How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I spoke to Sarah who was amazing at…
I spoke to Sarah who was amazing at solving my issue very quickly. She was really nice and made everything easy and quick!
February 3, 2026
Unprompted review
Reply from Leep Utilities
Good morning Celine
Thank you for your kind feedback! We’re so happy to hear that Sarah was able to resolve your issue quickly and make the process easy. We’ll be sure to share your compliments with her—she’ll really appreciate it!
Have a great day
Kelly
Reply from Leep Utilities
Good afternoon Christopher
Thank you for your feedback! We’re delighted to hear that Michelle was very helpful. We’ll be sure to pass along your kind words to her.
Have a great evening
Kelly
Excellent customer service
I was able to speak to a lovely customer service lady, called Michelle within 5 minutes of calling Leep Utilities.
She was extremely helpful and dealt with my questions immediately and allayed my concerns. She kindly sorted my direct debit to a monthly payment so that I could spread the cost more easily.
February 2, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Catherine
Thank you for your lovely feedback! We’re so pleased to hear that Michelle was able to assist you so quickly and help put your mind at ease. It’s great to know she resolved your questions promptly and helped arrange a monthly direct debit to make things more manageable. We’ll be sure to pass on your kind words to Michelle. Thanks again for taking the time to share your experience with Leep Utilities!
Have a great evening
Kelly
Hi was speaking with Noah today
Hi was speaking with Noah today, he was very helpful and patient with me, Noah went the extra mile and expanded how the water meter reading works, he did not rush the call and was very friendly.
February 3, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Zakaria
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Noah was helpful, patient, and took the extra time to clearly explain how the water meter reading works. Providing friendly, thorough service is very important to us, and we’ll be sure to pass along your kind words to Noah. We truly appreciate your feedback and are always here if you need anything else!
Have a great evening
Kelly
Jessica was really helpful on the phone…
Jessica was really helpful on the phone and helped me through the process of setting up an account online and sorting a direct debit easily and seamlessly.
February 2, 2026
Unprompted review
Reply from Leep Utilities
Good morning Hannah
Thank you for your lovely feedback! We’re so pleased to hear that Jessica was able to help you set up your account and direct debit so smoothly. We’ll be sure to pass on your kind words to her 😊
Have a great day
Kelly
Very helpful and comprehensive support.
Very helpful and comprehensive support.
February 2, 2026
Unprompted review
Reply from Leep Utilities
Good evening Carolyn
Thank you so much for your kind words! We’re glad you found our support helpful and comprehensive with Hannah. We truly appreciate your feedback.
Have a great week
Kelly
amazing customer service
amazing customer service, listened and provided great help!
February 2, 2026
Unprompted review
Reply from Leep Utilities
Good evening Esther
Thank you so much for the kind words! We’re thrilled to hear y
Have a great week
Kelly
I spoke with an agent call Hannah
I spoke with an agent call Hannah. She was very polite, professional and took her time to listen to me. She made sure I understood whatever information she was sharing with me. She was very helpful. Thank you Hannah.
January 30, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Benedicta
Thank you so much for taking the time to share your experience! We’re delighted to hear that Hannah provided such polite, professional, and attentive support. She truly takes pride in making sure our customers feel heard and well-informed. We’ll be sure to pass along your kind words to her. Thanks again for choosing us—we’re always happy to help!
Have a great weekend
Kelly
Gemma was a great help when I called up…
Gemma was a great help when I called up today. She swiftly helped with sorting out my issue. Thank you Gemma 🙂
January 29, 2026
Unprompted review
Reply from Leep Utilities
Good morning Zee
Thank you so much for your kind feedback! We’re really pleased to hear Gemma was able to help and resolve your issue quickly. We’ll be sure to pass your thanks on to her 🙂
Have a great weekend
Kelly
All my questions were answered and my…
All my questions were answered and my queries were resolved. I was happy with the patience of the agent that I spoke with, she was very patient with me asking questiins and she provided abswers promptly
January 29, 2026
Unprompted review
Reply from Leep Utilities
Good morning Mr Osagie
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that all your questions were answered and Hannah was patient and prompt in resolving your queries. We’ll be sure to pass your kind feedback on to her.
Have a great weekend
Kelly
Fantastic customer service from Jess
Jessica was incredibly helpful with my enquiry and was able to reassure that the matters were to be resolved.
January 28, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Ryszard
Thank you for your kind feedback. We’re pleased to hear that Jessica was able to assist you and provide reassurance that the matters would be resolved. We’ll be sure to pass on your comments to her.
Have a great evening
Kelly
The agent I just spoke to was very professional
The agent I just spoke to was very polite and made sure my enquiries were duly addressed.
He also explained the services to me as a new client and I am happy about that
January 28, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Collins
Thank you very much for your kind feedback. We’re delighted to hear that Mike was polite, addressed your enquiries thoroughly, and took the time to explain our services clearly. We truly value new clients and are glad to know you had a positive experience. We look forward to supporting you again in the future.
Have a great evening
Kelly
Very good communication
January 27, 2026
Unprompted review
Reply from Leep Utilities
Good morning Desire
Thank you for your kind feedback. We’re delighted to hear you were happy with the level of communication you received from Hannah.
Have a great day
Kelly
The gentleman I spoke eith was very …
The gentleman I spoke eith was very helpful patient and pleasant
He sorted out everything so quickly and efficiently
Was a great way to start my day as this was my first call first thing in the morning
January 27, 2026
Unprompted review
Reply from Leep Utilities
Good morning Kerlyn
Thank you for your lovely feedback. We’re really pleased to hear that Noah was helpful, patient, and pleasant, and that everything was sorted quickly and efficiently. It’s great to know we could help make such a positive start to your day. We really appreciate you taking the time to share your experience.
Have a great day
Kelly
The agent I spoke with was friendly and…
The agent I spoke with was friendly and understanding of my request. Thanks Gemma!
January 26, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thanks for your feedback! We’re glad to hear Gemma was friendly and understanding and could help with your request. We’ll be sure to pass on your thanks to her 😊
Enjoy your day
Jo
Great service
The agent I spoke with, was polite, friendly and professional. She accommodated my request and was very efficient.
The only downside is the awful music playing when waiting for the call to be picked. Its a little chaotic, something calmer would be nice to listen too while waiting.😀
January 23, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon
Thank you so much for your kind feedback! We’re really pleased to hear that Jess was polite, friendly, and efficient, and that she was able to accommodate your request.
We also appreciate your honest comment about the hold music. Your feedback is valuable, and we’ll be sure to pass this along to the appropriate team as we’re always looking for ways to improve the experience while you wait.
Thanks again for taking the time to share your thoughts — we hope to assist you again soon! 😊
Have a great evening
Kelly
Michelle was very helpful and got to…
Michelle was very helpful and got to the bottom of a on going long term issue
She was patient and thoughtful and I really appreciated her help .
Thank you so much
January 21, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sue
Thank you for sharing your experience. We’re delighted to hear that Michelle was so helpful and took the time to resolve a long-term issue. Her patience and thoughtfulness are greatly appreciated, and we’ll be sure to pass along your kind words. Thank you again.
Have a great evening
Kelly
This morning I spoke to Mike he was…
This morning I spoke to Mike he was very helpful and kind and and assisted me very quickly.
January 22, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Hamida
Thank you for taking the time to share your experience. We’re glad to hear that Mike was helpful, kind, and able to assist you quickly. We’ll be sure to pass along your kind words to him.
Have a great evening
Kelly
This morning I was assisted by Will
This morning I was assisted by Will. He emailed me the information I required promptly, having updated on my existing application form. He was polite and helpful.
January 21, 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thank you for taking the time to share your experience. We’re delighted to hear that Will was able to assist you promptly and provide the information you needed while updating your application. We’ll be sure to pass along your kind words to him. Please don’t hesitate to contact us again if we can help with anything else.
Have a great day
Kelly
I called today and spoke with a lovely…
I called today and spoke with a lovely lady called hannah. She was extremely helpful and kind towards me. She helped me sort out my debt and also gave me information I wasn't aware that I was entitled too. Thank you hannah
January 21, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Emma
Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that Hannah was able to help you and provide clear, supportive guidance. We’ll be sure to pass on your lovely feedback to her. If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Have a great evening
Kelly
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.