I required a replacement glass bistro table top as the original was broken during a storm. I was asked to provide photos and I sent a copy of my invoice. I received an amazing email saying that a... See more
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Bought a Grillsteam Elite 4 burner BBQ had little issue with LED lights on BBQ not working but after a few emails etc this issue was resolved. I dealt with a guy called David Rainey in customer servic... See more
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I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial e... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.6
Excellent
349 reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Grillstream BBQ
I bought a Leisuregrow Stream Grill BBQ from John Lewis.
A couple of weeks ago, during a routine barbecue, the unit suddenly and uncontrollably caught fire. Flames erupted beneath the grill, setting nearby materials alight—including the charcoal and, most alarmingly, the connected gas bottle. I managed to extinguish the fire only through considerable effort and sheer luck. Had I failed, the outcome could have been catastrophic: severe harm to myself and my property, as well as a serious risk to my neighbours and anyone nearby.
This incident was not only completely unacceptable but also extremely distressing.
When I reached out to customer service, they immediately refused to accept any responsibility and instead placed the blame on us, alleging incorrect usage.
First Edit:
Dear The LeisureGrow Team member
You continue to state that flammable materials must not be placed within 60cm of the grill. Yet the hose you provided to connect the gas cylinder to the barbecue measures only around 50cm. This is a direct contradiction in your own safety requirements.
It is clear that instead of addressing the core issue, you are attempting to shift the blame onto the customer. The real and critical problem here is the leak inside the barbecue, which allows gas and grease to accumulate in the cabinet. This inevitably causes ignition, regardless of what is stored there. Even if I left only a pair of barbecue gloves inside, they would catch fire. And even if the cabinet were completely empty, am I really expected to clean leaking grease from inside the cabinet after every use on a barbecue that cost £518? That is unacceptable by any standard.
Furthermore, your approach of blaming the customer without properly understanding the actual defect in the product is extremely concerning. Once again, let me be absolutely clear: the issue is the leak within the barbecue itself. That is your responsibility as the manufacturer, not mine as the customer.
I trust this time the seriousness of the matter is understood.
August 19, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your review.
We're very sorry to hear about your experience and understand how distressing it must have been.
Safety is our top priority, and we want to clarify that the Grillstream BBQ includes clear instructions both in the manual and on the product itself:
• A label on the base panel shows that gas cylinders must not be stored inside the cabinet.
• The manual warns against placing flammable materials within 60cm, storing anything flammable under the grill, and placing the hose near heated surfaces.
• It also emphasizes that gas cylinders must be stored externally in a well-ventilated area, and that users must regularly check for gas leaks.
Storing a gas bottle or flammable materials (such as charcoal) under the grill during use creates a serious risk. If a leak occurs inside the enclosed cabinet, it can ignite. If stored externally as instructed, any gas would dissipate safely. Which having reviewed the correspondence received is where you have stored the fuel.
While we understand your concern, the issue appears consistent with incorrect usage as outlined above and confirmed within your correspondence received.
Kind regards,
The LeisureGrow Team
Great customer service from the team
Great customer service from the team. Quickly answered my questions and response was insightful.
September 4, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words!
We’re thrilled to hear that our team was able to quickly answer your questions and provide insightful responses.
Your satisfaction means a lot to us, and we’re always here to help whenever you need. Looking forward to assisting you again in the future!
Kind regards,
The LeisureGrow Team
Replacement side burner lid - prompt as you like
Burnt our side burner lid beyond repair. Was directed to David at Leisuregrow via John Lewis where we purchased the Grillstream BBQ. Absolutely brilliant to deal with and sent out a replacement lid with free delivery, arrived within two days. Great guy, great company.
August 1, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear the team at LeisureGrow were able to help you so quickly and efficiently. It's great to know your Grillstream BBQ is back in action, and we really appreciate your kind words about the service you received.
We’ll be sure to pass on your feedback—the Team will be thrilled!
Thanks again for your support, and happy grilling!
Best regards,
The Grillstream Team
Excellent after sales support.
Fast and responsive (same day) support with spare parts. No fuss just great service, a rare thing these days. I would definitely buy this brand again.
Thank you James.
September 2, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic review!
We're thrilled to hear that you received fast and responsive support with no fuss — just great service, exactly how it should be. It's wonderful to know you'd choose our brand again, and we truly appreciate your trust.
We'll be sure to pass your thanks on to the team — they'll be delighted to hear your feedback.
Kind regards,
The LeisureGrow Team
Had the pleasure to actually speak to…
Had the pleasure to actually speak to someone who resolved the issue that I had with my 6 burner BBQ
Many many thanks
Craig
August 28, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that your issue with the 6 burner BBQ was resolved and that you had a positive experience speaking with our team.
Your satisfaction means a lot to us, and we're always here if you need any further assistance.
Happy grilling!
Kind regards,
The Leisuregrow Team
⭐☆☆☆☆
⭐☆☆☆☆
Unbelievable experience. I bought a simple dog toy, supplied a video showing the defect, and provided proof of purchase — only for the manufacturer to tell me to take it back to the retailer. Asking for evidence just to fob me off is ridiculous and shows zero accountability. This isn’t rocket science; it’s a faulty product, and they are refusing to take responsibility. Extremely inconvenient and frustrating. Avoid this company if you value your time and sanity.
Update: LeisureGrow is now requesting a picture of the toy, despite me already providing a video and proof of purchase. Still no resolution.()
August 28, 2025
Unprompted review
Reply from Leisuregrow Products LTD
We’re sorry to hear about your continued frustration and appreciate you taking the time to share your feedback.
We understand how inconvenient this experience has been and want to reassure you that we’re committed to resolving it. As part of our standard process, we request certain information—such as clear proof of purchase and product identification—to confirm the item is a genuine Petface product, within warranty, and to help us raise any potential issues with our production team if needed.
Please note that, like most retailers, we require valid proof of purchase when processing refunds or replacements. Unfortunately, a bank statement alone doesn’t provide enough detail to confirm the specific product.
While we don’t typically offer direct replacements as a trade-only company, in this case, we’re pleased to confirm that a replacement has now been arranged and is on its way to you. We hope this helps to resolve the matter.
Thank you again for your feedback and for your support of our brand. We’re always working to improve our service based on experiences like yours.
Warm regards,
The LeisureGrow / Petface Team
I have a Leisuregrow rattan Saigon…
I have a Leisuregrow rattan Saigon Weave garden dining set. I needed 2 spare parts for my "lazy Susan", which I somehow mislaid. I contacted Leisuregrow directly to see if they could help.
They obliged and are sending me the two parts I need in the post. They were more than helpful, and very swift with my request. FANTASTIC customer service!! Also....my garden dining set is now over 10 yrs old and STILL looks like new! A testament to the high quality that Leisure grow provide. Buy with confidence!
Would definately reccomend this company!
August 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic review!
We're thrilled to hear that our team could assist you quickly and that your Leisuregrow garden dining set is still looking great after 10 years—that’s a true testament to its quality.
We really appreciate your kind words and recommendation.
If you ever need anything else, we’re always here to help. Enjoy many more wonderful moments with your dining set!
Kind regards,
The Leisuregrow Team
Great service when I had a fault
When I had a faulty timer/plug, they replaced it very quickly and communication was great.
The lights are perfect and the timer makes them efficient and effortless.
August 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're thrilled to hear that you're happy with the lights and that the timer is making things easier and more efficient for you.
We're also glad our team could resolve the issue with the faulty plug quickly and keep communication clear throughout.
Your satisfaction means a lot to us!
Warm regards,
The Leisuregrow Team
Very happy with the product and also…
Very happy with the product and also the customer service. Delivery was prompt and easy to organise and they sent out a spare part immediately when I requested it. Highly recommend
August 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic 5-star review!
We're so pleased to hear you're happy with both the product and our customer service.
It's great to know the delivery was smooth and that we could get the spare part to you quickly.
Your recommendation means a lot to us – thank you! 🌟
Kind regards,
The Leisuregrow Team
Superb customer support
I purchased one of their gazebos some years ago, unfortunately some damage occurred to one of the metal parts. I contacted customer support to find out whether spare parts were available. Without any fuss a replacement part was said to be available and was couriered free of charge. This is superb customer support and I would recommend this company.
August 20, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and kind words!
We're truly delighted to hear that you had such a positive experience with our customer support team. It's always our goal to make sure our customers are looked after—especially when something unexpected happens.
We're glad we could get the replacement part to you quickly and without any hassle. Your recommendation means a lot to us, and we’re grateful for your continued support.
If you ever need anything in the future, we're always here to help.
Warm regards,
The Leisuregrow Team
Great product support
We bought a Grillstream gas BBQ from our local John Lewis about 6 years ago, and it's been superb.
Recently went to clean down in preparation for a coming event, and one of the burners failed to light.
I had no clue where the manual was, and John Lewis closed about 3 years ago.
Some digging around online led me to Leisuregrow as a main dealer of Grillstream.
Despite me sending an initial email fairly late evening, and having received an auto reply advising that there might be a short delay in response sure to the seasonal demands (understandable), I got an email back almost straight away asking for more details.
This was followed up next day by a further email with some advice and a troubleshooting guide.
Happy to say we were able to rectify the problem pretty quickly by following the guide.
Saved us a small fortune by not having to call someone out, leading to a very stress free solution.
Great job (considering I didn't purchase from them), thoroughly recommend this team.
August 13, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a detailed and thoughtful review!
We’re really pleased to hear that our team was able to assist you quickly and effectively—especially with a product purchased some years ago and not directly from us. It's always our goal to provide helpful, straightforward support, and it's great to know the troubleshooting guide helped get your BBQ back up and running in time for your event.
We truly appreciate your recommendation and your kind words. If you ever need anything else, please don’t hesitate to get in touch.
Happy grilling!
Kind Regards
The Leisuregrow Team
Tessi Turtle
I bought a dog toy which had some stitching loose and it therefore fell apart very quickly. I no longer had my receipt as we had had a collection before I gave it to my dog. The team were very good, and were able to see I had made a transaction on the day I bought it, from the place I bought it, and with good will replaced the toy which my dog is no enjoying!
August 15, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're sorry to hear the toy didn’t hold up at first, but we're really pleased our team could step in and sort things quickly for you.
It's great to know your dog is now enjoying the replacement — that’s what matters most!
If you ever need anything else, we’re always here to help.
Warm regards,
The Leisuregrow Team
Fantastic service, way beyond the call of duty
Whilst looking for a particular set of outdoor dining furniture I called customer services at Leisure Grow. David was amazingly helpful, going so far beyond expectations when helping me to track down the 'out of stock' set, very impressive service. The furniture is being delivered on Friday, and I'm sure I'll be delighted with it. Thanks you
August 5, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to leave us a 5-star review!
We're thrilled to hear that David was able to go above and beyond in helping you track down the outdoor dining set – we’ll be sure to pass along your lovely feedback to him.
We're just as excited as you are for your delivery on Friday and hope you absolutely love your new furniture.
If you need anything at all in the future, we're always here to help.
Thanks again for choosing Leisure Grow!
Warm regards,
The Leisuregrow Team
Fantastic after sales service
I bought an LG garden furniture set over 3 years ago and the plastic parasol collar that fits into the table has broken, it had gone brittle. I contacted LG ready to ask if I could buy a spare part and spoke with Trudie who explained they had changed from plastic to metal collars. Before I could even ask if I could buy one, Trudie offered to send me one free of charge. How good is that! Great service which matches the great product I purchased 3+ years ago 😊
August 8, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for taking the time to leave such a fantastic review!
We're delighted to hear that you're still enjoying your LG garden furniture set after 3+ years and that the team were able to help you so quickly and kindly.
We’re proud to stand behind our products and even prouder of our team members who go the extra mile—Trudie will be thrilled to hear your kind words!
Thanks again for your support – we hope your garden furniture continues to bring you many more years of comfort and enjoyment.
Warm regards,
The Leisuregrow Team
First Class Customer Service
Great customer service from this company over a problem with a BBQ cover. Answered the phone promptly (that's a result these days), ascertained the problem and very quickly sent out a replacement cover. If only all customer service desks were like this one!
July 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your fantastic review!
We're really glad to hear our team could assist you promptly and get a replacement BBQ cover out to you without any hassle.
Providing quick, friendly, and efficient service is exactly what we aim for, so it's great to know we hit the mark.
If there's anything else you need, we're always here to help!
Kind Regards
The Leisuregrow Team
Replacement parts
Purchased a Barcelona corner suite and a set of recliners and very happy with purchase and quality. The furniture was kept in storage until patio was completed. One of the chairs had an adjustable screw on the bottom missing so l emailed Leisuregrow , within a few minutes they had replied and asked for a little information as proof of purchase. A few days later l received 2x screws and bases. Very professional. Thanks
July 30, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind review!
We're so pleased to hear you're happy with your Barcelona corner suite and recliners — and that everything came together perfectly once your patio was ready.
It's great to know our team could quickly resolve the issue with the missing screw and get everything sorted for you.
We really appreciate your feedback and hope you enjoy your new furniture for many seasons to come!
Kind Regards
The Leisuregrow Team
Grillstream Legacy 4 handle
I purchased a Grillstream Legacy 4 Burner Hybrid last year and have been really happy with it. However, in recent strong winds, it has blown over (I think aided by the cover which acted like a sail!!) and broken the handle on the main lid in such a way that it couldnt be repaired. I couldnt find a replacement online so emailed Leisuregrow asking how I could buy one. James P in Customer Service responded immediately, offering to send one free of charge. This arrived within a few days and fitted without a problem so it now looks as good as new. Cant asked for better customer service than that!! Would definitely recommend based on the product and customer service
July 16, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience!
We’re really pleased to hear that you’ve been enjoying your Grillstream Legacy BBQ, and even more so that our Customer Service team was able to help quickly when the unexpected happened.
We know how frustrating weather-related accidents can be, so we're glad we could get you back up and grilling in no time!
Your recommendation means a lot to us, and we’re thrilled that both the product and our service have left a positive impression.
If you ever need anything in the future, we’re just a message away.
Happy grilling!
The Leisuregrow Team
Replacement pads - garden chair leg
Thanks to a bit of rough handling I lost one of the rubber pads on the foot of my garden chair. I contacted Leisuregrow to find out where I could get replacements. Not only did the respond promptly, they sent me replacements free of charge. Exceeded my expectations in every way
July 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're delighted to hear that our team was able to assist you quickly and that the replacement pads arrived as needed.
At LeisureGrow, we always aim to go above and beyond for our customers, and it’s wonderful to know we exceeded your expectations.
If you need anything else in the future, don’t hesitate to get in touch. Enjoy your garden chair!
Best regards,
The Leisuregrow Team
Fabulous Service
I recently bought a dog cooling coat from Argos and it was too small. Unfortunately Argos did not believe that these coats come “wet” in the packaging and would not refund my money b
I wrote to Leisuregrow for them to confirm that the coats are wet They replied very quickly
Once they found out that I would be out of pocket they have offered to send me two coats free of charge .
What wonderful service
July 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really sorry to hear about the difficulty you had with your return with your stockist, but we're glad we could step in and help. It’s important to us that our customers feel supported, and we're pleased we could resolve the issue quickly and to your satisfaction.
We hope the new coats work perfectly for your dog, and if there's anything else we can do for you, please don’t hesitate to reach out.
Best wishes,
The Leisuregrow Team
I requested touch up paint for mt…
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial enquiry to receiving my paint - less than one week!
Completely happy with service received at NO CHARGE, not even postage.
Wonderful.
July 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're thrilled to hear you had such a positive experience. It's great to know our team was able to help with your request quickly and efficiently, even after several years.
We’re proud to offer this level of service and are so pleased you’re happy with the outcome — and at no cost to you!
Thanks again for taking the time to share your feedback — it means a lot to us.
Best regards,
The Leisuregrow Team
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