I required a replacement glass bistro table top as the original was broken during a storm. I was asked to provide photos and I sent a copy of my invoice. I received an amazing email saying that a... See more
Company replied
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Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
Bought a Grillsteam Elite 4 burner BBQ had little issue with LED lights on BBQ not working but after a few emails etc this issue was resolved. I dealt with a guy called David Rainey in customer servic... See more
Company replied
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial e... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.6
Excellent
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I requested touch up paint for mt…
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial enquiry to receiving my paint - less than one week!
Completely happy with service received at NO CHARGE, not even postage.
Wonderful.
July 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're thrilled to hear you had such a positive experience. It's great to know our team was able to help with your request quickly and efficiently, even after several years.
We’re proud to offer this level of service and are so pleased you’re happy with the outcome — and at no cost to you!
Thanks again for taking the time to share your feedback — it means a lot to us.
Best regards,
The Leisuregrow Team
Garden furniture connecting clips
Dealt with my query straight away and sent me a replacement part by return without charge.
July 19, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic review!
We're so pleased to hear that your query was handled quickly and that you received your replacement part without any hassle.
Providing prompt and helpful service is always our goal, and it's great to know we delivered for you.
We really appreciate your feedback!
Best regards,
The Leisuregrow Team
Really impressed with the service
Really impressed with the service, very good customer care, fast delivery and packaging excellent …… a first class response to my issue.
July 18, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review!
We're delighted to hear you were impressed with our service and that everything from customer care to delivery met your expectations.
It's great to know we were able to provide a first-class response to your issue — that’s exactly what we aim for.
We truly appreciate your kind words and support!
Best regards,
The Leisuregrow Team
Excellent customer Service
Excellent customer service through email, they were incredibly attentive and understanding. Great selection of products for the bigger dogs with their range of tough toys. Would highly recommend, an amazing company to deal with.
July 17, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you had such a positive experience with our customer service team — we always strive to be as attentive and helpful as possible. It's also great to know that our range of tough toys for bigger dogs hit the mark!
Your recommendation means the world to us. Thanks again for your support — we look forward to serving you and your pup again soon! 🐾
Best regards,
The Leisuregrow Team
The product is excellent
The product is excellent - stylish, comfortable and very practical. We had a slight problem - scratching the table top (our fault) - and the company responded immediately by sending a bottle of touch-up paint at no charge. Excellent and friendly service.
July 15, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your lovely review!
We're so pleased to hear you're enjoying your new furniture and that you find it both stylish and practical.
It was our pleasure to help with the touch-up paint—accidents happen, and we’re always happy to support our customers wherever we can. Your kind words about our service truly mean a lot to the team.
Thanks again for choosing Leisuregrow, and we hope you continue to enjoy your set for years to come!
Best regards,
The Leisuregrow Team
A fantastic speedy response to my email…
A fantastic speedy response to my email
Great customer service to what is an excellent product would have no objection to recommend to others in the future .
Very satisfied customer
Thankyou Mike
July 15, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic review!
We’re so pleased to hear you’re happy with both the product and the service you received.
It’s always our goal to respond quickly and support our customers in any way we can, so it’s great to know we hit the mark. Your recommendation means a lot to us!
Thanks again for your kind words and for choosing Leisuregrow.
Best regards,
The Leisuregrow Team
best customer service ever
This company must have the best customer service - EVER ! We bought two fire pit tables from our local garden centre and when we collected them one of the lids was missing and they couldn't find it. We later contacted Leisuregrow direct to order one. Not only did they send us one within a few days - they didnt even charge us for that or postage ! Wow - now that is what amazing customer service looks like - thank you. Hghly recommend this company. We were told they were good but they exceeded our expectations.
July 14, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic 5-star review!
We're thrilled to hear that you’re enjoying your fire pit tables and that our team was able to assist you quickly and efficiently.
Providing excellent customer service is incredibly important to us, so it means a lot to know we exceeded your expectations.
Your recommendation truly means the world to us, and we’re so pleased we could help make your experience a positive one from start to finish.
Thanks again for your support!
Best regards,
The LeisureGrow Team
Amazing customer service
Amazing customer service. Needed a replacement part which they found for me and posted out for free. Quick to respond and very happy with this follow up care. Thank you so much. Would highly recommend.
July 3, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your wonderful review! We’re so pleased to hear that you had a positive experience with our customer service team.
It’s great to know we could help source the part you needed and get it out to you quickly.
Your kind words and recommendation mean a lot to us — we really appreciate you taking the time to share your experience.
Best wishes,
The LeisureGrow Team
Very small issue on BBQ assembly with…
Very small issue on BBQ assembly with just one bolt missing. Contacted and issue was resolved within 24hrs with the missing part despatched and express delivered. Amazing customer service!
July 4, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're glad to hear the missing bolt was quickly resolved and that you were happy with the express delivery.
Our team works hard to provide fast, helpful support, and it's great to know we hit the mark.
Enjoy your BBQ, and thank you again for your kind words! 🔧🔥😊
Best regards,
The Leisuregrow Team
The extendable table to the Rattan…
The extendable table to the Rattan patio set that I purchased in 2021 began to break at the cross strands.
Having contacted Trudie firstly and then James, I was pleasantly surprised by their patience, attitude and determination to help me resolve my problem. It was promptly confirmed that a goodwill gesture of replacement would be forwarded to me which in fact was received today. It is refreshing to not be fobbed off with warranty or excess usage or any other excuse some companies lay before customers. I can fully recommend this organisation as a company that you can trust. I am very impressed with their "Customer First" approach and wish them all well in the future.
Dennis Clifton
July 1, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind and thoughtful review.
We’re truly delighted to hear that your experience with our customer service team left such a positive impression.
Your satisfaction means a great deal to us, and we’re pleased that we could resolve the issue with your patio set to your satisfaction.
At the heart of what we do is a commitment to putting our customers first, and it’s wonderful to know that this was reflected in your experience.
Your recommendation and support are greatly appreciated.
Wishing you many more enjoyable moments with your patio set!
Best regards,
The Leisuregrow Team
Table Issue rectified with ease.... James is your man!
I had an issue with a table purchased some time ago, James was very swift to deal with this.
He was extremely helpful and although Leisuregrow perhaps didn't need to act if they really didn't want to, they did. They rectified the problem with great ease.
The customer service I have received from this company has not only reaffirmed my trust in them but they also feature in the top 5 "customer service" enquiries I've ever had in perhaps 35 years!
If only all companies behaved this way, honouring their own products then the world would be a better place.
Well done James and well done Leisuregrow!!
May 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and for taking the time to share your experience with us!
We’re absolutely delighted to hear that the team were able to assist you swiftly and effectively, and that the resolution left such a positive impression.
At LeisureGrow, we truly believe in standing by our products and doing the right thing for our customers — your feedback reassures us that we’re on the right track.
To be counted among your top 5 customer service experiences in over 35 years is genuinely humbling — thank you for that honour! We’ll make sure the team sees your lovely comments too.
Your support means a great deal to us. If there’s anything else we can help with in the future, please don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
Exceptional Customer Service
My Turin cushions were destroyed by mice over wintering in an outdoor storage box. We’ve had the bistro set for 3 years so I wasn’t expecting replacements to be available. However, James in Consumer Customer Service, managed to find 2 sets. Remarkable really considering the design changed 2 years ago. I can’t thank him enough.
Truly exceptional customer service from him and Leisure Grow.
June 20, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We're sorry to hear about the unfortunate situation with your cushions, but we're absolutely delighted that our team were able to help track down replacements for you.
It's always our goal to go the extra mile for our customers, and we're so pleased to hear that the Leisuregrow team were able to exceed your expectations.
Your kind words mean a great deal — thank you again for taking the time to share your experience!
Best regards,
The Leisuregrow Team
No replacement parts available
I had a lovely set of parasol lights 2 years ago and have always been careful to take the batteries out. The battery pack has rusted si I contacted Leisuregrow to a replacement but they don’t supply spare parts so the only option is to buy the unit again costing around £35. Very disappointing 🥺
June 30, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave a review, and we’re really sorry to hear about the issue with your parasol lights.
We always aim to help wherever we can, and we understand how disappointing it must be to find the battery pack has rusted — especially after taking good care of the unit.
Unfortunately, as the item is now outside of its warranty period and the battery pack isn’t available as a standalone part, we weren’t able to offer a replacement on this occasion.
We do genuinely value your feedback, and we'll pass your comments on to our product team for future consideration.
If there's anything else we can do or if you have further questions, please don’t hesitate to get in touch.
Best regards,
The Leisuregrow Team
disapearing small part by mounting the BBQ
during buildup from the BBQGCB45K a bolt fell on the ground and disappeared due to the kind of bolt ( not metric) i had to call leisuregrow
the same day i had an email from DPD that the shipment was on his way
sorry i couldn't give you 10 stars
Arie Vis
June 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review – we're really glad to hear that you were happy with the support, even if a bolt tried to make things difficult!
We're sorry to hear about the missing part, but we're pleased LeisureGrow were able to help quickly and that DPD got it on the move the same day.
If there's anything else you need or if we can help in the future, don't hesitate to get in touch.
And don't worry about the 10 stars – 5 from you means a lot!
Best regards,
The Leisuregrow Team
Brilliant Customer Service
We purchased a Patio Set and Chairs last year, unfortunately we noticed some of the colouring was coming away or faded on the edges of the chairs.
A few message to the retailer and Leisuregrow the problem was rectified by 4 replacement chairs being sent within a few days. Brilliant customer service from a company that cares.
June 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such a kind review!
We’re really sorry to hear about the initial issue with the chairs, but we're so pleased it was resolved quickly and to your satisfaction. It’s great to know the replacement process went smoothly — we always aim to make things right as quickly as possible.
Your feedback means a lot and we’re glad to have been able to help.
Enjoy your patio set, and if you ever need us again, we’re here for you!
Best regards,
The Leisuregrow Team
Had questions about my new grill they…
Had questions about my new grill they answered almost immediately to each question and follow up question
Very helpful 10 out of ten
June 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so glad we could help with your new grill and that you got the answers you needed quickly.
It’s great to hear our team was able to support you every step of the way — that’s exactly what we aim for.
We really appreciate your “10 out of 10” – it means a lot!
Best regards,
The Leisuregrow Team
Excellent Customer Service
We had an issue with a Garden table which was resolved immediately by Davron and a replacement table was delivered 2 days later! Amazing Customer Service, very helpful and polite, nothing was too much trouble. Would definitely recommend this Company for products and after sales.
June 11, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review!
We’re delighted to hear that the team were were able to resolve the issue with your garden table so quickly and that your replacement arrived within two days.
It’s always our goal to provide helpful, polite, and efficient service, and we're so pleased to know you felt well looked after.
Your recommendation means a lot to us — thank you again!
Best regards,
The Leisuregrow Team
Customer service at its best
Very quick response to a request for spare parts for a BBQ, double checked all the details to ensure I was ordering the correct parts. Followed up very quickly with a very reasonable quote, very polite customer service rep on the phone.
Customer service at its best.
26/06/2025
Just to add contacted James for some BBQ parts that we needed for some repairs in our business, same result. I just cannot fault their customer service experience. Many Thanks
June 26, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your kind words and fantastic review!
We're so pleased to hear you had a great experience with our customer service team — from double-checking the details to providing a quick and fair quote.
It's always our aim to make sure you get exactly what you need, with friendly and professional support along the way.
We really appreciate your feedback — customer service is at the heart of what we do!
Best regards,
The Leisuregrow Team
LG Capri chairs are painfully uncomfortable
The Capri outdoor seating set appears ok to begin with but sitting on the chairs for anything over a few minutes shows their poor design. The front edges of the seat pad are aggressively sharp and dig in to the back of the legs. This painful design flaw is not noticeable when you sit on the chairs in a showroom only for a brief period. LG don't make cushions or pads for this range so the expect further expenses to make this useable without it causing pain.
June 25, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to leave such detailed feedback on the Capri outdoor seating set.
We’re really sorry to hear that your experience with the comfort of the chairs hasn’t met expectations.
We understand that comfort is highly personal and can vary from person to person. While we haven’t received similar concerns from others — and we've sold hundreds of units to date — we truly appreciate you highlighting this aspect.
It’s helpful insight, and we can confirm that your feedback has been shared with the relevant product team for consideration.
If you continue to find the set uncomfortable, you may want to speak to your place of purchase to see whether an exchange might be possible.
While we currently don’t offer additional cushions for this range, we do understand how important it is that your outdoor furniture feels just right.
Thanks again for sharing your thoughts — it helps us improve.
Best regards,
The Leisuregrow Team
Good BBQ BUT started to…
Good grill stream BBQ BUT started to fall apart and customer service was poor. Not worth the price
September 1, 2024
Unprompted review
Reply from Leisuregrow Products LTD
We're really sorry to hear about your experience with both the product and our customer service — that’s not the standard we aim for.
We take quality and support seriously, so we'd appreciate the opportunity to put things right.
Please reach out to us directly at consumer@leisuregrow.com, and we’ll do our best to resolve the issue promptly.
Thank you for your feedback — it helps us improve.
Best regards,
The Leisuregrow Team
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