Every member of staff I dealt with were fantastic knowledgeable helpful friendly Carl who initially helped me was great and when ever I called to speak to the team about some additional add on pa... See more
Location
Switch locationGO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ Wolverhampton, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead whe... See more
From the initial chat about what eMtb would be best through to the collection of the TREK Powerfly the staff have been the best I have known. Their level of knowledge and attention to detail has been... See more
They were extremely helpful in sourcing the exact E-MTB I was looking for, despite it being out of stock elsewhere, and the pricing was very competitive. I was kept informed at every stage of the orde... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ, Wolverhampton, England, United Kingdom
- 01902 716 786
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a great experience on line and…
Always a great experience on line and in the west Bromwich shop.
October 23, 2025
Easy use of web site and good prices…
Easy use of web site and good prices and prompt service
October 9, 2025
EXCELLENT SERVICE
September 20, 2025
Grandsons Bike
Bike was ready on the date promised and a speedy collection was made. Thank you
August 25, 2025
Great service from the moment I ordered…
Great service from the moment I ordered to the (unexpected) delivery of the bike in person by the store manager!
Shall be back for future purchases for sure…..
August 6, 2025
Great service and communication
Great service and communication, delivery bang on time and very friendly & helpful. My bike came fully assembled and ready to ride which was a nice surprise!
August 3, 2025
Action team
Thank you to dave and team, extremely good hand over on new bike, did everything to make it a no hassle experience 👍
July 30, 2025
Unprompted review
Arrangement was easy
Arrangement was easy, staff at shop, West Bromwich, very helpful. Love the bike.
July 4, 2025
Great value product with prompt delivery
June 12, 2025
Superb Service
Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead when ordered off the website.
Bike arrived well packaged with good instructions to put together.
Highly recommended.
M
June 3, 2025
Staff are always polite and helpful
Staff are always polite and helpful. They are always willing to go that extra mile to help you find what you are looking for. We just keep going back.
June 6, 2025
160 mile ride from London to…
160 mile ride from London to Birmingham, within the 31 bikes there were loads of punctures, slipping gears, broken cranks and chains. thanks to these guys the service I had and tubeless tyre fitted I did not have one issue, great service
June 5, 2025
Unprompted review
This is the third bike I’ve bought off…
This is the third bike I’ve bought off them. A great team of knowledgeable friendly staff (big up Jenny!) And the range of bikes and service is second to none. I have recommended them to everyone !!👍🏾👍🏾
May 10, 2025
Great company to deal with.
Had my bike stolen and needed to replace it. Bought my last bike from LL West Bromwich in 2022. So when I needed to replace it I started off there. Spoke to Jenny who was very helpful I knew roughly what I was looking for and she managed to sort it all out for me. She ordered and sorted out fitting of some extras I specified. When all was ready they delivered the bike to my home. The showroom was absolutely packed with new bikes. So much choice. Excellent service and I would definitely recommend them.
May 14, 2025
Online purchase was simple
Online purchase was simple. In store experience was excellent, Izaks product knowledge superb whilst listening to my requirements and budget.
May 14, 2025
Very friendly staff and quick delivery
Very friendly staff and quick delivery. Very helpful.
April 13, 2025
Online return to store
Returned a helmet that I brought online for my son.
The guy who spoke to us was really knowledgeable and helpful in giving us advice with helmet selection.
I did end up having a refund as I wasn’t 100% and I wanted to shop around a bit more.
Fantastic service! Will miss this branch being so convenient for us.
March 9, 2025
Reply from Leisure Lakes Bikes - Wolverhampton
Hey , Thanks for your feedback.
We're delighted you had such a positive experience! Our team works hard to provide
the best service and your review validates our efforts. Thank you!
Cheers
Leisure Lakes Bikes
Really good customer service
Really good customer service, kept me updated on the bike getting built and when it was ready to be shipped. Was very willing to help when I had queries when I received my bike. Overall very good 👌
February 20, 2025
Brilliant kit and brilliant service.
February 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.