James from consumer service team went above and beyond the service i expected. I had a faulty space ball toy and he dealt with the issue very efficiently. Wish there were more companies like this one... See more
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Review summary
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Reviews shaping this summary
Excellent service. Christmas tree lights transformer started to fail (after several years service) just before Christmas. Spoke to customer service and the gentleman identified a suitable replacement... See more
Company replied
I requested touch up paint for my garden furniture. Although I couldn't find the receipt,some 5 or 6 years since purchase, after supplying a picture they were able to meet my request. From initial e... See more
Company replied
I required a replacement glass bistro table top as the original was broken during a storm. I was asked to provide photos and I sent a copy of my invoice. I received an amazing email saying that a... See more
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Company details
Written by the company
LeisureGrow is a family-run business, supplying thousands of product lines to trade, retail, and distributors in the UK, Ireland and parts of Europe. Established in 1999, we are seen as the innovators of the latest industry trends, placing environmental care at the forefront, with quality design and functionality. Our brands: LG Outdoor, NOMA, NGL, Grillstream, Petface
Contact info
LeisureGrow Products Ltd, New Inn Road, SG7 5HG, Hinxworth, United Kingdom
- +44 (0)1462 744500
- marketing@leisuregrow.com
- www.leisuregrow.com
4.6
Excellent
350 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Email them and had an answer within…
Email them and had an answer within minutes.
June 17, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear you received a quick response — our team works hard to provide fast and helpful support.
If you ever need anything else, we're just an email away!
Best regards,
The Leisuregrow Team
Super helpful customer services
Had a few installation issues and spoke to Davran on helpline. He was super helpful and knowledgeable- he knew exactly what he was talking about and got all my issues solved. The Grillstream BBQ is great too. Excellent build quality
June 13, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so pleased to hear Davron was able to help you get everything sorted — we'll be sure to pass on your kind words to him.
Great to know you're enjoying your Grillstream BBQ too — they're built to impress!
If you need anything in the future, don’t hesitate to reach out.
Best regards,
The Leisuregrow Team
First class
Bought a Grillstream barbecue, the knobs were missing, contacted customer service late one afternoon received a reply early next morning, sent them a photo of the problem, new knobs we’re in the post the same day. Fantastic.
June 5, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thanks so much for your kind words!
We're really glad we could resolve the issue quickly and get the replacement knobs out to you without delay.
We always aim to offer fast and helpful service, so it's great to hear your experience reflected that. Enjoy your new barbecue — happy grilling!
Best regards,
The Leisuregrow Team
Frosted stainless steel bollard lights
Had a problem with some frosted stainless steel bollard lights which stopped working.Phoned customer service and spoke to James Paton who was extremely helpful and very polite who arranged to replace them straight away
Received the replacement on 10 June after speaking to James on 6th June
James is an asset to the company and promotes the company with his speedy response
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review and kind words!
We're delighted to hear that our team was able to assist you so efficiently and professionally. Providing outstanding customer service is something we take great pride in, and it's wonderful to know THAT our team made such a positive impression.
We're also glad the replacement lights arrived promptly and that your issue was resolved without delay. Your feedback is truly appreciated and will be shared our team.
Thanks again for taking the time to share your experience – it means a lot to us!
Best regards,
The Leisuregrow Team
Good information and prompt delivery …
Good information and prompt delivery for original order. Had a small issue with a cable which was resolved promptly without any question. Great customer service.
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review!
We're glad to hear your original order arrived promptly and that our team was able to quickly resolve the issue with the cable.
Providing great customer service is a top priority for us, and it's wonderful to know you had a positive experience.
Best regards,
The Leisuregrow Team
Outdoor bulb set bought from b& q
Outdoor bulb set bought from b& q
One bulb in set not working
B& q not interested as 2 months old and no longer had box
Contacted leisure grow , posted out a new set the next day - great customer service thanks 🙏🏻
June 1, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind review and 5-star rating!
We're really sorry to hear you had an issue with one of the bulbs, but we're thrilled we could resolve it quickly for you. At Leisuregrow, we always aim to deliver the best possible customer service, and it's great to know our team was able to help.
If you need anything else in the future, don't hesitate to reach out. Enjoy your lights, and thanks again for your support!
Best regards,
The Leisuregrow Team
Customer Enquiry
Had to contact customer service with a enquiry and was amazed how helpful they were and will be using them again
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your wonderful review and 5-star rating!
We're really pleased to hear our customer service team was able to help and left such a positive impression.
We're always here if you need us, and we look forward to welcoming you back again soon!
Best regards,
The Leisuregrow Team
5 Star Customer Service
A fantastic company providing great products and offering a first class customer service post sale. If only other companies could replicate Leisuregrow. A big thank you and thoroughly recommend.
June 6, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your amazing review and recommendation!
We're absolutely delighted to hear that you’re happy with both our products and the service you received after your purchase.
Your kind words mean a lot to the whole team – it's feedback like this that keeps us motivated to maintain the high standards we aim for.
Thanks again for choosing Leisuregrow!
Best regards,
The Leisuregrow Team
Excellent Toys for aggressive chewing dogs.
Our Fox red labrador 8m pup loves his Petface latex sprout sqeeky toy .He's a very aggressive chewer with his toys and this toy is a toy our old labrador used to play with also.So I can highly recommend petface latex toys.
June 4, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your lovely 5-star review!
We're thrilled to hear that your Fox Red Labrador pup is loving his Petface latex sprout squeaky toy—especially knowing it’s a favourite passed down from your old Labrador too.
It’s always wonderful to hear when our toys stand up to even the most enthusiastic chewers!
Your recommendation means the world to us.
Wishing you and your playful pup many more squeaky adventures ahead!
Best regards,
The LeisureGrow Team
Terrific Customer Service
My experience with Leisuregrow, and in particular re my Grillstream BBQ, has been amongst the best customer service I have ever experienced. A prompt, helpful, and useful response which resolved the problem and I was left feeling that my concerns were not only recognised but were being treated as an important issue which they were wanting to resolve.
May 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and fantastic 5-star review!
We're absolutely delighted to hear that your experience with LeisureGrow and your Grillstream BBQ has been such a positive one.
Providing prompt, helpful, and attentive service is something we truly pride ourselves on, so it’s incredibly rewarding to know that you felt supported and valued throughout.
If you ever need anything in the future, we're always here to help. Enjoy your BBQ, and thanks again for taking the time to share your feedback!
Best regards,
The LeisureGrow Team
First class customer service
First class customer service. No quibble replacement of a broken castor on our Grillstream BBQ.
May 21, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your 5-star review!
We're so pleased to hear that you were happy with the service and that we could quickly sort out the castor replacement for your Grillstream BBQ.
We always aim to make things as simple and hassle-free as possible, so it's great to know we hit the mark. If there's anything else you ever need, just let us know — we're here to help!
Best wishes,
The LeisureGrow Team
Finally had my wife's approval to buy a BBQ !
Finally had my wife's approval to buy a BBQ, and after much deliberation, eventually chose the SmashGrill Portable BBQ following a very helpful and informative discussion with James in Customer Service, who was able to positively answer all of my queries and concerns.
May 15, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We’re thrilled to hear that you chose the SmashGrill Portable BBQ and that the team were able to help guide your decision. We’ll be sure to pass on your kind words to him — they'll be delighted to know the team made a difference.
We hope you and your wife enjoy many great BBQs ahead! If you have any questions down the line, we’re always here to help.
Happy grilling,
The LeisureGrow Team
Price does not equality
We spent fortune on a corner unit and 6 seater table with parasol. We bearly used it last summer due to the British weather. This past month we have used it and the parasol will not stay up. The adverts say 3 year warranty but it turns out the parasol is only a year even though its a mechanical fault. Also the weave has popped out on several chairs (thou I have not reported this yet). I cannot recommend this company.
May 27, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for taking the time to share your feedback, and we're sorry to hear you're disappointed with your recent experience.
Regarding the warranty, please note that the promotional advert you refer to is managed directly by the garden centre from which the set was purchased.
As such, we are unable to advise on third-party advertising or promotional materials. Our warranty terms are clearly outlined in the instruction manual included with your furniture at the time of purchase, and we do our best to ensure these terms are transparent and consistent.
We do take all concerns seriously and aim to resolve issues wherever possible. As mentioned in our colleague’s email, if you feel the advert was misleading, we recommend raising this directly with your place of purchase so they can investigate further.
In terms of the weave issue you mentioned, we have not yet received a report regarding this. We would always encourage customers to contact our team directly about any concerns so we have the opportunity to assist. Leaving a review to highlight an unresolved issue without first giving us the chance to help isn’t entirely fair to the team who are here and happy to support you.
Please do get in touch with us at your earliest convenience so we can look into the matter further and find a resolution for you.
Kind Regards
The Leisuregrow Team.
A summer must have!!!
A summer must have! I bought the grillstream 6 burner hybrid coal/ gas bbq a few days ago.
Excellent quality. Easy to move around particularly if the grills are removed.
Very easy to use- all coal, all gas or part coal part gas side by side. It’s also easy to switch from coal to gas or coal again.
The meats are well seared without burning as there is little fat fire flare ups.
The company responds very quickly by email when I had a question. I asked about grill lifters and they sent it to me free of charge within 2 days.
May 22, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for your fantastic 5-star review!
We're thrilled to hear you're enjoying your Grillstream 6 Burner Hybrid BBQ – it really is the perfect summer companion.
It's great to know you’re making the most of the hybrid cooking options and that the design makes it easy to handle and cook with.
We’re also glad our team could help quickly and get the grill lifter out to you without delay. Here's to many delicious BBQs ahead!
Kind Regards
The Leisuregrow Team.
Prompt and thoughtful customer service…
Prompt and thoughtful customer service from a number of staff in this organisation . Having bought a furniture set from a Garden centre I had an issue with a missing part which was not caused by Leisuregrow . Nevertheless they owned the problem and promptly sourced the missing part . An excellent company
May 20, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your 5-star review!
We're delighted to hear that our team was able to support you promptly and professionally, even though the issue wasn't directly caused by us.
At LeisureGrow, we believe in taking ownership and ensuring our customers are looked after—so it's wonderful to know that this came through in your experience.
We truly appreciate you taking the time to share your feedback, and we're thrilled that you're happy with your garden furniture. If there's anything else we can help with in the future, please don't hesitate to reach out.
Kind Regards
The Leisuregrow Team.
From the Excellent service beginning of my enquiry James…
From the beginning of my enquiry James was so positive about helping me .He tried his hardest to solve my problem which he did very quickly
May 16, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for for taking the time to leave a fantastic 5-star review!
We're thrilled to hear that our team made such a positive impression and was able to resolve your issue quickly. We’ll be sure to pass on your feedback on, the team will be delighted to know his efforts were appreciated.
If there’s anything else we can help you with in the future, please don’t hesitate to get in touch.
Kind Regards
The Leisuregrow Team.
SUPERB -EXCELLENT PROMPT SERVICE
SUPERB -EXCELLENT PROMPT SERVICE - BEAUTIFUL ANIMAL LIGHTS AND ASSISTANCE WITH TRANSFORMER. QUALITY PRODUCTS AND SUPERB FAST SERVICE. AMAZING. THANKYOU
May 20, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Wow—thank you so much for your amazing review!
We’re absolutely delighted to hear you loved the animal lights and appreciated the prompt service and assistance with the transformer.
It's always our goal to deliver quality products with fast, friendly support, so your kind words mean the world to us.
Thanks again for choosing us—we truly appreciate your support!
Kind Regards
The Leisuregrow Team.
Excellent Customer Service
I had an issue with a table that had been delivered. I contacted the manufacturer and my query was dealt with promptly and very satisfactorily. I couldn't have asked for a better response. Thank you!
May 12, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you so much for your kind words and 5-star review!
We're thrilled to hear that your issue was resolved promptly and to your satisfaction.
Providing excellent customer service is very important to us, and it's great to know we hit the mark.
If there's anything else we can help with in the future, please don't hesitate to reach out!
Kind Regards
The Leisuregrow Team.
Great customer services.
Had a problem with solar light, emailed customer services and by return of post the problem was replaced with new.
Can’t do better than that, can you?
May 16, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Thank you for the fantastic review!
We're so pleased we could resolve the issue with your solar light quickly and get a replacement out to you without delay.
Your kind words mean a lot, and we're always here if you need us again. You're absolutely right—quick, hassle-free service is exactly what we aim for!
Kind Regards
The Leisuregrow Team.
LG parasol break.
Contacted LG as a parasol we bought last summer as part of a dining set had broken. I asked if they did replacement arms as one arm had broken at the joint.
Got a reply email next day asking for a copy of receipt and photos. Contacted Charlie's who we purchased this from who were excellent and immediately sent me a copy of our receipt. Sent this and photo to LG. Email received next day saying the parasol was being replaced. Parasol arrived next day via Fed Ex. From initial contact to replacement arriving.....4DAYS!!!
Absolutely brilliant service from LG, what a fantastic company!!! No quibble just easy communication and instant solution. Shout out to Charlie's Garden Centre too and the speedy delivery from Fed Ex. I'm a very happy customer. Highly recommend.
May 12, 2025
Unprompted review
Reply from Leisuregrow Products LTD
Wow – thank you for such a fantastic review!
We’re absolutely delighted to hear how smoothly everything went, from your first contact to receiving the replacement parasol in just four days.
That’s exactly the kind of service we strive to provide!
We’ll be sure to pass your kind words on to our team and to our friends at Charlie’s Garden Centre and FedEx as well.
It’s great to know we could turn things around quickly and leave you so happy. Thank you again for the recommendation!
Kind Regards
The Leisuregrow Team.
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