Le Bon Vin Reviews 

946
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and easy ordering process, highlighting the seamless experience from start to finish. Many people appreciate the excellent service provided, often describing it as first-class and a pleasure to engage with. Reviewers frequently commend the prompt and quick delivery services, with orders often arriving within 24 to 48 hours. Consumers are also very satisfied with the quality and choice of products, noting that items are well-packaged and meet expectations. The overall value and reliability of the company lead many to express their intention to reorder.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on the product, consistently praising the excellent wines available to suit... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, perfect, and... See more

Order

Reviewers mention positive feedback about their order experience, highlighting the ease of placing and paying... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have shopped at Le Bon Vin for many years, they have excellent wines to suit all tastes and price ranges. The staff are very friendly and knowledgeable. Since we have moved away from Sheffield w... See more

Company replied

Rated 5 out of 5 stars

Just used them for the first time ( Sheffield branch ) and I simply cannot fault anything with the process. I placed my order late on Sunday evening and received an email early on Monday saying it h... See more

Company replied

Rated 5 out of 5 stars

I needed to phone the company prior to placing my order. Spoke to a guy who was very helpful. I submitted my order expecting that it would not be sent to the courier that day but actually they managed... See more

Company replied

Rated 5 out of 5 stars

I encountered a problem with the courier, but when I reached out to customer support, they resolved it promptly and without any hassle. The ciders were excellent.

Company replied


Company details

  1. Wine Store
  2. Alcoholic Beverage Wholesaler
  3. Beer Store
  4. Liquor Store
  5. Wine Wholesaler and Importer

Information provided by various external sources

Welcome to Le Bon Vin Wine Merchants. Over 600 wines, spirits ands champagnes available to order on-line for next working day delivery. All our wines are imported direct so that we can pass on big savings to our customers. Buy wine on-line or from our Sheffield wine warehouse in south Yorkshire.


Contact info

4.9

Excellent

TrustScore 5 out of 5

946 reviews

5-star
4-star
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1-star

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4.9

All reviews

(946)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Ordered on Wednesday hoping it would be…

Ordered on Wednesday hoping it would be dispatched that day - but not dispatched until Thursday, so I assumed I would receive on Saturday but no! APC overnight should change their name!! Only received this morning, Tuesday!
No issue with Le Bon Vin whatsoever, but a bad courier can lose you business!!!
I am aware that I missed cut off for dispatch, absolutely my fault but there was no reason for no Saturday delivery. It was for my birthday....not to worry 😂

March 28, 2024
Le Bon Vin logo

Reply from Le Bon Vin

Sorry to hear of your issue with the delivery. For all orders placed before 2pm we can despatch the same day on a next working day service. As your order was placed after the deadline we were unable to get it on the carrier the same day and due to the Easter bank holiday the next working day from a Thursday despatch is the Tuesday. It was unfortunately the quickest delivery possible for the time but we perhaps should have done more by contacting you and explaining this would be the case. We hope you enjoy your purchase even though it was a little later than you were expecting.

Rated 5 out of 5 stars

Placed an order at 10 or 11pm and

Placed an order at 10 or 11pm and, as ever, it was at the door by about 10am the following morning. Thank you!

March 20, 2024
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Reply from Le Bon Vin

Thanks for the order, luckily you are within range of our delivery drivers! Enjoy your wines.

Rated 5 out of 5 stars

Really friendly and helpful company

Really friendly and helpful company. I had a problem with the courier and they rectified it straight away, couldn’t ask for better customer service. The product is great as well!

March 18, 2024
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Reply from Le Bon Vin

We are sorry you had an issue with the carrier but glad that it got resolved quickly and you can enjoy your purchase.

Rated 5 out of 5 stars

Very good helpful and friendly customer…

Very good helpful and friendly customer service and they provide an efficient delivery and tracking service.

March 12, 2024
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Reply from Le Bon Vin

Thank you for your order. We look forward to helping again in the future.

Rated 5 out of 5 stars

Great

Quick Delivery.

February 19, 2024
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Reply from Le Bon Vin

Thank you for taking the time to leave a review. We are pleased to hear you were happy with our service. Enjoy your purchase.

Rated 5 out of 5 stars

Order placed in the morning and…

Order placed in the morning and delivered that afternoon.

February 12, 2024
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Reply from Le Bon Vin

Thank you for sharing your experience of Le Bon Vin. We are pleased to hear you are happy with our service. Enjoy your purchase.

Rated 5 out of 5 stars

Quick & Easy

Quick, easy, great quality, on time

February 12, 2024
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Reply from Le Bon Vin

Thank you for sharing your experience of Le Bon Vin. We are pleased to hear that you are happy with our service and wines. Enjoy your purchase.

Rated 5 out of 5 stars

Very helpful throughout.

February 7, 2024
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Reply from Le Bon Vin

Thank you for taking the time to leave a review. We hope we can be of service again in the future.

Rated 5 out of 5 stars

Excellent NZ wine arrived in good time

Excellent NZ wine arrived in good time, in good drinkable/enjoyable condition! Thank you!

February 7, 2024
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with your purchase. Enjoy.

Rated 5 out of 5 stars

Review

Good wine and good service.

January 22, 2024
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Reply from Le Bon Vin

Thank you for taking the time to leave a review. We are pleased to hear that you are happy with you purchase. Enjoy.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packaged.

January 17, 2024
Le Bon Vin logo

Reply from Le Bon Vin

Thank you for sharing your experience Le Bon Vin. We look forward to being of service again in the future.

Rated 5 out of 5 stars

Good service

While delivered on time. A very quick professional service, bravo!!

December 9, 2023
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Reply from Le Bon Vin

Always great to hear! Thank you for ordering from Le Bon Vin. We look forward to helping again in the future.

Rated 5 out of 5 stars

Le Bon Vin....excellent service

Easy to do the online order and delivery was quick and on time. Excellent selection of wine available. Highly recommended

December 9, 2023
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Reply from Le Bon Vin

Enjoy your wines. Thank you for ordering with Le Bon Vin!

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