My 11 year old daughter was looking for a Trek mountain bike and found exactly what she was looking for on the website. From ordering to delivery of the bike, Leisure Lakes Bikes kept us up to date vi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We ordered a Cube E-bike on line having first gone to our local Leisure Lakes Shop for advice. Having then spent some time thinking we saw that their branch in Leeds had the size we wanted so ordered... See more
Bike arrived for collection on time and staff went out of their way to help sort out a correct pannier rack, which was not as straightforward a process as it should have been. Very pleased with my pur... See more
I recently purchased a new bike from Leisure Lakes Bikes, Newport and I am extremely satisfied with my purchase. The purchasing process online was smooth and hassle-free. The staff kept me up to dat... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
109 Glasllwch Crescent, NP10 9SG, Newport, Gwent, United Kingdom
- 01633 897 066
4.8
Excellent
154 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and helpful staff
February 9, 2023
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
Gave great advice for type of bike required.
Shop and staff were very approachable.
January 7, 2023
Polite and friendly staff
Polite and friendly staff. Very helpful and a great knowledge of products
December 15, 2022
Excellent service by this company,will…
Excellent service by this company,will recommend to people
December 19, 2022
Child’s Frog Christmas Bike
Picked up pre ordered Christmas present. Staff were excellent. Product is as expected.
December 20, 2022
The staff are always friendly and…
The staff are always friendly and their service, offers plenty of expertise and support.
December 12, 2022
Delivery on time
Delivery on time, good customer service on returning an item, Friendly store assistant..
Keep up the good work..
December 6, 2022
Leisure bikes have great customer…
Leisure bikes have great customer service especially in store. Online shopping experience has also been great, deliveries arrive when they say they do.
Great experience all round.
November 27, 2022
Great experience.
Great experience.. helpful efficient and friendly service. Made me fill happy I shopped there. Good quality products xxx
November 5, 2022
Bike helmet
Keeping me informed and delivering was on time but not necessarily to the right place ,but that part was done by the delivery company
November 12, 2022
Happy Customer
Happy Customer . Ordered a bike for my grandson kept informed and was ready for pick up as arranged .
November 8, 2022
Fox bike clothing
The Fox gloves ordered were to small so we returned them to your Rogerstone, Newport shop where the staff were extremely helpful. We replaced the gloves for a larger pair and also bought another item
October 31, 2022
Second bike I've bought from Leisure…
Second bike I've bought from Leisure Lakes Newport this year. Really nice helpful friendly people. This bike was for my student daughter and they helped set it up and get the sizing right etc
November 5, 2022
Cube bike
Delivered earlier than expected very friendly driver. Happy with the product good service would use again.
November 1, 2022
Very quick delivery to my local store
Very quick delivery to my local store. Bike suspension was set up for me and my pedals were fitted at the time of pick up. Great comms and service.
October 22, 2022
Nice top correct sizing
Nice top correct sizing, quick delivery to store. No issues
September 24, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.