How rare these days to be able to call a company who employ people to answer the phone. Not only that, they speak and understand English. Gemma was fabulous from start to finish. Understood the query... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am newly back in the country and navigating my way around all the providers I have for my new house. I received a letter from Leep and didn't know what it was for so I called and spoke to a lovely y... See more
Company replied
I have just spoken to the most helpful and kind member of your staff on the phone Hannah, she spoke clearly, was very warm and explained everything to me and sorted my account and the transfer to my n... See more
Company replied
Brilliant, professional and caring staff. Michelle was very nice, answers were professional and quick. She understood my problem and hopefully it will be sorted out this week. She also explained me... See more
Company replied
Company details
Written by the company
Leep Utilities (Leep) owns and operates regulated and non-regulated multi-utility networks across the UK. With sites in MediaCityUK, Liverpool Waters and Canary Wharf, our broad range of capabilities includes electricity, water and wastewater, alongside heating, cooling and hot water services.
Contact info
2nd Floor, Metro, 33 Trafford Rd, M5 3NN, Salford, United Kingdom
- 0300 373 3540
- hello@leeputilities.co.uk
- www.leeputilities.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Hannah was really helpful
Hannah was really helpful, efficient and quick to get my issue sorted. Very impressed
March 26, 2026
Unprompted review
Reply from Leep Utilities
Good morning Claire
Thanks so much for your lovely review! 😊 We're so glad Hannah could help you quickly and efficiently. We'll make sure she sees your kind words!
Have a great day
Kelly
Fast and easy new account setup.
March 26, 2026
Unprompted review
Reply from Leep Utilities
Good morning Yura
Thank you for your feedback! We’re pleased to hear your account setup was fast and easy with Mike. If you need anything else, we’re always here to help.
Have a great day
Kelly
I’m really happy with the service from…
I’m really happy with the service from Leep Water. Everything has been smooth and reliable, and it’s clear they genuinely care about their customers. What stood out the most to me is the attitude of their staff — always friendly, patient, and willing to help with any questions. It makes such a difference when you feel valued as a customer.
Overall, a great experience and I’d definitely recommend them to others!
March 26, 2026
Unprompted review
Reply from Leep Utilities
Good morning Hajerhmed
Thank you so much for your lovely review! 😊 We’re delighted to hear everything has been running smoothly and that Deb's friendly and supportive approach stood out to you. Making our customers feel valued is exactly what we strive for, so your feedback means a lot. Thanks again for your recommendation!
Have a great day
Kelly
Michelle was very helpful and sorted…
Michelle was very helpful and sorted out for me what i needed. No issues at all with customer service.
March 25, 2026
Unprompted review
Reply from Leep Utilities
Good morning Jo
Thank you for your kind feedback! We're really pleased to hear that Michelle was able to help you and get everything sorted smoothly. It's great to know you had a positive experience with our customer service. We’ll be sure to pass on your comments to her. If you need anything else, don’t hesitate to get in touch!
Have a great day
Kelly
Its really helpful and informative and…
Its really helpful and informative and my request was entertained at once on call. Thanks to the team specially Noah for his on phone support.
March 25, 2026
Unprompted review
Reply from Leep Utilities
Good morning Sanaullah
hank you for your wonderful feedback! We're delighted to hear that you found the support helpful and informative, and that your request was handled promptly during your call. A special thank you for recognising Noah’s on-phone support — we’ll be sure to share your kind words with him and the team. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Have a great day
Kelly
I called today to sort direct debit and…
I called today to sort direct debit and name change. I spoke to Deborah. The call was pleasant and she was fab. Thank you
March 25, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Mrs Smith
Thank you for your kind feedback! We're delighted to hear that Deborah was able to assist you with your direct debit and name change, and that you had such a pleasant experience. We'll be sure to pass on your lovely comments to her 😊
Have a great evening
Kelly
Reply from Leep Utilities
Good afternoon Bella
Thank you for your feedback! We're so pleased to hear you received great customer service. We really appreciate you taking the time to share your experience 😊
Have a great evening
Kelly
I had a call with customer service and…
I had a call with customer service and they helped me solve the problem.
March 24, 2026
Unprompted review
Reply from Leep Utilities
Good morning
Thanks for sharing your experience! We’re really pleased our customer service team could help get everything sorted for you.
Have a great day
Kelly
Lovely and very respectful I love them
March 24, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Raian
Thank you so much for your kind words! We're delighted to hear you had such a positive experience with Michelle. Being respectful and friendly is very important to us, and it’s wonderful to know you felt that. We truly appreciate your support!
Have a great evening
Kelly
Michelle was great and assisted me with…
Michelle was great and assisted me with getting a refund back to me
March 24, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Fuad
Thank you for your kind words! We’re so pleased to hear that Michelle was able to assist you and make the refund process smooth. We’ll be sure to pass along your feedback to her—she’ll really appreciate it. If there’s anything else we can help with, please don’t hesitate to reach out!
Have a great evening
Kelly
I spoke to Michelle today
I spoke to Michelle today.
She was kind, helpful and listened.
A credit to your company.
March 23, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Michelle was kind, helpful, and attentive during your call. It’s wonderful to know she made such a positive impression — we’ll be sure to pass your kind words on to her.
Enjoy your day
Jo
Spoke with Deborah today at Leep
Spoke with Deborah today at Leep - have been paying my water for 12 months on a new build apartment via Southern Water until being told yesterday I should have been paying Leep instead - not happy with SW however Deborah was fantastic, dealt with the issue, put my mind at rest and set the account up with a minimum of fuss and explained things in a simple and helpful way - in a time of generally rubbish customer service it was fantastic to get someone who proved decent customer service still exists :-)
March 20, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you so much for your feedback. We’re sorry to hear about the initial confusion, but we’re really pleased that Deborah was able to step in, resolve everything, and make the process straightforward and stress-free for you.
It’s wonderful to hear that her clear explanations and supportive approach made a difference — especially in a situation like this. We’ll be sure to share your kind words with her, they will mean a lot.
Enjoy your day
Jo
Excellent Service given to me today by…
Excellent Service given to me today by Jessica. Jessica was very efficient, knowledgeable and extremely professional. Answered all off my questions regarding my up and coming Bill. Would recommend Leep as your Water Supplier. I have been with them over the past several years. Wouldn't change.Extremely Happy.Thank you Jessica
March 19, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you so much for your kind and detailed feedback. We’re thrilled to hear that Jessica was efficient, knowledgeable, and professional in helping you with your upcoming bill.
It’s fantastic to know you’ve been a happy customer for several years and would recommend us — that truly means a great deal. We’ll make sure Jessica sees your lovely comments.
Enjoy your day
Jo
Customer Service Rep Deborah
I recently moved into a flat that uses Leep Utilities and signed up for a new account with Deborah today. She was very helpful in setting up the account for me and giving me an overview of the monthly costs, direct debit scheme and gaining information from the online account.
March 18, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for taking the time to share your feedback. We’re delighted to hear that Deborah was very helpful in setting up your new account and clearly explaining your monthly costs, Direct Debit, and how to use your online account. We truly appreciate your kind comments and will be sure to pass them on to her.
Enjoy your day
Jo
Amazing place Mark 110% one of best…
Amazing place Mark 110% one of best trainers around extremelly pleased would recomend 100%
March 17, 2026
Unprompted review
Reply from Leep Utilities
Good morning Jose
Thank you so much for the amazing feedback! We’re thrilled to hear you’re extremely pleased and that Mark made such a great impression. Your recommendation means a lot to us!
Have a great day
Kelly
The person who talk to me was nice and…
The person who talk to me was nice and assisted me with respect and answered all the questions I had. Thank you so much.
March 17, 2026
Unprompted review
Reply from Leep Utilities
Good morning Tharika
Thank you for your kind feedback! We’re glad to hear that you had a positive experience with Noah and that all your questions were answered. We appreciate you taking the time to share this.
Have a great day
Kelly
Great communication and explanation
Spoke to Will who sorted me out quickly
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for sharing your experience. We’re delighted to hear that Will was able to help you promptly and get everything sorted quickly. Your feedback is greatly appreciated.
Enjoy your day
Jo
Called today and spoke to Mike who was…
Called today and spoke to Mike who was super helpful and friendly, sorted my bill out and issued my refund with no hassle
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Sophie
Thank you for your kind review! We're really pleased to hear that Mike was able to help resolve your bill and arrange your refund quickly and smoothly. We'll be sure to pass on your lovely feedback to him. If you need anything else in the future, please don’t hesitate to get in touch!
Have a great evening
Kelly
Fabulous service
A lovely, helpful lady, sorted my refund & direct debit out very quickly.
March 16, 2026
Unprompted review
Reply from Leep Utilities
Good afternoon Theresa
Thank you for your lovely feedback! We're so pleased to hear that Michelle was able to help you quickly sort out your refund and direct debit. We'll be sure to pass on your kind words. If you need any further assistance, we're always here to help!
Have a great evening
Kelly
Spoke to Sem
Spoke to Sem, wonderful customer service as a new customer.
March 13, 2026
Unprompted review
Reply from Leep Utilities
Good Morning
Thank you for your feedback. We’re delighted to hear that Sem provided wonderful customer service and helped make your experience as a new customer a positive one. We truly appreciate you taking the time to share your experience.
Enjoy your day
Jo
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