Leisure Lakes Bikes Reviews 

8,443
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products and wide selection, often noting competitive pricing and great deals. Many highlight the fast and reliable delivery, with items arriving on time and well-packaged. The staff consistently receive commendation for being helpful, friendly, and knowledgeable, providing professional and attentive service. However, some customers noted issues with staff attitude, describing interactions as dismissive or aggressive, and experienced poor communication regarding repairs. A few also reported products arriving with missing components or not in perfect condition, including a loose wheel after servicing or items of perceived low quality.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the quality... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast delivery times and... See more

Service

Customers consistently note positive experiences with service, praising the helpful, friendly, and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing for... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting their helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more

Rated 5 out of 5 stars

Very happy with my experience of buying a bike from Leisure lake bikes online, Everyone I spoke too were very helpful and the bike arrived in perfect condition. My reason for using this company was... See more

Rated 5 out of 5 stars

I purchased a Whyte E180rsx, from LLB at a great price, and apart from a slight communication hiccup, the bike arrived dead on time. In fact delivery by parcel force shocked me as I missed them by a c... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Recreation Center

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,443)

1,311 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service, Great Bike!

My 11 year old daughter was looking for a Trek mountain bike and found exactly what she was looking for on the website. From ordering to delivery of the bike, Leisure Lakes Bikes kept us up to date via email. We received the bike within 5 days and my daughter absolutely loves it! Would highly recommend.

May 23, 2026
Rated 5 out of 5 stars

Quality service always

Amazing service from the Leeds shop - told paul i had work at 3pm so they got the bike done first so i could pick up before work. Great team great mechanic and also quality pricing. These guys always do the most when i drop my rig off for works. Thanks guys. Legends 👍

June 11, 2026
Unprompted review

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