have my name, address, email, phone number. Perhaps that was all they was after. As i cannot fathom what else they were doing.
Pretty bad experience really. (I ended up selling the equipment for a better price elsewhere, with no issues)

Reply from London Camera Exchange - Manchester
Don't go anywhere else
Yet again LCE (Manchester)was absolutely brilliant
A big thanks to all the team
Easy to order and quick delivery.
Easy to order required item (Canon 2x Extender) which was delivered quickly and well packaged.
Restricted by payment rules.
The only issue was that because I don't use Pay Pal and paid using a credit card, you would only mail the goods to my registered address and not to the address I needed it to go to at short notice. This caused my granddaughter some inconvenience.
Mr Watson
A rare online shopping experience
A rare online shopping experience. The communication couldn't have been better if I was in store in person, the experience was seamless from ordering to delivery within 24 hours. Genuinly, a massive thank you to the LCE team.
Quick delivery great second hand lenses.
Another great LCE experience.
Swift, helpful communication. Camera is immaculate - like new, exceeding expectations, especially at the competitive price. LCE remains my first port of call for used photo gear. Thank you.
I like the friendly service
I like the friendly service. They go out of their way to help you, I have had a good price in the past part exchanging my gear and free next day delivery.
Thanks.
I would highly recommend LCE and I have…
I would highly recommend LCE and I have bought many gears from them. Excellent service and plenty of choice with fair price - also important that they have 6 month warranty to really help make things right when wrong.
Very good efficient service as always
Very good efficient service as always. Quick delivery items as described.
Canon 6DMk2 body
My 6DMk2 camera body seems in actually better condition than described. Plenty of bubble wrap, double boxed. Thanks.
Very kind and helpful staff
I had a fantastic experience with London Exchange Cameras in Manchester. The staff have been absolutely invaluable — not only during the purchase of my lens but especially with their excellent after-sales service.
I was having difficulty claiming the cash-back offer that came with my purchase, as I hadn’t realised it needed to be done online by the customer. When I contacted the store to enquire about it, a member of staff kindly explained how it worked. Upon realising I was struggling with the process, they generously offered to submit the claim on my behalf.
I was incredibly impressed with their kindness, patience, and willingness to go the extra mile. It's rare to come across such genuine and helpful customer service these days. I highly recommend London Exchange Cameras and wouldn’t hesitate to return for future purchases.
Mr Basilio Leone
Quality Products and Quality Service
The Manchester Branch was very helpful in advising on delivery options and arranged "Click & Collect" from the LCE Portsmouth Branch. Good communications from Staff at both branches resulted in swift, safe arrival of my purchase. Goods were exactly as described and competitively priced.
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