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LED Factory Mart Reviews 765

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the ease of use of the website and the straightforward ordering process. Many people are satisfied with the quality of the products, often noting that items look great, are bright, and are well-constructed. Reviewers also appreciate the fast shipping and good communication from the company, with some highlighting the quick resolution of order issues. However, some people were dissatisfied with the delivery service, experiencing significant delays and, in a few cases, receiving incomplete orders or products that were not as described. There are also occasional concerns about product quality, with some customers reporting issues like lights burning out quickly or installation difficulties due to ill-fitting parts or incorrect wiring components.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many praise the quality, ease of... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express frustration with long shipping... See more

User experience

People report positive experiences with user experience. Many customers found the website easy to navigate,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the good quality and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Products, product marketing, Reviews for products all great. I'd give 5 star if there were install videos on all the products (one of my selections had no reviews or install so I hope I won't regret..... See more

Company replied

Rated 4 out of 5 stars

I was surprised, however I can understand why a person would purchase just one. At least indicate the price as each, or apiece. I'll comment more after I receive, and install both of mine. Thank... See more

Company replied

Rated 4 out of 5 stars

I was sent an email for 20% off covers. I ordered the cover in the email and the code didn't work. I contacted customer service and sent a screenshot of the email. The customer service team resolved t... See more

Company replied

Rated 3 out of 5 stars

I ordered from you because a friend recommended the lights he purchased from you. However, I was very disappointed when at checkout your website asked if I wanted to leave a tip! A tip for an onli... See more

Company replied


Company details

  1. Auto Parts Store

About LED Factory Mart

Written by the company

Welcome to LED Factory Mart!

LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US

Our promise to you

✈️ Free & Fast Delivery ✅ LED 2-Year Warranty 🔄 30 Days Easy Return

✈️ Free & Fast Delivery  ✅ LED 2-Year Warranty 🔄 30 Days Easy Return
✨We stand behind every product. Enjoy free express shipping on all orders, a comprehensive 2-year warranty on all LED lights, and a hassle-free 30-day return policy. Your satisfaction is our commitment.💡

Contact info

3.6

Average

TrustScore 3.5 out of 5

765 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ford F-150 headlights

Very easy ordering. Great product and craftsmanship. Would definitely order again, in fact, this is my third set of lights from the LED Factory Mart.

November 17, 2025
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear LYNN,
Thank you for your continued support and trust in LED Factory Mart. We’re thrilled to hear you find our products and craftsmanship great. Your loyalty means a lot to us, and we look forward to serving you again with more quality lighting solutions. Please reach out anytime for assistance or questions—your satisfaction is our priority!

Rated 4 out of 5 stars

evrytings was good

October 20, 2025
LED Factory Mart logo

Reply from LED Factory Mart

Dear Mount,
Thank you for your positive feedback! We’re glad everything met your expectations and that you had a good experience with us. Your support means a lot, and we look forward to serving you again soon. Please reach out anytime if you need assistance or have suggestions. We appreciate you!

Rated 5 out of 5 stars

Very happy easy to install

Very happy easy to install

October 20, 2025
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Reply from LED Factory Mart

Dear SHANNON,
Thank you so much for your 5-star review! We’re thrilled to hear you’re very happy with your purchase and found the installation easy. Providing quality products that are simple to set up is always our goal. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

FAST AND EASY

Fast and easy to find product and information

November 17, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Miguel,
Thank you for the 5-star review! We’re glad to know you found our website fast and easy to use, and that getting the right product information was simple. Your feedback means a lot to us and motivates our team to keep improving the shopping experience for every customer.

Rated 5 out of 5 stars

Headlights look great 👍 arrived fast…

Headlights look great 👍 arrived fast and safe. I am waiting on other parts to fit them in a custom car I'm working on. I powered up the rgb color changing lights on them and WOW I'm speechless. I am so glad you had these in stock as most are overseas and would take weeks to receive. Thanks for a easy transaction and I definitely know where to go for future lighting projects. 👍

November 16, 2025
Unprompted review
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Reply from LED Factory Mart

Dear scott,
Thank you for the amazing review and for sharing your excitement about the headlights. We’re thrilled to hear they arrived quickly and that you’re impressed with the RGB lighting. It sounds like your custom car project is going to look incredible. We truly appreciate your support and can’t wait to help with your next lighting project.

Rated 1 out of 5 stars

If I could rate lower, I would

Sent wrong part, and is now ignoring return requests. I wouldn't order again if my life depended on it

November 3, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Cory,
We’re very sorry to hear about your experience and truly regret the inconvenience this has caused. It sounds like you received the wrong part, and we take that seriously. That’s not the level of service we aim to provide. Our support team will reach out to you directly to arrange a return and ensure you get the correct part as quickly as possible. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Cost me $1300 in repairs

Wrong fuse size for the tap. Supposed to be separate 5a and 10a fuses for the fuse you are tapping into for both the ignition and the lights. The 15a they provided prevented my car from starting, kept turning over until it failed, check engine lights came on and all 8 ignition coils threw a code and are fried along with the plugs. Customer service offered a $6 refund and 15% off my next purchase for a $1300 repair. Absolutely ridiculous

October 17, 2025
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Reply from LED Factory Mart

Dear John,
We’re very sorry to hear about your experience and the serious issue that occurred. That’s not the outcome anyone should have with our product, and we understand your frustration. We want to thoroughly review what happened to determine whether the part was faulty or incompatible with your vehicle.Our support teams can investigate further and work toward a fair resolution. Your feedback will help ensure this doesn’t happen again.

Rated 1 out of 5 stars

condensation in light

The light had condensation in it within 2 weeks of installing

October 17, 2025
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Reply from LED Factory Mart

Dear Larry,
We’re sorry to hear about the condensation issue and understand how frustrating that can be. Our products are designed to withstand weather conditions, so this shouldn’t happen. We’ll assist with a replacement or solution right away. Your feedback helps us improve product quality.

Rated 4 out of 5 stars

You guys have what I need in the…

You guys have what I need in the websites really easy to use..

November 14, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Stagg,
Thank you for your kind words and great feedback. We’re glad to hear you found exactly what you needed and that our website was easy to use. Making your shopping experience smooth and hassle-free is our goal. We look forward to serving you again soon and earning that fifth star next time.

Rated 5 out of 5 stars

It was really great

It was really great. Def would buy again

October 1, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Crun,
Awesome to hear—we love repeat customers! We’re thrilled you had a great experience and would buy again. If there’s anything we can do to make the next purchase even smoother, just let us know. Thanks for choosing us and for the glowing support!

Rated 5 out of 5 stars

Worth the install time!

ITEM ARRIVED PACKAGED VERY WELL, and quickly! The lights were slightly difficult to install, there was no instructions provided and a lot of additional wiring required for my 2022 Jeep Wrangler, including new fuses, removing fenders to get the turn signal lights to work too, etc. All in all, it was worth it, just don't expect this to be an easy job (they are NOT plug and play for any Wrangler) and if you don't know your vehicle's mechanical/electrical system, be prepared to need help. The install time was WORTH it, the lights look great, work easily on the app, and get SO MANY compliments about the uniqueness they bring!

September 14, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Carisa,
Thanks for the detailed feedback and for highlighting both the positives and the install challenges. We’re thrilled the packaging, speed, and product quality impressed you, and that the lights look great and perform well in the app. We’ll take your note about the lack of installation instructions seriously and explore adding clearer guidance. Appreciate the honest review and the compliments!

Rated 1 out of 5 stars

It’s been almost two weeks and I didn’t…

It’s been almost two weeks and I didn’t received my order. Not even email absolutely nothing!?

November 13, 2025
Unprompted review
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Reply from LED Factory Mart

Dear Petr,
We’re sorry for the delay and the frustration it caused. Our records show the order was shipped and a confirmation email was sent, but carrier delays can happen. We’re actively tracking the shipment and will update you within 24 hours. Please double-check your spam/junk folder for our messages Your satisfaction is our priority.

Rated 1 out of 5 stars

The turn signal lights were wrong and…

The turn signal lights were wrong and head light high beams shut them selves off.

October 9, 2025
LED Factory Mart logo

Reply from LED Factory Mart

Dear Herbert,
We’re sorry to hear about the issues with the turn signals and headlights. Customer safety is top priority, and we appreciate the chance to fix this. A return label has been issued for a prompt return, and we’ll process a replacement or refund as soon as the item is received. We’ll also review the product for any wiring or compatibility concerns to prevent recurrence. Your safety and satisfaction are essential.

Rated 5 out of 5 stars

I love the lights

I love the lights. I love they are made in Wyoming. I loved the service and speed on delivery.
The whole experience was great. I’ll be buying either running/ turn signal lights or headlights next.
Thanks you guysL

November 3, 2025
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear George,
Thank you for the wonderful review! We’re thrilled you love the lights and that you appreciate the Wyoming-made quality, speedy delivery, and the service you received. It means a lot to us. We’d be happy to help you pick the perfect next upgrade—whether running/turn signal lights or headlights. If you have any questions or need recommendations, just reach out. Thanks again for choosing us—your support is what keeps.

Rated 5 out of 5 stars

Good company

Great company, great product, easy to install.

October 15, 2025
LED Factory Mart logo

Reply from LED Factory Mart

Dear Michael,
Thank you for the kind words! We’re thrilled you’re enjoying the product and that installation was a breeze. If you ever need tips or have questions, we’re here to help. Your support means a lot to the team and fellow customers.

Rated 5 out of 5 stars

Easy installation and perfect fit

Easy installation and perfect fit. The instructions were clear and easy to follow.

September 14, 2025
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear customer,
Thank you so much for sharing your experience! We’re thrilled to hear the installation was easy and the fit perfect, and that the instructions were clear. If you have any questions or need further assistance, we’re here to help. Enjoy your upgrade and safe travels!

Rated 5 out of 5 stars

Fast shipping and good communitation

Fast shipping and good communitation. Excellent product way more effective than OEM headlights that came with my Bronco.

October 10, 2025
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Reply from LED Factory Mart

Dear Craig,
Thank you so much for the fantastic review! We’re thrilled to hear that your new headlights made a noticeable improvement over the OEM ones and that our fast shipping and communication met your expectations. Your satisfaction with both our product and service means a lot to us. We’re grateful you chose us for your Bronco, and we’re always here if you need anything else or have more upgrade ideas. Drive safe and enjoy your new lights!

Rated 2 out of 5 stars

When I would call customer service…

When I would call customer service number, nobody would answer. I called three or four times before I got a hold of somebody and when I did this says well will email you stuff or instructions. That’s a bad way to run a company I could never talk to anybody about any concerns that I had. It was always send me an email. No, that’s not how you solve problems

October 12, 2025
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Reply from LED Factory Mart

Dear michael,
We’re sorry for the poor experience you described. Prompt, helpful support is essential, and missing live assistance does not meet our standards. We’ll review our contact steps to ensure you can reach a real person quickly and get the answers you need.

Rated 5 out of 5 stars

Easy to order great products

November 9, 2025
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear Tim,
Thank you for the kind words! We’re glad ordering was smooth and you’re happy with the products. If you ever need recommendations or help finding the perfect fit, we’re here. We appreciate your support and look forward to serving you again. Safe travels!

Rated 5 out of 5 stars

great customer service

great customer service - I ordered wrong item and managed to get it canceled and new order placed

November 8, 2025
Unprompted review
LED Factory Mart logo

Reply from LED Factory Mart

Dear Thomas,
We’re glad to hear you had a positive experience with our team. We’re happy we could cancel the incorrect item and get your new order placed smoothly. Thank you for trusting us with your needs. If you have any questions or need further assistance, feel free to reach out. Your satisfaction is our top priority.

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