London Camera Exchange - Oxford Reviews 

313
TrustScore 5 out of 5

4.9

3 New Inn Hall Street, OX1 2DH Oxford, Oxfordshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Such an excellent company! Ordered late Sunday night and my item arrived on Tuesday morning. Everything about the order and delivery was so smooth, clear and professional, which I really appreciated.... See more

Rated 5 out of 5 stars

It wasn’t delivered when it should’ve been as we were travelling home , a quick phone call and parcel was rebooked for the Monday And code number given and was sorted . Very satisfied with service

Rated 5 out of 5 stars

I prefer buying locally rather than online. The LCE shop in Oxford is my nearest store and the staff are always helpful and friendly. I find the prices generally match like for like items without th... See more

Rated 5 out of 5 stars

Bought a camera from LCE and unfortunately had to return it due to a concern, but the process was handled professionally from start to finish. They communicated well, kept me informed, and tu... See more


Company details

  1. Camera Store
  2. Binoculars Store
  3. Photo Shop

Written by the company

Established in Guildford in 1956, London Camera Exchange have grown to be the UK’s premier Specialist Photographic Retailer with 26 nationwide high street locations. An employee-owned business since March 2021 that continues to evolve and build on an unrivalled 67 years of heritage. We deliver award-winning service, provide impartial expert advice and knowledge across the widest selection of cameras, lenses, binocular and optical equipment from the industry’s leading brands. As our name suggests, we are also the best place to trade-in or trade up for photographic equipment. We look forward to welcoming you in one of our high street stores or our web shop.


Contact info

  • 3 New Inn Hall Street, OX1 2DH, Oxford, Oxfordshire, United Kingdom

  • 01865410456

4.9

Excellent

TrustScore 5 out of 5

313 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(313)

2,706 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent mail order experience.

Yesterday afternoon I ordered a used lens from this branch. It was delivered, to my home address, less than 24 hours later.
The condition of the lens completely matched the online description.
The lens and original supplied accessories were ‘as new’ but considerably cheaper.
This is typical of the service I have come to expect from LCE.
Thank you very much.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible as always.

Incredible as always.
I've bought used Leica cameras and lenses over the years from LCE, and they've always been accurate with used listings. In this case, it was exactly as described – almost no signs of use, and delivery was fast. When it comes to professional cameras, they are always the ones I to go to. Thanks for all your help.

February 6, 2026
Rated 5 out of 5 stars

I recently purchased the Sony alpha a7…

I recently purchased the Sony alpha a7 from the Oxford store online. I called the shop first to make sure the product was in good enough condition as it was a used item and the man I spoke to was very helpful and friendly which helped me make my mind up.
The product arrived exactly when expected and in the condition I was told.
The prices are amazing and the few products ive purchased from LCE have all been perfect condition.
Would highly recommend them to anyone looking to buy cameras or accessories.

January 26, 2026
Rated 5 out of 5 stars

very easy to use website

I have used London Camera exchange before, so already felt confident in them. Their website is easy to use. The product details are clearly layed out and easy for an amateur to understand.
My camera was delivered using a 'signed for' delivery and arrived within a couplke of days. It was well packaged and is a nice piece of kit.

January 26, 2026
Rated 5 out of 5 stars

Excellent shop with outstanding customer service

I traded in a large amount of old camera gear, and replaced it with a new body and lenses. The staff in the shop were exceptionally helpful, hugely knowledgeable, and endlessly patient with my many questions. I have been back multiple times since to buy lenses and other accessories, and each time I have been impressed yet again.
It is rare to find a shop with such thoughtful, helpful staff with such great expertise. This shop has my highest recommendation.

January 17, 2026
Unprompted review
Rated 4 out of 5 stars

Not the usual service

Sent the wrong lens. No response to emails. Had to open a dispute with paypal. I have bought many times from LCE and they have always been excellent. On this occasion the opposite is true.

January 15, 2026
London Camera Exchange - Oxford logo

Reply from London Camera Exchange - Oxford

Dear Torchythebatteryboy.

Thank you for your review. We can see that this was your 13th purchase with us in the past year, and that there were no issues with your previous 12 orders.

We sincerely apologise for this experience. After investigating, we found that the issue was due to human error, as the incorrect model version of the item was listed. This is highly unusual for us.

We understand that the item has now been collected and that your refund has been issued.

Please accept our apologies for any inconvenience caused, and thank you for your continued support.

Kind regards,

Your LCE Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look