Great service to use - unless you decide to transfer the money into a gift card. The website fails to inform you that the gift.cool app does not work outside of France. Meaning the donations collecte... See more
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I registered using the term "Family" instead of my first name, because i paid for a common contribution. What appears is the name on my bank card, instead of the registered name. This is disappointin... See more
Company replied
I think it's an excellent service to be able to collect money for a gift to a person from people spread out all over the world. However I don't understand why you should ask for my birth date and year... See more
Company replied
My experience was fine, except when trying to leave my message to the beneficiary. I had to recreate and rewrite about 5 times. Each time I was about to finish, as I was rereading my note to the benef... See more
Company replied
Company details
Information provided by various external sources
Founded in 2009 by Céline Lazorthes, Leetchi.com is the leading European service for online group money collection. Its easy and secure interface allows anyone to create a money pot and invite other participants with the aim to finance any type of project. With Leetchi money pot you can turn your projects into a reality from buying group gifts (for birthdays, leaving dos, weddings, baby showers etc.), organising events to supporting people in need and causes close to your heart!
Contact info
3.0
Average
804 reviews
Hasn’t replied to negative reviews
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I have had the same experience as many…
I have had the same experience as many of the people here. The gift is blocked and I can’t send it. The person we have gifted is chasing me and defeats the entire sentiment of the gift. I have tried to access the help desk and it won’t accept my password and won’t email me a new password. I have the distinct feeling of being conned.
Please can someone contact me urgently.
Update :
I don’t have Facebook or instagram. You can see my profile on leetchi. Please can you enable me to be able to pay my friend her gift.
February 3, 2022
Unprompted review
Reply from leetchi.co.uk
Hello Sophie,
I'm sorry for the difficulties encountered with our service. Can you please contact us on Facebook (Leetchi.com) or Instagram (Leetchiweb)?
We will be able to exchange better.
For your information, you can contact customer service at serviceclient@leetchi.com.
Have a nice day,
Alice
Can't transfer the money and Leetchi does not reply
There is no customer service. I have been trying to transfer the money but the system do not validate the ID after many days and we do not get an answer from Leetchi. Their phone does not work and we have no email replies. My friends from work organized a money pot to help with my daughter's surgery next week, but it seems that I won't have it transferred to me on time. I read the reviews here and I am scared that I will never have it. I don't recommend using this website at all.
January 24, 2022
Unprompted review
Reply from leetchi.co.uk
Hello Simone,
I would like to offer you our sincere apologies for this bad experience.
I am here to help you, I just asked you for a little more information via the Trustpilot contact form.
Have a nice day,
Alice
Unable to transfer money to personal a/c.
Like the majority of people on here, I am unable to transfer the money that was deposited in my money pot for a family present, and I am livid! My ID was validated but the tel n° and the message given in the email —"Kasia and her team are ready to help Monday-Friday 10 AM to 6 PM tel +44 20 8068 2189"—isn't a valid number and I just rcv the message "Your bank transfer on Leetchi.com has been refused". The contributors to my pot are based in the Netherlands and the UK, hence my reason for thinking Leetchi would be a good choice. How wrong I was. Avoid like the plague. However, it would be nice if someone from the team could advise me on how to go about receiving the €184 that continues to earn interest for Leetchi and prevents me from purchasing the intended gift.
EDIT: I wrote this before I messaged you Alice. I look forward to hearing back from them. Thanks for your help.
EDIT #2. Well four days later and I haven't heard anything. Just attempted a x-fer again. Let's see if this works!
EDIT #3: 25th Jan "A dedicated agent will get back to you as soon as possible." Two weeks later—7th Feb, still no reply!
January 20, 2022
Unprompted review
Reply from leetchi.co.uk
Hello Stewart,
Unless I'm mistaken, we were talking on Messenger earlier.
Customer service is aware of your situation.
A dedicated agent will get back to you as soon as possible.
Have a nice day,
Alice
3 months and I still don't have my money
We used Leetchi to collect money for a colleague. I then spent my own money because the withdraw process was slow. What I did not expect is to be waiting 3 months later. They are utterly unresponsive to messages.
The information I have is "Your bank transfer request of €xxx.xx has been sent. The beneficiary should receive it within the next 48 hours (working days)."
I've checked with my bank and they have no record of any payments.
Edit: I have changed my rating to 2 star from 1 star.
When you transfer your money, you'll have to use international transfer information. Not all banks provide this.
I made the error of using my personal address for the transfer instead of using the banks address. Not at any time though did I get informed of this error or that there was even an error. The support provided due to this original post, earned me one response from them which still did not tell why the transfer failed.
There are other services available in the UK, I suggest you use them and not Leetchi.
January 13, 2022
Unprompted review
Reply from leetchi.co.uk
Hello,
I would like to offer you our sincere apologies for this bad experience.
I just asked you for a little more information via the Trustpilot contact form.
Have a nice day,
Gilbert
A similar experience to many others on…
A similar experience to many others on this site it seems. I have been generously gifted a significant sum of money by my ex colleagues as a leaving gift and now Leetchi are refusing to execute the bank transfer. Its not a problem at my UK bank so they cannot help. Leetchi's UK phone number does not work (''number not obtainable'') and the so-called ''help'' email refuses to reply , even after repeated prompts. Avoid this company at all costs would be my advice.
January 12, 2022
Unprompted review
Reply from leetchi.co.uk
Hello John,
I would like to offer you our sincere apologies for this bad experience.
I just asked you for a little more information via the Trustpilot contact form.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello William,
Thank you for taking the time to leave us a review.
We couldn't have said it better!
Have a nice day,
Alice
Non-existent customer service
No response whatsoever to various emails over the past 2 weeks with regards to the inability to redeem the pot. Phone number doesn't work either. Money in the pot is now sitting in void and there is no willingness to help resolve the issue. Unbelievable.
January 8, 2022
Unprompted review
Reply from leetchi.co.uk
Hello,
I would like to offer you our sincere apologies for this bad experience.
I immediately report the problem to customer service, an agent comes back to her by email as soon as possible.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Roberto,
Thank you for your feedback.
We are really happy that you like Leetchi !
Have a nice day,
Alice
Customer Support doesn't exist
It has been 1 week that I'm trying to contact the customer service by leveraging the webform (FYI - the website leetchi zendesk doesn't allow me to access with my credentials which are valid to access to my money pot). I also tried to call them. No answers so far in both ways. Is there someone working in this company? Or is it a fake company? I created a money pot to collect money for Charity and I can't finalize it.
December 21, 2021
Unprompted review
Reply from leetchi.co.uk
Hello Federica,
I would like to offer you our sincere apologies for this bad experience.
I immediately report the problem to customer service, an agent comes back to her by email as soon as possible.
Have a nice day,
Alice
Fantastic way to "chip in" in a global…
Fantastic way to "chip in" in a global context. Easy to use :-)
December 15, 2021
Reply from leetchi.co.uk
Hello Nina,
thank you for your feedback.
We are really happy that you like our concept! See you soon on the platform, I hope!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Jerome,
Thank you for your feedback.
Glad your participation went well!
Have a nice day,
Gilbert
paypal is not allowed
December 13, 2021
Reply from leetchi.co.uk
Hello Sara
thank you for your feedback.
Leetchi thrives on feedback from its users. For your information we do not offer PayPal as it is one of our direct competitors. You can rest assured that the payment methods available on Leetchi are equally secure.
Have a nice day,
Gilbert
Your LeetchiTeam
DONT USE LEETCHI !!!!!!
DONT USE LEETCHI !!!!!!
I collected money with friends for a pool in summer...
One day suddenly my password didnt work anymore. Everytime I tried to renew my password I was told I took too long to change.
I even asked a lawyer to help but didnt sucseed because they dont answer !!!
I STILL WAIT TO GET OUR MONEY... FOT MORE THAN A YEAR NOW !!!
December 8, 2021
Unprompted review
Reply from leetchi.co.uk
Hello Gloria,
The team joins me in offering our sincere apologies for this bad experience with our service.
In order to escalate the problem to my colleagues, could you please send me the link to your money pot via the Trustpilot form?
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello YY,
thank you for your feedback.
Glad your participation went well!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Jean-Luc,
thank you for your feedback.
We are really happy that you like Leetchi!
Have a nice day,
Alice
I like the idea and hope other people…
I like the idea and hope other people do the same.
December 4, 2021
Reply from leetchi.co.uk
Hello Elio,
We are really happy that you like our concept!
See you soon on the platform, I hope!
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Phil,
thank you for your opinion.
Leetchi feeds off your feedback, which helps us to improve our service.
I pass this on to my colleagues.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Cord,
thank you for your feedback.
We are delighted that you like Leetchi!
Have a nice day,
Alice
You could get more people involved if…
You could get more people involved if you add PayPal Option
December 3, 2021
Reply from leetchi.co.uk
Hello Steffen,
Thank you for the feedback.
For your information we do not offer Paypal as it is one of our direct competitors.
I will nevertheless pass on your opinion to my colleagues. Whether positive or not, your feedback helps us to improve our service.
Have a nice day,
Alice
Reply from leetchi.co.uk
Hello Heiko,
Thank you for the feedback.
We are delighted to hear it and will be happy to help you if you need us!
Have a nice day,
Alice
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