Legal Deedpolls Reviews 

154
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Came across this company doing an online search and was a bit unsure as having never used them before but i'm very happy i trusted them as the service has been outstanding each time. Had to call up a... See more

Rated 5 out of 5 stars

Excellent service and seamless from start to finish ... very impressed at how easy to use the website was, cheaper options if you choose, options for more copies and verified copies. Emails advising o... See more

Rated 5 out of 5 stars

Extremely swift, dealt with a query of a change of name replacement deed poll document on that day. I had messaged my question in the live chat, a response was speedy and then my I received a phone ca... See more

Rated 3 out of 5 stars

The service was quick and reasonably priced but the incorrect address was used on my certificate. I emailed immediately as I was concerned it may affect my passport application. As it happened it didn... See more

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4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.5

All reviews

(154)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick Service

Arrived very quickly. Clear instructions and helpful advice on who to contact with correct documentation.

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

I found the sevice easy

I found the sevice easy, quick and clear to understand very happy !
Was on my door mat within a few days ready to go .
10/10 Thank you !

January 9, 2020
Unprompted review
Legal Deedpolls logo

Reply from Legal Deedpolls

Rob, Thank you very much for your feedback, we are improving our processes all the time to try and make it as smooth an experience as possible.

Rated 3 out of 5 stars

Quick and easy but they missed my…

Quick and easy but they missed my middle name off it

November 8, 2019
Unprompted review
Legal Deedpolls logo

Reply from Legal Deedpolls

Good Morning Pauline,

I am afraid you didn’t include your middle name when you completed the order form, so the deed we sent you was correct with the information you provided. Please contact us and we will try to remedy for you

Kind Regards
Legal-Deed Polls

Rated 5 out of 5 stars

Excellent service

Very quick and easy form to fill in ,good value for money . Quick delivery and easy steps to finalise my deedpoll.
Definitely use them again in the future.

November 2, 2019
Unprompted review
Rated 5 out of 5 stars

I'm so happy with my sons deedpoll…

I'm so happy with my sons deedpoll papers I have been waiting for ages to get my sons name changed and now I have done it father not been in touch since he was 18 months old and now hes 15 yrs old and hes so happy ty again for ur quick service

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

lost deed poll paper

Ordered a new Deed Poll to replace my original that I needed to apply for my first passport. Service was excellent. Would recommend these guys to anybody needing a replacement.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Spot on service

Spot on service! Penney from customer service was brilliant help after my bank had issues. ignor the bad reviews that's just people not knowing what they're on about!

September 19, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased indeed

Very pleased indeed. Easy to follow instructions and guidance online. Professionally prepared and although I paid for Royal Mail 'Sign For' delivery I was impressed how quickly it was sent out. I'll admit I was initially weary of using any online service but it such a saving and glad I took the plunge. Would recommend to anyone.

September 17, 2019
Unprompted review
Rated 1 out of 5 stars

I am not happy at all

I am not happy at all, I paid to Recieve originals, but the last three were on white paper. However what was even worse is that this company had written my name wrong. In the first email they sent me, my name was correct, but when they sent out the copies to my address, my name was incorrect and not attractive to look at. I recieved one original, with one red stamp and the others done on white paper for £6 for additional copies on white paper; that I could have photo copied myself. All copies should have been exactly as the first with a red stamp.
I promptly emailed and left the company with a message on their answering machine in addition I told them of their mistake with my name with the incorrect name. They replied and said it was my mistake which is soundly shocking. I am an artist and the spelling of a new name visually for me is a serious thing. I asked for a full refund because this was an unhappy experience, for them to blame me when I had written name correctly is wrong. I have not yet been told that I will receive a full refund. I have proof that the email they sent, had correct details but when they physically sent out documents they did it wrong. I do not understand why I now cannot get through to this company with the number provided. Is this a scam!???

August 26, 2019
Unprompted review
Rated 1 out of 5 stars

Not too happy to be honest.

Not too happy to be honest.

I paid for my deed poll (not a legal requirement to have one made up, but thought it would be nice as it was part of a gift).

I paid for the original and "copies" of my original certificate, which were charged at an additional price of course.

This was understandable as I assumed if it was £15.99? (can't remember the exact price of the one deed poll) then an extra £6 or so for copies is not too bad.

I received my deed poll and was told that I would receive an e-mail the same day with a cover letter to attach to send to companies.

I opened up my package and the first deed poll was as expected, a faux (as in because I could literally write it on plain paper and have the same effect) legal document with a imitation wax stamp on the document on what looks lke legal paper.

The item wasn't too bad. It certainly didn't warrant the price tag, but it was ok for the purpose I wanted.

My problem is that the "copies" I paid for, were basically printed out on plain white paper which were not a copy of the original, they were just some text typed up with some printed signatures/a pretend stamp on them.

I contacted support to ask if it was the case that this is how basic the copies where how is the extra cost warranted (£6 for 3 pieces of plain white paper which had been printed on) as if this was the case, I could have just photocopied the original myself for a tiny fraction of the cost.

I was told they do not take complaints via message and to call them. I called and was told "that's just how it is" and was told to call back.

I then contacted support to ask where my e-mail with my cover letter was as I had not received it yet and it was the day after they said I'd be getting it.

Support were rude and quite abbrupt simpl replying "I'll send it out again" and then closing the chat window immediately.

I've been waiting since midweek to receive this (correct me if I'm wrong but e-mails usually arrive in an instant once they're sent).

Overall I'm not too happy with the product and service given to me by this company and it seems their website claim of "if you are not 100% satisfied you will receive a full refund" is false.

I've also received a massive influx of junk e-mail since giving my e-mail address to this company. (Which is new) now I'm not saying this is 100% their fault, or that they've sold on my e-mail. But if anyone else has experienced the same, please comment.

-edit- after reading this review they have called me to offer a full refund, so I can't fault them on that. But I will not be deleting my comments because of this, as the problems will still be present for other customers... and I'm still yet to receive my cover letter so found one elsewhere.

June 16, 2019
Unprompted review

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