Every member of staff I dealt with were fantastic knowledgeable helpful friendly Carl who initially helped me was great and when ever I called to speak to the team about some additional add on pa... See more
Location
Switch locationGO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ Wolverhampton, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb Service. Ordered the bike on Wednesday and delivered on Friday. Contacted by the office quickly after tge order to ensure it was out on the next pick up. Original date was a week ahead whe... See more
From the initial chat about what eMtb would be best through to the collection of the TREK Powerfly the staff have been the best I have known. Their level of knowledge and attention to detail has been... See more
They were extremely helpful in sourcing the exact E-MTB I was looking for, despite it being out of stock elsewhere, and the pricing was very competitive. I was kept informed at every stage of the orde... See more
Company details
Written by the company
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Written by the company
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Contact info
GO Outdoors, Eagle Street 2, Mitre Retail Park, WV2 2AQ, Wolverhampton, England, United Kingdom
- 01902 716 786
4.8
Excellent
187 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bike shop with excellent staff
Great bike shop with excellent, friendly and very knowledgeable staff who gave me super advice and guidance whilst purchasing my first e bike.
I would recommend Leisure Lakes without hesitation to any bike enthusiast.
January 30, 2025
Just purchased my latest new bike from…
Just purchased my latest new bike from Dave and the team at Leisure lakes West Bromwich, a stunning Whyte 901 mountain bike (that is about number 7 from these guys over the years )and as usual the service was exemplary, nothing is too much trouble and they make you feel like you are the most important customer in the world, can not fault these guys - thank you yet again
January 25, 2025
Unprompted review
Great and friendly
Made on line click and collect order informed on updates. Collected and met by very friendly staff plenty of products and bikes in store.
December 27, 2024
Informed all the way about my purchase…
Informed all the way about my purchase and delivery , and still quicker than expected. Top marks
December 4, 2024
Great bike and fantastic service
Bought my new Santa Cruz in the sale at an amazing price. I had it shipped to my local store and was setup ready to ride. The staff in store were really friendly and helpful.
I have bought multiple bikes from here over the years and will continue to do so.
November 9, 2024
All the staff were friendly and knew…
All the staff were friendly and knew what they were talking about. Great service great prices. Thanks to jenny and the team.
November 12, 2024
Unprompted review
Reply from Leisure Lakes Bikes - Wolverhampton
Hey, thanks for your feedback I will make sure this reaches our team in West Brom.
Cheers
LLB
great service great people everything at a perfect level very helpful
great service great people everything at a perfect level very helpful😊
September 7, 2024
Only place I use
September 8, 2024
Very professional and very polite (…
Very professional and very polite ( leisure lakes West Brom)
September 1, 2024
Prompt delivery very impressed
Prompt delivery very impressed. Goods were as described. Perfect.
August 1, 2024
Popped in for look and got an absolute…
Popped in for look and got an absolute steal on a bike. Great staff very helpful. Lots of brands to choose from and a good selection of bike mods stems bars ect.
July 31, 2024
Unprompted review
AWFUL EXPERIENCE
AWFUL EXPERIENCE. I was told £15 to put slime in both my tyres by a sales assistant so I booked my bike in and cycled all the way there to be told it’s £25! Staff were VERY RUDE and nobody owned up to the incorrect information I was given. I will be heading to WARDYS CYCLES IN BILSTON since the staff there are friendlier, information given is correct and slime in tyres is MUCH cheaper. AVOID LEISURE LAKES WEST BROMWICH AT ALL COSTS.
July 2, 2024
Unprompted review
Reply from Leisure Lakes Bikes - Wolverhampton
Hi,
I am really sorry for the misunderstanding that has taken place here. I can confirm the price has never been £15 for slime to be fitted, the price is £15 for workshop labour and £9.99 for the slime itself. I do apologise as this was possibly not communicated correctly, I have spoken to the store directly regarding this to ensure mistakes do not happen in the future. Hopefully you will give us another try in the future.
Thanks
What a brilliant find !,,
What a brilliant find !,,, Shane and team took my electric bike in for quick check. Could not have been more helpful and efficient and excellent advice. Thank you so much
Jane
May 14, 2024
Unprompted review
Went to leisure lakes bikes West Brom…
Went to leisure lakes bikes West Brom having rang beforehand to make sure they had the electric e bike I wanted in large told them I wanted to know before I set out as I was coming 25 miles ride away they assured me they had the bike in stock and ready to assemble on arrival told the sales assistant the bike I’d come to collect to which she told me it’s not here at this store it’s it our daventry store their attitude was not good their all just standing around doing nothing watching you as you walk around what a horrible experience I’d never recommend the place such a shame as they have some nice bikes in if they had a better attitude I would have brought a better bike but the sales assistant just walked off so fast after telling me this steer clear from this place
April 30, 2024
Unprompted review
Reply from Leisure Lakes Bikes - Wolverhampton
Hey,
Thank you for getting in touch, I am really sorry to hear you are unhappy with the service, I have looked into this with our West Brom store and our phone records and I can see that they did explain which bikes were available in the store and informed you of the prices before you made the trip and explained that the bike would need to be booked in the workshop to get the bike prepared for collection before you was able to take the bike away.
After speaking to West Brom they have explained that they can order in a cheaper bike from our Daventry store if you would prefer, this was an option they were providing. I do apologise if you feel the communication has not been up to your satisfaction at this time, if you would like to speak to us directly regarding any further issues you can give us a call on 01772 644340.
Anna Marie.
Excellent customer Service
Excellent customer Service - my son had asked for a specific bike that he was paying for part from his birthday and saved money, so when he eventually got to order he was so excited; I then had a call from Leisure Lakes Bikes who advised the bike he had ordered was no longer in stock like it had said on website. Their next advice was that due to it being their fault, they were going to provide the newer version of the bike at no extra cost. Can you imagine, my son was absolutely over the moon at the news and it very easily could have been the complete opposite had they not offered the compensatory newer version of the bike. I would definitely go back to Leisure lakes bikes with the trust they are a company with stance to hold up to doing what they say they are going to do. They even provided photos of the built bike when it was ready to collect. Well done Leisure Lake Bikes, I will definitely be returning for our new bikes in the summer. Thank you
March 23, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.