Leisure Lakes Bikes Reviews 

Quick delivery and a good quality product for a good price.

T shirt arrived on time and was a good price. Thank you

Arrived on time and good quality products.

Made an order and quickly got an email to say it wasn't in stock but was quickly resolved and luckily found one and all sorted nice and quickly. Great communication and top service.

LLB (Bury)
Very professional company from start to finish.
No pressure sales, friendly salesman, good selection of bikes.
Had an issue with the bike, not LLBs issue I might add but their aftercare service to solve it was second to none.
I learnt so much from the service guy (sorry forgot his name) when he came out.
100% recommend this company.

absolutely amazing service, my bike turned up perfectly packaged, and pretty much ready to ride, just had to put on the bits that wouldn’t fit in the box attached, and straight out for a ride, one very happy customer, and i will be shopping with you in the future. thank you

I would like to formally express my dissatisfaction with the general service carried out on my bicycle.

First of all, I would like to acknowledge that I was treated very well during my initial visit to the shop, when I dropped off the bicycle for the service, and again when I collected it. My dissatisfaction is therefore not related to the customer service I received, but rather to the quality of the work performed.

I delivered the bicycle on the agreed date, in fact two days before the scheduled service, as previously arranged. When I collected it, the first thing I noticed was that the brake lever configuration had been left in the standard UK setup, despite the fact that I use the European configuration. This may seem like a small detail, but it demonstrates a lack of attention to the specific setup of the bicycle and the customer's preferences.

I also noticed that the bicycle had not been cleaned prior to the service. I understand that I paid for a general service and not for a cleaning service. However, in my experience, cleaning a bicycle before carrying out maintenance allows for a more accurate inspection of the components and helps prevent contamination from dirt, sand, grease, oil, or other substances during the servicing process.

When I arrived home, I discovered that the rear wheel had been left loose. Considering that this is a carbon frame and that the clamping system is integrated into the frame itself, riding the bicycle in this condition could have damaged the frame threads and potentially created a serious safety issue.

This discovery prompted me to carry out my own inspection, during which I identified several concerns:

- I found no evidence that the wheel bearings had been inspected or serviced.
- I found no indication that the freehub had been removed and lubricated.
- The crankset did not appear to have been removed for inspection of the bottom bracket bearings.
- The brake fluid condition had not been checked or assessed.
- The rear derailleur had not been removed for cleaning and lubrication and was noticeably dry.
- The chain had been lubricated while still contaminated with dirt, dust, and sand.

Regarding the brakes, if additional work such as a brake fluid replacement was required at an extra cost, I would have expected to be informed and given the option to approve the additional work.

What disappointed me most was the impression that many of the key components that should be assessed during a general service did not receive the level of attention I would reasonably expect. I fully understand that a complete service requires time and that not every component necessarily requires replacement or extensive work. However, I expected a more thorough technical inspection of the bicycle's critical systems.

My dissatisfaction is not related to the price I paid. The issue is that I took the time to schedule the service, delivered the bicycle in advance, and ultimately left without confidence that the work had been carried out to the standard I expected.

I initially arranged to bring the bicycle back, but after carefully considering the overall experience, I decided not to do so. Instead, I will have future servicing carried out elsewhere.

I will continue to purchase parts and accessories from the shop when needed, but unfortunately I do not intend to use the workshop services again.

I sincerely hope that this feedback is received in the constructive manner in which it is intended and that it helps improve future service standards so that other customers do not have a similar experience.

Yours sincerely,

DEMÓCRITO NETO

Always friendly and helpful. Excellent service. Nothing is a problem

Good selection and good prices staff friendly and helpful

I recently bought a bike helmet from Leisure Lakes Bikes and had a great experience from start to finish. Shortly after placing my order, I was contacted to let me know that the helmet wasn’t available at their main store and would need to be sent from another location. As I’d paid for 48-hour delivery, I was a little concerned at first.

However, the customer service team were very polite and reassuring, explaining that they would do everything they could to get it to me on time. True to their word, the helmet still arrived within the delivery window, which meant I was able to use it that weekend as planned.

The website was easy to navigate, ordering was straightforward, and the communication throughout was excellent. Very impressed with the customer service and overall experience. Thank you!

Very knowledgeable and helpful service. And fast!!

Cant fault the service - had a issue when opened the box and Leisure Lakes Customer Service was fantastic sorted it out with no fuss and made it convenient.
Would 100% recommend

Great service, helmet fits perfectly and is exactly as described

Ordered a fid water bottle with connector . Basically the bottle came without the connector that goes on the bike . I contacted them but clearly not interested in resolving the problem. Badly advertised in my opinion

Very prompt and efficient Company, the bike came in top condition

Great product. Easy to order. Prompt delivery.

Great product. Easy to order and quick delivery. My bottle was packaged very well.

Very speedy delivery and website easy to access and purchase- great company will definitely buy from them again and they are very knowledgeable and professional in what they do and know

This is a little belated but the team at the Wolverhampton store are incredible. I went to get a bike which was out of stock unfortunately but after having bought it from Evans cycles and having disgusting customer service , the team at LL bikes I’m Wolverhampton went above and beyond to check my bike over for me and make sure it was safe to use. I really appreciate that even not being a customer they made sure my riding journey was safe to start and I will definitely use them going forward. Thank you again for fixing my brake and bar tape and checking over my bike.

Great service. Fast delivery. Recommended