Leisure Lakes Bikes - Bury Reviews 

381
TrustScore 4.5 out of 5

4.7

124 Rochdale Road, BL9 7AY Bury, Lancashire, GB


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Rated 5 out of 5 stars

Bought some brake pads and even fitted same day without charging as I use them regular. Great service and great staff always helpful and never try to over sell anything to you.

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more

Rated 3 out of 5 stars

LL Bury : Bit of a shambles but really nice people. Bought an ex demo bike - suggested buying some bits and swapping over before despatch. First they didnt have some of the bits that were listed as in... See more

Rated 5 out of 5 stars

Made my first purchase from leisure lakes, the shop looks good and the staff helpful. They were able to price match an item from another UK retailer which was significantly cheaper. Far better experie... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

  • 124 Rochdale Road, BL9 7AY, Bury, Lancashire, United Kingdom

  • 0161 797 5625

4.7

Excellent

TrustScore 4.5 out of 5

381 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(381)

1,342 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shop, great products and service with a smile!

Easy ordering on the website. 2 items for my son's birthday, goods in stock at the Bury shop so ready quickly, parking available and service with a smile! Even found myself browsing round the shop, it had so many great things for cycling..... and I dont even have a bike! What more could anyone ask for.

August 29, 2024
Rated 5 out of 5 stars

Got a great deal on my new turbo kenevo…

Got a great deal on my new turbo kenevo expert. From the start the sale's team was super helpful it was no trouble digging out bikes to swing a leg over and find the right one..they asked me when i wanted to pick up my bike so I said on the Tuesday witch was a few days later ..so I arrived to pick it up late that evening to be told it wasn't ready and it would be the next day.i was a bit annoyed coz I'd took time off work to go and collect and would have to do the same the next day but Angie who I delt with made a few calls to the workshop and got the boys going and pulled out all the stops so I could complete the purchase...special thanks to Angie who was exceptionally professional throughout the finance process and Really funny too my whole process with leisure lakes bury was outstanding..they really do go that extra mile thanks to everyone who delt with me even lofty too who organised a shack wrap too

August 28, 2024
Unprompted review
Rated 5 out of 5 stars

Great crew

Friendly, patient and well informed team. Fixed my wheel and sourced my new part

August 14, 2024
Unprompted review
Rated 2 out of 5 stars

Poor online buying and collect service.

I went to the store to pick up my bottom bracket after receiving an email saying it was ready to collect. When I got there I was kept waiting 15 mins until I was informed there was a “stock error” and they would get the part in the next day. No apology for my wasted journey and being messed about. They said they would CALL ME the next day so I stopped in until finally late afternoon I got a EMAIL saying it was ready. It was too late for me to go though so I picked it up the next day at which time they asked me if I had paid for it!!! Hence the 2 stars :-(

July 29, 2024
Leisure Lakes Bikes - Bury logo

Reply from Leisure Lakes Bikes - Bury

Hi, sorry about the issues with your purchase. I will contact the store to see why the error occurred. cheers Si @ LLB

Rated 5 out of 5 stars

Strange problem sorted

I had a strange problem with my Orbea road bike which became permanently stuck in Walk Assist mode. The Bury workshop (and Tony in particular) put in a lot of work to solve the problem. They were persistent when I'm sure others would have given up. Excellent people to deal with.

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Faulty tyers unsuitable for any bike…

Faulty tyers unsuitable for any bike very disappointed

June 28, 2024
Leisure Lakes Bikes - Bury logo

Reply from Leisure Lakes Bikes - Bury

Hi Thank you for getting in touch, first of all, please accept our apologies for the inconvenience caused. We are very sorry your order arrived in this way. We can arrange to get them collected and resend some or process a refund, we will email you direct with the next steps. We hope you will give us another chance with a future order. Kind Regards the Leisure Lakes Bikes Team

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